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7 Western Gateway Royal Victoria Dock, London E16 1AA England
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US$149
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Traveller (944)
Room & Suite (464)
Dining (82)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
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Updated 03/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel London Excel
Updated 03/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#249 of 1,195 hotels in London
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
A contemporary waterfront hotel located 150 meters from the ExCeL London & ICC (Exhibition Centre) and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping center, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Taxi service
Business Centre with Internet Access
Car park
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Room service
Safe
Sofa
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Green
Languages Spoken
English, Russian, Spanish, Italian and 3 more
2991Reviews65Q+A100Room tips
Traveller rating
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Popular mentions
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Most Recent
Mark73 wrote a review 27 Sep
Birmingham, United Kingdom4 contributions2 helpful votes
I have stayed recently at the Novotel London Excel twice in the past month. It is a very modern, stylish hotel overlooking the Poplar Dock in London's Canning Town. The hotel's staff is young and ethnically diverse, very similar to the clientele. Dinners are good at the hotel's "Upper Deck" restaurant (and not too expensive for London. The breakfasts are especially good - the hotel has a large, airy, light breakfast room overlooking the dock. One side of the buffet is continental breakfasts (cold meats, cheese, croissants, pains au chocolat etc.) and the other is for English breakfasts. So the choice for breakfast is particularly good (though it should be at £18.10 per breakfast). Novotel London Excel also has a very good, enclosed car park (£18 per day), which is very reasonable for London. The staff are the best aspect of this hotel - I would particularly mention the excellent service given at breakfast by Asif, at dinner by Sora, on the reception by Lesley and also Shay, the latter of whom helped me very patiently with an item of lost property which was found. This hotel is not the cheapest (but a similar hotel in the West End would cost the earth), but for a variety of travellers, holidaymakers, businesspeople and families it is a very good option.
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Date of stay: September 2022
Value
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Room Tip: Ask for a view overlooking the Dock
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ian J wrote a review 21 Sep
St Ives, United Kingdom402 contributions190 helpful votes
Having used their advance book-in facility it was disappointing to find upon arrival that we had to wait 10 minutes to check-in. Then, for even more delay, the Receptionist couldn't find our booking. Eventually I was given to key cards which, upon arrival at our room, failed to work. Return to reception to find that the cards had not been activated correctly.....no apologies, just replacement, activated, cards. For a system which is advertised as removing all the time and hassle from checking-in, this level of service is rubbish. They will no doubt claim this was due to new staff of something similar but there were plenty of staff around (including the Manager) and, quite simply, nobody appeared interested in providing good service. As for the hotel facilities, room was quite small with only a small window and the in-house telephone system doesn't work. Won't be using again.
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Date of stay: September 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Daisy wrote a review 15 Sep
7 contributions14 helpful votes
My stay at Novotel London Excel was good, walking distance from the expo I was visiting, rooms are simple but with plenty of space, cleanliness of the room could have been slightly better, there were some hairs in the shower and some dirt under the bed. Beds are comfortable and I slept well, the street side can get a bit noisy during the day due to the daycare in front of the building, and airplanes flying over are quite noisy, but after 11 it is pretty much silent. Spacious bar with great drinks and friendly staff. The hotel was fully booked but didn’t feel overcrowded at all, also not at breakfast. The breakfast is simple, but with enough variety for everyone to get something they like, I would prefer a few more healthy options or some fish options such as tuna spread or salmon. The team at breakfast is really welcoming, always smiling and friendly, ready to help where needed. Especially Audrie made sure that all the guests had a great start of the day by talking to them and making sure they had everything they needed. I always appreciate it when team members take a brief moment to talk to you although they are super busy with a rush hour breakfast, that truly makes a change in how you start your day. Reception team was also very helpful, would highly recommend coming here if you want plenty of space and great service!
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel
Responded 1 week ago
Hey TheDaisyDiary, Thank you so much for your feedback and kind words. Also thank you for noting us where we can step up our game a little - Ill be sure to pass the comments to responsible department to ensure this is rectified for future stays. We all really hope to welcome you back in the future again. Kind regards, Aurelija Revuckaite Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marcelo B wrote a review 15 Sep
3 contributions
Great location for the tradeshow at the Excel, excellent service, specially from Fitore at the restaurant. She was very kind on helping us. There is a new subway line nearby that make it faster to go to London city center. It’s much better now
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel
Responded 1 week ago
Hey hey 293marcelob, Cheers to your review and shout out to Fitore! We are delighted to have made your stay pleasant and memorable and really hope to see you back soon. Kind regards, Aurelija Revuckaite Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emz O wrote a review 12 Sep
4 contributions
I stayed with my Partner. It was a lovely room in a great location. Audrey especially made it a lovely stay. She was very personable and made sure breakfast was delicious every morning. The staff are all very attentive.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel
Responded 2 weeks ago
Hey Pepseecola, Thanks so much for your review and kind words to Audrie! I have passed your praises and she is over the moon. We hope to see you around again very soon. Kind regards, Aurelija Revuckaite Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Naomi wrote a review 9 Sep
1 contribution
I stayed at this hotel for three nights while traveling solo in London. The service provided in this hotel was exceptional and the staff made me feel welcomed from the minute I arrived. A special thanks to Asif and Audrie, who made my stay unforgettable. Though, I arrived early in the morning a room was already ready and I was able to immediately check in. Furthermore, it was only a short walk to the next supermarket and railway station.
