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Holiday Inn London - West

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Holiday Inn London - West
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484 Reviews from our TripAdvisor Community

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Showing 348: English reviews
Reading, England, United Kingdom
Reviewed 2 days ago NEW

Stayed here for two nights in London and would highly recommend. Check in was trouble fee and whilst we didn't have too much other interaction with staff it seemed like they were all friendly and helpful. Location was perfect too with only a few minutes to walk to North Acton tube station on the Central line and approximately 20 minutes...

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Thank Gavin S
Ogmore Vale, Wales, United Kingdom
Reviewed 5 days ago NEWvia mobile

Spotlessly clean, attentive staff, great food, comfortable bed & had no issues whatsoever. Free mobile phone with unlimited mins & data in room was new for me, although unneeded for myself, a great touch for visitors! Found better service here than at other supposedly 'high end' hotels, lots of added extras with no extra charges

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Thank Danielle M
Cardiff, United Kingdom
Reviewed 6 days ago NEW

We stayed here last weekend for my Dads 60th birthday.. the staff were amazing and i just wanted to say a BIG thank you to Carlos and Sam (Duty managers) for making his day special. The balloons, cake and upgrade were a brilliant touch and he really appreciated it. Will definately be staying again!! :)

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Thank asmavarma
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Asmavarma, Thank you for the wonderful review. Happy belated birthday to your father. We are pleased you enjoyed your stay and look forward to welcoming you back again soon. Best regards Niall

Reviewed 1 week ago via mobile

Ivaylo is a fantastic member of the team at this hotel. His customer service is consistently outstanding and of the best I've seen in any industry. When he is on duty he is always ready to help and deal with any issues if they arise - a credit to the team!!!

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Thank Mick T
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Mick T, What a lovely review and thank you for your kind words regarding Ivaylo. His consistent mentions on social media forums are testimony to his excellent customer service. We are very pleased you enjoyed your stay. I will be sure to pass on your comments and thanks. We look forward to welcoming you back again soon. Best regards...

Reviewed 1 week ago via mobile

We stayed here for 6 nights over New Years Eve. Chose the hotel for the price and location to the tube station. We were pleasently surprised by the full buffet breakfast for £10/person and kids at free at any meal. The hotel was approximately 20-30 minute (depending on the time of day) subway ride from central London and most tourist...

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Thank IV0513
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. I was pleased to learn that you had an enjoyable time in London overall, that our staff were polite and that you enjoyed the buffet service and kids eat free option. I was sorry to learn that we feel short of your expectation when providing...

Guisborough, United Kingdom
Reviewed 1 week ago

The room, service and every aspect of our stay were to the highest standard. The room was comfortable and clean, breakfast was fantastic with a very good selection of food, and the staff were exemplary in the way they made every effort to ensure our stay was pleasant and relaxed. On the 1st January there was a mistake in the...

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1Thank AndrewLowery
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Andrew Lowery, Thank you very much for taking the time to review your stay with us. It is fantastic to learn that you had an enjoyable time in London and that my team went the extra mile to ensure your stay was a memorable one. I do hope you had an enjoyable holiday season. We look forward to welcoming...

Reviewed 2 weeks ago via mobile

I came down with some friends for a drink, lovely place, calm, attentive service. Our bartender, Ivailo was great, presentable and amazing. Really impressed! Nice atmosphere. Recommend. Definitely a place to come back. 👍👍👍❤️❤️❤️❤️

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1Thank Ciprian S
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your visit with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. I will be sure to pass your comments and thanks on to Ivaylo directly. Sincerely, Niall General Manager

Reviewed 2 weeks ago via mobile

This hotel is a true sample of excellent hospitality! Lovely staff and spotless. Sandor is the most friendly and helpful person ever, so lovely . Everything about the hotel was excellent, it was clean, stylish, roomy with excellent service. ⭐️⭐️⭐️⭐️⭐️ stars

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1Thank Andreea Gianina M
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Andreea, Thank you kindly for taking the time to review your stay with us. Sandor is a great asset to the team and your feedback on his customer care is testimony to this. It is great to learn that you enjoyed your stay overall and I will pass your comments and thanks on to Sandor directly. Best regards Niall...

Barry, United Kingdom
Reviewed 2 weeks ago

I usually use the crown plaza in Ealing 7 to 8 times in the past , not any more this is by far the better all round hotel and a little less pricey . Sam on front of was excellent and the rest of the staff are a credit to the hotel ,from the room to the food all good...

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1Thank david w
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear David W, It is always lovely for us to have the chance to impress a new customer. We are very pleased that you had an enjoyable stay with us and that we exceeded expectation. We look forward to seeing you in March and delivering even better service again. Sam is a true legend of customer service in the Team...

Reviewed 2 weeks ago via mobile

I dined at the Holiday Inn twice and both times was welcomed warmly by Ivany Lo. He is professional, quick, and hospitable at all times. I watched as he juggled multiple guests with kindness and warmth. He's a hard worker and I think anyone should feel lucky to have him in their employment.

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1Thank Michelle F
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Michelle F, Thank you for taking the time to review your experience at Holiday Inn London West. Ivaylo is an integral member of our team and his consistent mentions in customer on this site and many others is a testament to this. In fact we are so pleased with his performance he has been promoted to supervisor at the...

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Amenities

Highlights
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Holiday Inn London-West. Discover a fantastic arrival experience at the Holiday Inn London - west with our new beautifully designed Open Lobby and stunning brand new Executive Rooms (including some with London skyline views). Our hotel is conveniently located between Heathrow Airport and the centre of London, with Park Royal, the largest business park in London, and Wembley Stadium just a few minutes' drive away. The shopping, business and entertainment areas of London are easily accessible by London Underground (North Acton tube station on Central Line is under five minute walk from the hotel). Book a room with us and you'll be guaranteeing a memorable stay experience. ... more   less 

Additional Information about Holiday Inn London - West

Address: 4 Portal Way | Gypsy Corner / A40, London W3 6RT, England (Formerly Ramada Encore London West)
Region: United Kingdom > England > London
Price Range: $113 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - West 3*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, IHG and Booking.com so you can book your Holiday Inn London - West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Encore London West Hotel London
Ramada London
London Ramada
Hotel Style:
#230 Business Hotel in London
#368 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - West staff and other travellers.
17 questions
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Questions? Get answers from Holiday Inn London - West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms are on the car park side”
 of 5 bubbles NickS251, 29 Dec 2016 | Read review
“please contact Sam for any problems”
 of 5 bubbles AshOlayan, 25 Dec 2016 | Read review
“Stay elsewhere.”
  • tatty room
 of 5 bubbles jmsnmarym, 24 Dec 2016 | Read review
“Upgrade to an Executive room as they are much nicer than the standard rooms and the price difference isn't that much.”
 of 5 bubbles bookera, 17 Dec 2016 | Read review
“Good value for a zone 2 London hotel”
 of 5 bubbles 180hishama, 28 Nov 2016 | Read review
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