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Holiday Inn London - Elstree

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Holiday Inn London - Elstree
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409 Reviews from our TripAdvisor Community

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Showing 401: English reviews
London, United Kingdom
Reviewed 4 weeks ago

We have been using the pool of the Holiday Inn Elstree Hotel for swimming lessons with our 3 years old twins for the last 2.5 years. Everything has been amazing, except the receptionist. This guy had neither professional approach nor acceptable level of good manner during this time. Somebody should really remind him that he is not a policeman chasing...

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Helpful?
Thank mehakcay128a
Management response:

Dear Guest Thank you for your comments regarding your experience in the club, we as a hotel have a contract with the swimming company and do not allow children to be changed on poolside for the childs protection. I apologies if you feel that the behaviour of my team member came across as rude, however we wouldn't discuss this with...

Truro, United Kingdom
Reviewed 15 January 2017

I stayed twice at this Holiday Inn in the weeks running up to Christmas and it was a mixed experience. Compared with many other Holiday Inns the property and rooms are very old fashioned with noisy aircon. The restaurant food is actually quite good but the service is just as awful as described by other recent travellers. I would have...

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Helpful?
2Thank chingachgook2017
IHGService, Guest Relations Manager at Holiday Inn London - Elstree, responded to this review

Dear chingachgook2017, Thank you for being a repeat guest at our hotel, and for taking the time to write a thorough and detailed review of your experience. Your wonderful comments about the reception staff has been shared accordingly, and surely boosts their morale. On the other hand, I am very sorry to hear that your dining experience, and overall condition...

Somerset, UK
Reviewed 14 January 2017 via mobile

Only stayed in the hotel for less than 24 hours whilst on a business trip. Very close location to the A1 and so ideal if you have business in the area but not the type of hotel you would want to take your partner to for a romantic weekend! I'm a platinum IHG member but the room i had was...

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Helpful?
Thank jijwhite
IHGService, Guest Relations Manager at Holiday Inn London - Elstree, responded to this review

Dear jijwhite, Thank you for taking the time to share your recent experience at our hotel. While we appreciate your generous overall rating including our location serving its purpose for your travel needs, It is regrettable to learn that you only found our hotel to be at its average best. Allow me to apologize for any inconvenience you may have...

Arbroath, United Kingdom
Reviewed 30 December 2016

Disappointing stay . Nice hotel but staff shortage . We were a family of 4 and had booked a family room we were initially given a very small room that slept 3. We did get moved to a larger room. But to find no bedding for the pull out sofa bed . We had problems contacting room service and had...

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Helpful?
Thank caz323
Management response:

Dear Guest Thank you so much for your review of your recent stay at the hotel, Please accept my sincere apologies for the issues you experienced with the allocation of your family room and also for the issues contacting room service. I will pick this up with my operations manager and also the head of department to ensure that this...

Chepstow, United Kingdom
Reviewed 19 December 2016

Oh dear! I have faithfully stayed at this hotel as it is handy for my office for the last five years. Recently I arrived following an extremely busy day I was both tired and very hungry. I went to my room to drop off my luggage and then went to the dining room to eat. I waited to be seated...

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Helpful?
Thank John A
Management response:

Dear Guest Thank you for your comments regarding your dining experience on your recent visit to the hotel. I have spoken with both the restaurant and Kitchen team to highlight that no matter how quiet the hotel may be the restaurant opening times must be adhered to. I have spoken with Ali who was on shift that evening and he...

Hemel Hempstead, United Kingdom
Reviewed 15 December 2016 via mobile

Had a meal in the restaurant I must say Mary was outstanding fully developed the service for a 5 * hotel , never used the health club so can't comment Hotel is situated in prime location for London which is great

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Helpful?
Thank janine234
Management response:

Dear Guest Firstly I would like to thank you for taking the time to review your recent experience at the hotel, I am so pleased to see that you enjoyed your time with us and that Mary looked after you so well during your stay. I hope that we see you again very soon Regards Emma

Manchester, United Kingdom
Reviewed 12 December 2016

With my type of work which entails working away a lot I have been staying at this hotel for over a month or so. Location wise the hotel is great for the outskirts of London, just off Jct 23 of the M25, and 5 mins away from Elstree Studios. The staff are very friendly and go out of their way...

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Helpful?
Thank pinicheentertainment
Management response:

Dear Steve Thank you so much for your review of the hotel and your recent experiences of the hotel, Its great to see that the team are really working hard to accommodate and make our long stay guests very welcome at the hotel. I hope that during the coming months we continue to impress you with our hospitality and I...

