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Crowne Plaza London - The City, an IHG hotel

19 New Bridge Street, London EC4V 6DB England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (718)
Panoramas (6)
Room & Suite (445)
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza London - The City, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#198 of 1,193 hotels in London
Travellers' Choice
Set in the historic Square Mile, Crowne Plaza London – The City is just a stone’s throw from top tourist attractions: London Eye, St Paul's Cathedral, Tate Modern & West End theatres. The four star deluxe hotel resides on the former grounds of King Henry VIII’s Bridewell Palace, steeped in regal history with 204 elegantly appointed bedrooms. Guests are easily connected to all parts of the vibrant metropolis; positioned adjacent to Blackfriars underground and railway station with direct links to Gatwick International Airport and St Pancras Eurostar terminal. The hotel offers complimentary digital savvy services such as high speed internet throughout the hotel, access to leading digital publications from newspapers, magazines and audiobooks and in-room Sky HD and Chromecast to stream mobile apps. Facilities include a conference floor with 5 meeting rooms and a business centre, 2 Rosette Italian and Chinese restaurants, all-day lounge, cocktail bar with historic vaults and a 24/7 gym.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Business Centre with Internet Access
Conference facilities
24-hour security
Personal trainer
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kids' meals
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Currency exchange
Executive lounge access
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Coffee / tea maker
Flatscreen TV
Walk-in shower
Wardrobe / wardrobe
Laptop safe
Bath / shower
Complimentary toiletries
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
City View
Languages Spoken
English, Italian
2979Reviews65Q+A100Room tips
Traveller rating
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Popular mentions
philwiganengland wrote a review 15 Oct
wigan england115 contributions27 helpful votes
Booked this hotel in September when it stated if was going to be open on the 1st of November. Then I find out with 4 weeks to go to my booking it’s now only opening in March 22. You have not only limited my choice to book another hotel but also price increase on all hotels with it being so close to the time. What a waste of my time on the phone to IHG with no compensation in sight. They told me it’s supposed to be having a refurb , thank god it might have saved me from sleeping from a derelict bedroom.
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Date of stay: October 2021
Sleep Quality
luca b wrote a review Mar 2021
Solhull1 contribution
I would like to say thank you to Ben from the front desk. Exceptional customer service and showed amazing appreciation for my IHG rewards membership. Amazing hotel and front desk team. Team doing very well during the pandemic
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Date of stay: March 2021Trip type: Travelled on business
sa1gon wrote a review Dec 2020
London, United Kingdom820 contributions339 helpful votes
We stay here regularly, but this is the first time we stayed two nights. It is not the same when the hotel is sadly so quiet and without the Concierge Service.  However, the staff here are excellent and nothing is too much trouble. We are Spire Members and they really look after us. I hope that when we return next the hotel is busier but this hotel is trying to make the best of a bad situation with COVID rules at the moment. 
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Date of stay: October 2020
Sleep Quality
2 Helpful votes
Carley h wrote a review Oct 2020
1 contribution2 helpful votes
Myself & my partner just returned from a 4 night stay and we had such a great experience! The location is ideal and most things are within around a miles walk. The tube is right outside. Staff on reception and in the bar were so professional, the room was lovely and they decorated it all for my birthday prior to our arrival. We will absolutely be returning to this hotel for our next stay in London
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Date of stay: September 2020Trip type: Travelled as a couple
2 Helpful votes
Explorer9937 wrote a review Sep 2020
Chelmsford, United Kingdom30 contributions40 helpful votes
We stayed here for a trip to the theatre and whilst this hotel might not be an obvious choice for theatre-land, it was only a lovely stroll away, taking in Fleet Street, the High Courts, etc. along the way. Being that little bit further out, we benefited from free street parking too. The hotel itself was lovely and the customer service we received at every touch point was excellent. We had the luxury of an executive room which gave us access to the executive lounge, where we had plenty of nibbles and a couple of glasses of wine. The lounge was fairly small but we had our own privacy and again, we couldn't fault the service we received from the attending staff, thank you. Our room had a Paul Smith theme which not only was a little wacky, but a huge treat for me being a cycling fan. TempleSpa toiletries were also something different to the norm. Everything was top notch about our stay. Thank you for a truly luxurious experience, and we wouldn't hesitate to stay again when the theatres reopen.
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Date of stay: November 2019
2 Helpful votes
US$176 - US$373 (Based on Average Rates for a Standard Room)
crowne plaza london - the city hotel london, crowne plaza the city, crowne plaza london city
United KingdomEnglandLondonCity of London
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Frequently Asked Questions about Crowne Plaza London - The City, an IHG hotel
Which popular attractions are close to Crowne Plaza London - The City, an IHG hotel?
Nearby attractions include St. Paul's Cathedral (0.4 km), Temple Church (0.3 km), and Victoria Embankment Gardens (0.2 km).
What are some of the property amenities at Crowne Plaza London - The City, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Crowne Plaza London - The City, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza London - The City, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza London - The City, an IHG hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Crowne Plaza London - The City, an IHG hotel?
Conveniently located restaurants include Humble Grape, Mangio, and Harry's Bar Pizzeria.
Are there opportunities to exercise at Crowne Plaza London - The City, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Is Crowne Plaza London - The City, an IHG hotel located near the city centre?
Yes, it is 1.0 km away from the centre of London.
Are any cleaning services offered at Crowne Plaza London - The City, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza London - The City, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza London - The City, an IHG hotel?
The staff speaks multiple languages, including English and Italian.