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Traveller (75)
Room & Suite (196)
Dining (2)
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Overview
  • Excellent41%
  • Very good45%
  • Average11%
  • Poor1%
  • Terrible2%
Travellers talk about
“shepherds bush”(20 reviews)
“no lift”(22 reviews)
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Multilingual Staff
Breakfast included
Pool
4 Star Hotel
All hotel details
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Reviews (293)
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1 - 5 of 211 reviews
Reviewed 13 May 2018 via mobile

What a gem of a hotel! Fab location - near to Shepherds Bush tube station and Westfield Shopping Centre (so plenty of shops and places to eat!) Very friendly staff. Lovely rooms - clean, have everything you need (tea, coffee, kettle, shampoo, hairdryer etc). Lots...More

Thank RachaelShaw
Reviewed 5 April 2018 via mobile

I booked a room at the W12 twice during my stay in London because my friends and I had gone to Edinburgh for a couple of days in the middle of my trip. When I booked the first two nights I thought of booking the...More

1  Thank Kelly M
Reviewed 28 March 2018

I stayed here last week and was disgusted to find that there was bleach in the hand soap dispenser instead of soap! I reported it straightaway but have been denied a refund. The manager, Faizel, was incredibly rude (lots of "listen darlin" when I rang)....More

Thank sjpsjp1991
Reviewed 20 March 2018

I liked this hotel although the room was small. Very helpful staff especially the porter who brought our bags up the stairs to our 3rd floor room Room faced Uxbridge street and was quite noisy. Bring earplugs

Thank borninsudbury
Response from AdminW12, Public Relations Manager at W12 RoomsResponded 30 March 2018

Dear Sir/Madam, Thank you so much for taking the time to give us such a detailed review . We are very happy that you enjoyed your stay with us and we look forward to seeing you again in the future! Kind Regards, Bianca

Reviewed 4 March 2018 via mobile

Very nice place to stay. The staff were really friendly and helpful. The room was clean and very comfortable. There is no breakfast. But that was no problem for me. There are plenty of places to get breakfast. The bathroom was clean and the shower...More

Thank Trevor W
Response from AdminW12, Public Relations Manager at W12 RoomsResponded 30 March 2018

Dear Sir/Madam, Thank you so much for taking the time to give us such a detailed review . We are very happy that you enjoyed your stay with us and we look forward to seeing you again in the future! Kind Regards, Bianca

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Details
Price range
US$108 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$108 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (75)
Room & Suite (196)
Dining (2)
Questions & Answers
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katie D
8 October 2017|
Answer
Response from Globetrotter19784560 | Reviewed this property |
Yes, you can use the toilet in reception. Please note the reception is on the 1st floor. If you put a request in for early check in they can accommodate unless they are extremely full.
1
Vote
Cutout1
8 June 2017|
Answer
Response from Kate A | Reviewed this property |
They have a luggage room available to leave bags.
1
Vote
emma h
3 December 2015|
AnswerShow all 2 answers
Response from manouschka | Reviewed this property |
The hotel doesn't have its own car parking facility. However, the customer can use the local street car park or Westfield shopping centre Car Park or West 12 Centre Car Park, on their own risk. (Charges Apply).
1
Vote
Room Tips
"Do not chose this hotel."
Read review
"Rooms at the back may be quieter."
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"Because there is no lift, it might be worth asking for a room on the lowest floor"
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"Bad management"
Read review
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