Cambridge, United Kingdom
Reviewed 30 November 2016 via mobile

Room is tired, feels very travelodgesc. Only thing it has over a travelodge room is the AC - which doesn't really work. No biscuits or water as you normally get in a HI hotel. Restaurant is rubbish. Selection is poor. When ours arrived the terrine wasn't a terrine and the chicken wings were cold - they were taken back to...

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Helpful?
Thank globalgreg
Management response:

Dear Guest, Thank you for your comments on your recent visit to the hotel, it is disapointing to read that your experience in our restaurant was not to your expectations. I will be discussing your comments with the kitchen team to ensure that this improves moving forwards. Thank you for your comments regarding the team at the hotel. Kindest regards...

High Wycombe, United Kingdom
Reviewed 27 November 2016

Conveniently situated for Elstree and Borehamwood. Difficult to find the entrance in the dark. Entrance to car park is nearest to roundabout. The room was comfortable but needed an update. The decor looked a little old. It was not torn but looked dirty. The net curtains needed a good wash. I cannot fault the staff, who were very pleasant. The...

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Helpful?
Thank Lesley L
Management response:

Dear Guest Thank you for your review of your recent visit to the hotel, its great to see that you enjoyed our plentiful breakfast and that the team made you feel welcome at the hotel. We have just recently carried out a full audit of all of the bedrooms and will be making some significant changes as mentioned in your...

Chester, United Kingdom
Reviewed 27 November 2016 via mobile

I booked the Holiday Inn when I was fortunate enough to be allocated tickets to be in the Strictly audience. From the moment of our arrival the staff were friendly, knowledgeable and helpful. We needed taxis booking and staff were most helpful on every occasion and were very keen to find out if we had enjoyed our day at every...

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Helpful?
Thank Pauline W
Management response:

Dear Guest What a fantastic review on your recent visit to the hotel, It really is great to read how the team at the hotel were the biggest impact on your stay i will ensure that all of the team see this review. On behalf of my team and I we hope you thoroughly enjoyed Strictly which im sure you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Holiday Inn-London Elstree is situated just off the A1, close to both the M25 & M1 motorways and is only 8 miles from the newly rebuilt Wembley Stadium. Elstree and Borehamwood Railway Station is just 2 miles from the hotel making us the ideal base for both the business and leisure traveller, with London Heathrow and London Luton airportswithin just 30 miles of the hotel. The onsite leisure club boasts a range of facilities including an indoor pool, equipped gym, steam room, spa and luxury beauty treatments. All 135 air-conditioned bedrooms at Holiday Inn Elstree provide television with in-house movies, tea and coffee-making facilities, private dial out telephones, laptop safe, trouser press and hairdryer. The meeting facilities are second to none with reliable support services and conference rooms designed for your comfort with 13 meeting and conference rooms with the flexibility to hold either social or business meetings for 2 to 400 persons. All meeting rooms at Holiday Inn Elstree have natural daylight.O'Sullivans Restaurant is an outstanding place to dine, with a variety of tasty dishes to suit all. Alternatively you can chill out in the bar and lounge area. The car park at Holiday Inn London-Elstree has space for up to 300 cars with specialist disabled facilities. In compliance with English Law smoking is only permitted in designated smoking bedrooms in this hotel. ... more   less 

Additional Information about Holiday Inn London - Elstree

Address: Barnet By Pass, London WD6 5PU, England
Region: United Kingdom > England > London
Price Range: $106 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Elstree 4*
Number of rooms: 131
Reservation Options:
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Also Known As:
Holiday Inn London - Elstree Hotel London
Holiday Inn Borehamwood
Borehamwood Holiday Inn
Hotel Style:
#355 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Elstree staff and other travellers.
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over a year ago

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Questions? Get answers from Holiday Inn London - Elstree staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have a mobility difficulty then the 1st floor rooms are a walk from the ground floor reception, restaurant and bar.”
 of 5 bubbles 116pamp, 7 Feb 2017 | Read review
“Avoid the dual carriageway”
 of 5 bubbles Ste-Nik-2424, 6 Feb 2017 | Read review
“Avoid rooms overlooking the dual-carriageway”
 of 5 bubbles BananaSpark, 5 Feb 2017 | Read review
“Room 120 or 220 however these are suites and will cost a bob or two”
 of 5 bubbles johnaL4592AT, 19 Dec 2016 | Read review
“Some rooms suffer from aircon noise”
 of 5 bubbles ronbG1654ZE, 30 Oct 2016 | Read review
5 of 5