I loved everything about the Morton Hotel. Perfect location by the Russell Square Underground and blocks from the British Museum. The hotel itself was so pleasant. Comfortable room, wonderful bedding, beautiful bathroom, windows that opened to the fresh air. It really felt like we were coming home after a long day enjoying London.
From the very beginning the hotel was perfect, a large (average cost for London)car park was opposite. Checking in was easy, the receptionist was very polite. The reception/bar was lovely, original fireplace and stove made it look great. The room was clean and everything we needed. The hotel itself was well situated for us. Very good hotel which we will definitely stay in again.
What a find! Great location to tube (or general walking to places), spacious rooms ( I got a 1BR apartment with living room), well-equipped kitchenette (microwave, fridge, dishwasher, and coffee machine), and best value found in London! Friendly and helpful reception. Will definitely return.
Really impressed, small, friendly hotel, super clean with one of the nicest bathrooms I have ever had. So refreshing to have tea/coffee/bottled water in a London room. Nespresso machine, mini fridge, iron and ironing board and lovely toiletries. Cannot recommend enough (and I am super fussy!).
Very nice room, parking was reasonably priced. 20 min walk to theatre district. Great restaurants around. Having read terrible reviews of other local hotels we paid a small amount more and it was worth every penny.
You could ask for nothing more! The rooms are spotless. The complimentary biscuits and waters in the room were a wonderful surprise upon arrival and the housekeepers were wonderfully friendly. The decor is perfectly suited to my preference and because of the size of the hotel it truly felt like a home away from home. The receptionists were wonderful. Not only were they all very friendly, they also work extremely hard, both as receptionists, concierge’s, bar tenders, baristas and breakfast makers. I should mention however there was one male member of staff was extremely lazy compared to his female colleague - Sarah I think; who served me at the bar and who I had a great conversation with also. She was by far the friendliest during the stay as every time I went to reception whether it be morning or night she was there with a huge welcoming smile and made my time at the Morton feel like visiting an old friend rather than staying in a commercial hotel in central london. The location of the hotel is also incredible. You are close to everything possible, with a tube station just seconds from the hotel. A combination of price, convenience, beauty, cleanliness and the warmest of welcomes ensures that without any doubt I will be staying at the Morton again and look forward to catching up with my new found friend!…
Like the other traveller who wrote a review on 9 Sept, we just checked in this afternoon and I believe we had the same lady at reception because she was rude and hostile. The issue we encounter was actually quite trivial and could have been easily resolved but the way she spoke to me and her comments implied it was my fault was really unacceptable. I asked to speak to the manager but she said the manager is not available and I would need to wait 30, 60, 180 minutes, she does not know. Please can someone reach out to me. This is a great way to start my trip and thank you for making my kids witness this!
We stayed for three nights at the Morton. The room was booked by my wife’s employer. We arrived at 6am after a 21 hour flight from Melbourne and left our bags in the storeroom in order to return for a 2pm check-in. After walking around London for almost eight hours we were met by a hostile reception clerk at 1.40pm. She appeared to be annoyed that we interrupted her anecdote to a fellow staff member. Without asking our names or checking on our room she said she could not help us until 2pm. We said we would sit in the lounge and wait. She looked irritated, turned around and continued speaking to her fellow staff member. We wandered around to sit down, feeling quite unwelcome. As soon as she left the office, the other staff member asked our name, checked our room, and told us it was ready. He was very polite and welcoming. However, walking into our room we were hit by the heat. The room was stifling compared to the passage ways and reception area. We phoned reception to ask for help with turning on the a/c, but we’re told by the same hostile reception clerk that our room was not air conditioned and that no other rooms were available. She agreed to have a fan brought up. After an hour it had not arrived. I was exhausted and tried to sleep but the bed only had a duvet on it and no top sheet. Not wanting to have another hostile phone call I looked around for housekeeping staff to ask for a top sheet for the bed. No-one was around, so I took one from the store-room. We immediately got a very angry phone call from the same hostile reception clerk saying that our behaviour in taking a sheet was not acceptable and that it was against the rules. Ignoring the fact that she had failed to respond to our request for a fan, continued to angrily and protractedly berate my wife, who tried to placate her and apologised, but she yelled that she would not accept our apology and hung up. Five minutes later the friendly reception clerk brought up a fan. He had no idea we had requested it an hour earlier, and was horrified that my wife was in tears after being bawled out. We plucked up the courage to ring again to ask for a kettle to replace the broken one in our room half an hour later, but it was ignored, as were two subsequent calls to reception. Later in the evening we met another reception clerk who was very friendly and brought us a replacement kettle, commenting on how stiflingly hot our room was. The fan did very little to mitigate the heat. We avoided spending time at the Morton during the day for the rest of our stay both because our room was unbearably hot, and because we wished to avoid further contact with the hostile staff member. On our final night, just after going to sleep, the emergency lights came on in our room. We woke up and realised the lights in the room were no longer working, and the emergency lights could not be switched off. A friendly reception clerk tried to fix the problem but to no avail, so we tried to sleep in a hot room with the emergency lights on, and in the morning had to shower in the dark. The combination of a hostile reception, ignored calls for help, lack of airconditioning, a broken kettle, and faulty lights make it hard to recommend the Morton. While at the hotel we met some very friendly and helpful staff. However, our experience with one rude, angry staff member who was unhelpful and who responded disproportionately, inappropriately, and quite unnecessarily to my taking a sheet (as a paying guest), made a very poor first impression, made us feel unwelcome, left my wife traumatised, and spoilt our stay.…
Visited London twice within August 22; Liked it so much that I went back there a week later! Very good located!; Reasonable pricing; tube nearby, nice rooms & great staff ! Will certainly return for any purpose
First, the manager, Tony, is very nice and accommodating. This was my second stay at the Morton this year. I'm going to skip the small issues, like the lobby being in a basement and the missing tiles at the front entrance. The rooms and halls are nicely updated and cheery. Very large bathrooms. My first room's A/C did not work. Was quickly moved to a room with A/C that worked really well during a hot spell in London. Close to a bus and underground stop - and inexpensive restaurants and a grocery. Great that way. The biggest problem is the noise. From about 8:30 to 2:30, the cleaning staff's slamming, banging, and general noisemaking makes it impossible to sleep, read, or work in your room. I expect some noise associated with cleaning the rooms, but this is over the top. Part of the problem is that the doors soft close until the last few inches, when they slam shut very loudly - in both the rooms and cleaning supply closet. It's endless. Putting a shim in the doors while in use would stop the repeated slamming for a single room and the 20 or so entries to the supply closet each day. If you're up and out early, it won't matter to you. It's too bad this is such a problem because in so many other ways the hotel is really good. Hoping they fix this one issue.…