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Ibis London City - Shoreditch Hotel

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5 Commercial Street, London E1 6BF England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (875)
Room & Suite (285)
Dining (114)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ibis London City - Shoreditch Hotel
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#431 of 1,187 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
The Ibis London City is ideal for tourist or business stays. Located in the centre of London's financial district, 20 m from Aldgate East station, it is a few steps from Liverpool St, the Tower of London and the celebrated Tower Bridge. It has 348 rooms,including 19 accessible rooms. The hotel has a restaurant and also a bar offering snacks 24 hours, 7 days. The hotel offers Free Wifi throughout. Public undercover parking close by.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
24-hour security
Baggage storage
24-hour front desk
Express check-in / check-out
Dry cleaning
Wifi
Coffee shop
Restaurant
Breakfast buffet
Complimentary instant cofffee
Kids' meals
Snack bar
Non-smoking hotel
Shared lounge / TV area
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, French, Russian, Spanish and 4 more
4802Reviews99Q+A100Room tips
Traveller rating
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Popular mentions
nottytotty78 wrote a review 12 Oct
Perth, United Kingdom103 contributions27 helpful votes
I was meant to be staying at the Ibis budget London Whitechapel Brick Lane just along the road but for some reason it had to close due to unforeseen circumstances. I was pleased to have been moved closer to the Tube as I was travelling on my own. Lovely hotel and friendly staff at the desk. It was quite an upgrade from my original budget room but at the same price. A couple of points. The room was rather warm even though the air con was at its coolest. Also housekeeping kept changing my towels every day even though I hung it up. Spacious and clean so glad I'm staying here again next year.
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Date of stay: October 2021Trip type: Travelled solo
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liamt505 wrote a review 8 Oct
Sixmilebridge, Ireland42 contributions14 helpful votes
I chose to stay here as it was a very reasonably priced at £180 for two nights and it turns out that wasn't even the best part. It is right next to Aldgate East tube station, which is on the same line as Liverpool Street, from which you can reach pretty much any point in London. Staff were very helpful and pleasant throughout my stay, allowing me a late check-out so that I didn't need to haul my bag everywhere on the day I was leaving. The only minus points were the unstable WiFi and the lack of amenities aside from a bar, but that I didn't mind as my trip was so busy that the only time I spent in the hotel was when I was sleeping. Would definitely be happy to go back here again.
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Date of stay: October 2021
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macs681 wrote a review Sep 2021
7 contributions
+1
We advise people to stay clear of this Dump. The rooms are absolutely tiny with an actual portaloo bathroom inside the room. The bed was rotten, had toenail clippings ,hairs and stains all over the bed. The other bed in room was a cheap chair bed that folded out. Again stains all over it. Went to reception 4 times requesting to move rooms but we where just looked at and told sorry no rooms. Staff have very broken English and could not understand what we where saying. They came to room and looked and said oh sorry about that. We get new bed linen. 5 mins later they arrived with a big bundle of sheets and duvet which much have been ripped off another bed in another room. Just came in 1 big pile. Handed it to us and the door. Basically no help , make your own beds and change the sheets ourselves. Which is ridiculous, we are here to relax, not to start making beds and doing their job for them. Anyway when we made the beds again we noticed stains all over these so called cleans sheets they had brought us. Cigarettes butts underneath the beds. It was just absolutely disgusting and the worse hotel we have stayed in throughout the world. We decided we couldn't stick this and got no help in relocating to new room that we just left and booked into another hotel for the 2 nights. The staff here are like trainee students that have not got any training or experience in catering, No proper engish for us to even explain properly the issue. But again we didn't need to explain they seen the room for themselves and just stood their silent. Then just threw us some sheets and basically said here you are sort it yourself. This place is a KIP I have stayed in far better Hostels than this dive. Avoid this place as its not only a health risk but the staff have no clue in what they are doing. This hotel was not cheap either it cost over £200 Dirty rooms, tiny rooms and staff shocking You don't even get a proper mattress on the beds. It's a like something you would use on a camping trip. Cost us over £500 to leave this dump and book in to another hotel. Never ever again. This is to warn others Just look at the pics I took and you will see.
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Date of stay: September 2021Trip type: Travelled with family
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Raj wrote a review Sep 2021
Tel Aviv, Israel8 contributions
Very clean. The location is perfect, only few steps from underground station. A supermarket just next to it. Walking distance to London Tower. Excellent service and professional staff. I would choose it again.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021
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Response from Ibis City, Guest Services / Front Office at Ibis London City - Shoreditch Hotel
Responded 3 weeks ago
Dear Guest Thank you for taking the time to tell us about your stay at our hotel. We are glad that you felt welcomed and found our staff friendly. We hope you enjoyed your visit and hope to see you next time. Sincerely,
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tbenenden wrote a review Sep 2021
1 contribution
I had problems with the staff which were unresolved. This made my stay unsatisfactory. I found the staff both unpleasant and unhelpful. Why do you want 200 characters? i have said all I need to say, there is nothing else
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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PRICE RANGE
US$107 - US$258 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ibis london city hotel london, accor london city
LOCATION
United KingdomEnglandLondonEast End / East London / Whitechapel
NUMBER OF ROOMS
348
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Frequently Asked Questions about Ibis London City - Shoreditch Hotel
Which popular attractions are close to Ibis London City - Shoreditch Hotel?
Nearby attractions include Secret Studio (0.2 km), AIM - Revolutionary Escape Rooms (0.3 km), and Moonshine Saloon (0.4 km).
What are some of the property amenities at Ibis London City - Shoreditch Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Ibis London City - Shoreditch Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Ibis London City - Shoreditch Hotel?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Ibis London City - Shoreditch Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Ibis London City - Shoreditch Hotel?
Conveniently located restaurants include Nora Cafe, Pizza Union Spitalfields, and Pizza Union Aldgate.
Are any cleaning services offered at Ibis London City - Shoreditch Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Ibis London City - Shoreditch Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to Ibis London City - Shoreditch Hotel?
Many travellers enjoy visiting Churchill War Rooms (4.2 km), Tower of London (0.9 km), and Houses of Parliament (4.0 km).
Is Ibis London City - Shoreditch Hotel accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.