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4 Portal Way, London W3 6RT England
22 people are viewing this hotel
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US$101
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US$102
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US$89
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Traveller (316)
360
Panoramas (4)
Room & Suite (150)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#192 of 1,204 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to Holiday Inn London-West. Discover a fantastic arrival experience at the Holiday Inn London - West with our new beautifully designed Open Lobby and stunning brand new Executive Rooms (including some with London skyline views). Our hotel is conveniently located between Heathrow Airport and the centre of London, with Park Royal, the largest business park in London, and Wembley Stadium just a few minutes' drive away. The shopping, business and entertainment areas of London are easily accessible by London Underground (North Acton tube station on Central Line is under five-minute walk from the hotel). Book a room with us and you'll be guaranteed a memorable stay experience.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Desk
Housekeeping
Room service
Safe
Flatscreen TV
Sofa bed
Walk-in shower
Telephone
VIP room facilities
Iron
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English, French, Spanish, Arabic and 10 more

Location

Full view
52Somewhat walkable
Grade: 52 out of 100
43Restaurantswithin 1 km
3Attractionswithin 1 km
1283Reviews62Q+A100Room tips
Traveller rating
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Dan PW wrote a review Yesterday
2 contributions1 helpful vote
I stay at The Holiday Inn London West Ealing for work regularly. I’m am always made to feel welcome and the hotel always makes you feel at home. The staff are really engaged and always want to do their best to ensure your stay is a pleasant one. For this reason I decided to stay there for a getaway to London with my family. The hotel is literally a 2 minute walk to North Acton tube and straight on the central line into London. The hotel is very well placed for a Trip to London. I really can’t recommend the hotel highly enough, good value for money aswell. The hotel food is good, the rooms are a good standard, it’s kept very clean, you would struggle to fault it I think!
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Date of stay: November 2022
Value
Location
Service
Room Tip: I would always go to breakfast as early as you can as at some periods it is quite busy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jack F wrote a review Nov 2022
1 contribution
I was staying at the Holiday inn London West for a business trip for a couple days, the rooms were brilliant, Hasti working the bar was very helpful - a lot of praise their way! Definitely staying here again next time in London!
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn Operations, Owner at Holiday Inn London - West
Responded 6 days ago
Dear F9128KSjackf, Thank you for taking the time to provide your feedback following your recent stay. I am delighted to hear that you have enjoyed the helpful service we provide. Your feedback is very important to us and you can rest assured that your comments have been relayed to the rest of the team, especially Hasti! I look forward to seeing you again in the future. Warmest regards, Warner Bumatay Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cheyenne R wrote a review Nov 2022
London, United Kingdom20 contributions12 helpful votes
Stayed at the Holiday Inn London - West for 1 night as we were attending a gig at 02 Shepherds Bush. Overall good stay. The staff were friendly, attentive and helpful from the very start. Rooms were clean and of a good size. The temperature of the room was very hot though and even with turning the Air Con on, it didn't make much of a difference. There were many guests during our stay that were also attending music events however despite this, we heard no noise throughout the night, so we had a really good sleep! Breakfast was included in our booking. The options available were good but the temperature of the food was lukewarm. If breakfast is not included, there is a McDonalds opposite so can always grab something there which is what we would probably do if we stayed again. Only thing I would mention is parking was £18 for one night which I thought was a little steep.
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn Operations, Owner at Holiday Inn London - West
Responded 1 week ago
Dear 301cheyenner, Thank you for taking the time to provide us with your review following your stay. I am delighted to see that you have enjoyed the facilities we offered and that our staff was able to provide friendly service to help you throughout your stay. I can see however that your stay did not occur without its inconveniences for which I would like to extend my apologies. Your feedback is very important to us and you can rest assured that this has been relayed to the relevant departments to ensure high-quality service is maintained, if not improved. I hope that an opportunity arises where we could serve you again in the future. Warmest regards, Warner Bumatay Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ruth C wrote a review Nov 2022
We had a great stay at this hotel. Very handy for tube station just minutes away that takes you straight into central London. Very comfortable rooms and excellent Staff. Special mention for Taylor on Reception who went out of his way to help us - brilliant customer service skills.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn Operations, Owner at Holiday Inn London - West
Responded 2 weeks ago
Dear ruthcW7972TH, Thank you for taking the time to give us your feedback. I am pleased that you have enjoyed your stay and that our facilities and service quality have met your expectations. We thank you for your special mention to our reception team and you can rest assured that your comments have been shared with the team. We look forward to the opportunity to serve you again in the future on your next visit to London. Warmest regards, Warner Bumatay Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SUDON66 wrote a review Oct 2022
Barrow-in-Furness, United Kingdom229 contributions136 helpful votes
Cannot fault this hotel because it has everything you need and the staff provide a fabulous service. Great location minutes walk from tube. Very reasonable parking charge. Spotlessly clean with staff who do everything to accommodate any requests you may have. and friendly. A definite recommend.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn Operations, Owner at Holiday Inn London - West
Responded 2 weeks ago
Dear SUNOD66, Thank you for providing us with your wonderful review. Your feedback is very important to us and I am delighted to hear that you have enjoyed the many facilities we offer, the convenience of our location and the quality service our staff has provided. I hope that we may have the opportunity to serve you once again in the future. Warmest regards, Warner Bumatay Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jennifer L wrote a review Oct 2022
1 contribution
Stayed here for 2 nights and cannot fault the hotel. We were checked in by Taylor who was very friendly and helpful. Our room was clean and comfortable, the blackout curtains are an added bonus. There was plenty to choose from for breakfast and the lady allocating your table was also friendly. The location of the hotel is brilliant for exploring London, the tube station is very close by and easy to navigate. We will definitely be returning in future.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn Operations, Owner at Holiday Inn London - West