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Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel
Responded 2 weeks ago
Hey 940naomii, Thanks so much for your review! We are super excited to read that we made your stay pleasant and want to thank you for all the praises to Asif, Audrie and the rest of the team. We love making memories with our guests and hope to welcome you back soon! Warm regards, Aurelija Revuckaite Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peej M wrote a review 7 Sep
Oxford, United Kingdom247 contributions120 helpful votes
That rare thing, a hotel that maintains its levels of service and friendliness every time we visit. We were staying over for one night in the Novotel London Excel, using it as a base for visiting various attractions in London. Now you can get the Elizabeth line straight to Customs House and walk a shorter distance to the hotel than you could when taking the DLR, it's an even more attractive 'base' to stay at. We were warmly greeted by staff and checked in promptly. The rooms are still really comfortable (two pillows each, definite thumbs up for that) even with two of us and a teenager sharing a room (teenager couldn't leave that durned shower opacity button alone! Eeks!) There was some confusion on the booking confirmation but our fears were allayed when we checked in. The booking confirmation made mention of a 'takeaway breakfast' which we definitely didn't want / wouldn't have paid for, but when we stayed it was a normal buffet breakfast just like it had always been (perhaps the booking confirmation hasn't been updated for the easing of covid restrictions and reflected a time when this was the only breakfast option maybe?) Regardless, the breakfast was excellent as it always is at Novotel hotels, with a brilliant hot selection to satisfy even the hungriest travellers, and a good selection of continental options. We miss the waffle machine though and my daughter did mention that they could do with a few more cereal options. Even so, the breakfast buffet is great and way better than a stale croissant in a bag! Staff were very friendly the whole time, even at checkout. Pretty sure that if we ever need to stay over in London again we'll be coming back.
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Date of stay: September 2022
Value
Location
Service
Room Tip: 7th floor was nice and quiet. As with all hotels, the higher up you go, the better off you are
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel
Responded 3 weeks ago
Hey Peej M, what an awesome review! We couldn't be more happy to reach such positive feedback from our regular guests - especially when it comes to praising the service we always strive to provide. We cannot wait to welcome you back! Warm regards, Aurelija Revuckaite Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sandraz272 wrote a review 7 Sep
Munich, Germany3 contributions
We stayed in the Novotel London Excel Hotel for two nights. The breakfast service provided by Audrie was exceptional. With a big smile and a very caring service we felt very welcome and looked after. Thank you!
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel
Responded 3 weeks ago
Hey hey! Thanks for writing. We are so glad to read you've enjoyed your stay with us and Audrie has been exceptional as always. Cannot wait to see you back! Kind regards, Aurelija Revuckaite Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ola B wrote a review 5 Sep
1 contribution
My stay was very nice and good. Environment was cool and the restaurant was wonderful. Audrie the restaurant staff was very nice, helpful and excellent. There are lots of things to do if you are the out going type
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Date of stay: September 2022
Location
Cleanliness
Service
Room Tip: Rooms on the south side are quieter" "Corner suites are large and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel
Responded 3 weeks ago
Hey V1651XUolab, We are so excited to read you stay with us was nice and pleasant. Ill be sure to pass your praises to Audrie. Hope to see you back soon! Kind regards, Aurelija Revuckaite Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BoardingPass787195 wrote a review 4 Sep
1 contribution
Stayed for 1 night for my birthday and the room was lovely, staff were extremely friendly and kind. Would like to thank Audrie, Asif and Roxy for a wonderful birthday surprise during breakfast! I would definitely recommend this hotel, the views are amazing and the location is very accessible as the station is quite close. Overall very happy with my stay here!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel
Responded 3 weeks ago
Hey BoardingPass787195, Happy birthday again! We are so chuffed to know we could add on to your special occasion and that the team went out of their way! Especially big thanks from Roxy, Audrie and Asif - they are always supper happy to see their names and to know they made a difference to someones day. Thank you thank you thank you! Kind regards, Aurelija Revuckaite Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$144 - US$266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel london excel hotel london, accor london excel, london novotel
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs / East End / East London
NUMBER OF ROOMS
257
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Frequently Asked Questions about Novotel London Excel
Which popular attractions are close to Novotel London Excel?
Nearby attractions include Locked In A Room (0.3 km), Royal Victoria Dock and Bridge (0.2 km), and The Dockers Sculpture (0.4 km).
What are some of the property amenities at Novotel London Excel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel London Excel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel London Excel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Novotel London Excel?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Novotel London Excel?
Conveniently located restaurants include La Barrique Wine Bar & Pizzeria, Tapa Tapa, and Zero Sette Restaurant.
Are there opportunities to exercise at Novotel London Excel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Novotel London Excel?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel London Excel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel London Excel?
The staff speaks multiple languages, including English, Spanish, Italian, Russian, Polish, Romanian, and Lithuanian.
Are there any historical sites close to Novotel London Excel?
Many travellers enjoy visiting Tower of London (6.9 km), Old Royal Naval College (3.4 km), and HMS Belfast (7.2 km).