Responded 2 weeks ago
Dear jenniferIT9076MH, Thank you for taking the time to provide us with your review following your stay. I am thrilled to know that you have enjoyed your stay and to know that our staff has provided friendly and helpful service during your stay. Your comments are very important to us and you can rest assured that these have been shared with the team. We very much look forward to having you again on your next visit. Warmest regards, Warner Bumatay Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Toro07 wrote a review Oct 2022
Burscough, United Kingdom156 contributions85 helpful votes
One night stay for business close by. Nice bright and open reception/ bar/restaurant area. Really friendly, efficient helpful check-in desk. Allocated a room on top floor (more on this later) Dropped off my bags and back down for some dinner. Small but perfectly sufficient menu, nice bar eating area. Food was good and enjoyed a couple hours. I’d been allocated an accessible room (may an error by me at booking) big clean room, one huge double and a 2nd single bed, quiet, clean and comfortable, obviously the bathroom was accessible in layout which was also fine. A couple of little niggles, which didn’t impact on me but little touches make the difference. The call button / wiring was just left hanging under the bedside cabinet, I’ve not a clue if this was live? A couple of grips/buttons were missing off the shower control just slightly let the was was otherwise a really good room, and hadn’t impacted on the rating I’ve given.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zygimantas Bauras, Guest Services / Front Office at Holiday Inn London - West
Responded 4 weeks ago
Dear Toro07, I appreciate you giving the time to give us a wonderful review after your stay with us. I am delighted to see that you have enjoyed the facilities we provided during your stay and that our staff were friendly and able to help you. However, I would like to extend my apologies for the inconvenience you faced. You can rest assured that your comments have been relayed to the relevant department to ensure these are resolved. I hope this doesn't deter you from staying with us, and that an opportunity arises where we can serve you again. Warmest regards, Warner Bumatay Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Guest O wrote a review Oct 2022
We had an amazing experience at the holiday inn. The staff were all very friendly and welcoming. A special mention to Taylor who checked us in very quickly and couldn’t do enough to help us. Would definitely come back in the future.
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Date of stay: October 2022
Value
Location
Service
Room Tip: The lobby is good for chilled drinks
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn Operations, Owner at Holiday Inn London - West
Responded 26 Oct 2022
Dear 39guesto, Thank you very much for the great review, I am glad to see that you thoroughly enjoyed your stay and look forward to seeing you again. I have also passed your feedback to Taylor and he is thrilled to see that his attentiveness to guest does not go unnoticed. Kind regards, Ziggy Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chinacol A wrote a review Oct 2022
Shanghai, China97 contributions69 helpful votes
Stayed for a week. Checked in a provided a room overlooking the main road - awful looking room tbh. Asked to change to a quiet room & given an ‘Executive Room’ on the other side. Much better decor & actually what a Holiday Inn room should look like. Comfortable room & looks clean until I witnessed the housekeeping actually cleaning it - really made me want to be sick. Used my dirty hand towel to wipe the bathroom, one other cloth to dust the room. The toilet??? same cloth!!!! Room cups rinsed in the sink and wiped with the dusting towel!!! Towels & linens changed, quick vacuum and done!! Restaurant food was impressive. Hot and tasty, good variety. Disappointed that the Asian food was so oily considering the Asian chefs, but western dishes done well! They show the football matches in the lounge & bar. Short walk from tube station & supermarkets. Service attitude needs to be trained in some staff but on most part they’re pretty good.
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Date of stay: October 2022Trip type: Travelled solo
Room Tip: Choose the Executive room if you want a decent room - dare I say bring your own cups
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Holiday Inn Operations, Owner at Holiday Inn London - West
Responded 26 Oct 2022
Dear ChinacolA, Thank you for taking the time to provide us with your feedback about your experiences. I am happy that you enjoyed the overall location and amenities offered by us, but I am greatly saddened to read your experience with housekeeping. I have sent you a private message via TripAdvisor to collect a few details so that I may follow up accordingly and take the necessary steps. Kind regards, Ziggy Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adam wrote a review Oct 2022
4 contributions1 helpful vote
Excellent check in, very friendly, everything was perfect. Room was spotless. Slight note is breakfast gets very busy when they have coach guests as they all come at the same time which causes the breakfast service to breakdown as they can't refill the food and clear the tables quick enough, often causes queues as well, which when you want to get it and out as quickly as possible isn't ideal.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$107 - US$191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada encore london west hotel london, ramada london, london ramada
FORMERLY KNOWN AS
Ramada Encore London West
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
225
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HOLIDAY INN LONDON - WEST (S̶$̶1̶5̶0̶) S$124: UPDATED 2022 Hotel Reviews, Price Comparison and 589 Photos (England) - Tripadvisor

Frequently Asked Questions about Holiday Inn London - West
Which popular attractions are close to Holiday Inn London - West?
Nearby attractions include Oxygen Freejumping (1.0 km), Goldsmiths Arms - Flaming Grill (1.1 km), and The Russian Cannon (0.05 km).
What are some of the property amenities at Holiday Inn London - West?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Holiday Inn London - West?
Top room amenities include a flat screen TV, a desk, and a sofa bed.
What food & drink options are available at Holiday Inn London - West?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn London - West?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Holiday Inn London - West?
Conveniently located restaurants include Beirut Nights, Miod Malina, and Nonna Lina Pizzeria.
Are there opportunities to exercise at Holiday Inn London - West?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn London - West?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn London - West offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn London - West?
The staff speaks multiple languages, including English, Spanish, French, Italian, Portuguese, Hindi, and Polish.
Are there any historical sites close to Holiday Inn London - West?
Many travellers enjoy visiting Wallace Collection (7.6 km), Apsley House (7.9 km), and Hampstead (7.0 km).