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What is Travellers’ Choice Best of the Best?
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#5 of 1,223 hotels in London
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2023 Travellers' Choice Best of the Best
Feel an unparalleled connection at Shangri-La The Shard, London. Stay in the capital’s highest hotel, in one of the world’s most iconic buildings, whilst enjoying panoramic skyline views that connect you to the whole city. This is the only five-star luxury hotel in London Bridge, contrasting sleek modern style with the area’s rich historic character. Connect with the real London in our vibrant neighbourhood, balancing old and new, raw and refined, traditional and visionary. Explore nearby food destinations such as Borough Market and Bermondsey Street, and enrich your stay with our array of authentic London experiences. Staying in London Bridge lets you benefit from the most convenient transportation access, whether by foot, car, boat or rail. For leisure visits, we easily connect to all of London’s most famous landmarks, from Big Ben to St. Paul’s Cathedral and the Tower of London. For business, it’s a quick trip to the City and Canary Wharf.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Airport transportation
Wifi
Infinity pool
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
100Great for walkers
Grade: 100 out of 100
265Restaurantswithin 0.5 km
77Attractionswithin 0.5 km
31 St Thomas Street, London SE1 9QU England
E-mail hotel
Getting there
London BridgeUnderground1 min
MonumentUnderground9 min
Car HireSee car hire from US$22/day
6976Reviews231Q+A100Room tips
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Spent a night at the Shanghai-la Shard in Premier City View room for our anniversary. The hotel is impressive but lacks the grandeur of its 5 star London peers. Unsurprisingly its USP is the view, for which you pay handsomely. The service was great throughout and that really is a plus point across every staff member we encountered. We ate lunch, dinner and breakfast in Ting (in that order). The five course tasting menu for dinner was good but nothing special. Three out of the five courses were pre-prepared and felt a bit mass produced but the fish and beef courses were excellent. Overall as the main restaurant I thought the hotel could do a lot more to make Ting more atmospheric at night, it’s too bright and lacking atmosphere, all a bit generic and felt like a classic hotel restaurant with a view. Breakfast, while classic 5* buffet fare, was great and we left stuffed. Unfortunately I thought the whole pool/sauna area was disappointing overall. The pool and pool area was a bit cold (in every sense) and the view from the infinity pool isn’t anywhere near as good and almost everywhere else in the hotel. Again service was great and being handed a towel on exiting the pool is a nice touch. It lacks a steam room and jacuzzi area and it’s really odd walking near the entrance to Gong to get there. Getting in a lift in a robe with people dressed up for an upmarket cocktail bar is two worlds that shouldn’t mix!! Overall the service is excellent and the view is spectacular. The hotel, as a top-end luxury hotel, is good but a just little underwhelming though…that said with that view I expect most people don’t really care.…
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
This year I spent my holidays twice at the Shangri-La The Shard Hotel. And I can not wait for my 3rd visit. Just in April, I celebrated my birthday there and enjoyed a weekend. And after I scrolled through numerous hotel pages, I caught myself again and again to look at the booking page of the Shangri-La. And so it came as it had to come: I became a repeat offender and booked 3 nights, 4 days in this legendary hotel. I arrived at the hotel and the wonderful staff outside took care of my luggage. I have to say never did I met such a professional and lovely bunch of people. The staff is very friendly and takes care of everything. The high-speed elevator took me to the 35th floor in just a few seconds. As soon as the doors opened, the view of the overwhelming glass front was released, which literally takes your breath away and gives you a superior view of the city. Already here it is difficult to avert one's gaze. Only the view from your own room surpasses everything. I booked a Premier City View Room with a Bathroom with a View. The Views from the room and especially from the tub is A M A Z I N G. I loved the heights and the views. St. Pauls Cathedral, the London Eye in perfect view. And once it got dark, the london lights pulled you into their charms. And that's the reason for being sleepless in the clouds. The views were the reason why I could not sleep (on my first night) I always thought I could miss something. I LOVED IT!!!!!!! The bed was delightfully firm and the pillows very dense and sturdy, with just enough fluff. If I could design my own bed and pillows, I would want the Shangri-la. The marble-clad bathroom consists of a shower and a bathtub. The floor warms your feet, a TV screen in the mirrored area allows you to watch the news while brushing your teeth (for me it's always Frasier on Channel 4 ;-)), and the high-tech toilet heats up your bum. :-) The only thing which bothered me a bit was that my room key had to be reissued three times cause the key stopped working. The entire staff was accommodating and friendly. The porters downstairs made me feel very welcome, and whenever I left for or came from my daily London adventure, they made me feel welcome. It was like coming home to friends. The only thing I have to do now is deciding when I will be back at the Shangri-La in 2023. See you soon.…
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Date of stay: October 2022
Value
Cleanliness
Service
Room Tip: Get the Bathroom with a View. A City View Room makes it extra special.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes
Helpful
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded 21 Dec 2022
Dear Valued Guest, Thank you for sharing your lovely feedback following your recent visit at Shangri-La Hotel The Shard, London. I am delighted to read that you had such an excellent time spent in our company and you have enjoyed our wonderful views, the room and the service provided by our colleagues. Thank you for highlighting our staff for demonstrating professionalism, care and hospitality throughout your stay. I am sorry to hear that you have had troubles with your key card. Please do rest assured that I personally shared every element of your encountered issue with the relevant department for further internal discussions. We are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great experience today enjoying afternoon team at Ting, The Shard in London. Amazing views, beautiful live music and special thanks to Dave and the team who made it special for us. We definitely recommend coming by to enjoy the atmosphere from 35 floors up.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 2 days ago
Dear Bobby, Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed the afternoon tea at Ting, The Shard London. The breathtaking views, combined with live music, certainly make it an unforgettable experience. A special shout out to Dave and the team who, as you rightly pointed out, go above and beyond to ensure our guests have a memorable time. Your recommendation means a lot to us and it's feedback like yours that keeps our team inspired and passionate about what they do. We hope to welcome you back soon for another delightful experience. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jenny the waitress at Ting restaurant was really pleasing. Great service. The food taste really hot and if needed extra hot drinks please ask them. Very comfortable seating and arrangement. The chocolate marble cake is a must try.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 3 days ago
Dear Tobot, Thank you for sharing your delightful experience at Ting restaurant in the Shard, London. We're genuinely pleased to hear that Jenny provided such exceptional service during your visit. She, like the rest of our team, takes immense pride in ensuring that every guest feels attended to and enjoys their time with us. Your feedback on the food, especially its temperature and the recommendation to inquire about extra hot drinks, is much appreciated. We always strive to cater to individual preferences, and it's reassuring to know that we met your expectations. Additionally, we're thrilled you enjoyed our chocolate marble cake—it's indeed a favourite among many of our guests. Your comments about the seating and arrangement reaffirm our commitment to providing a comfortable and luxurious dining ambiance. We hope to have the pleasure of welcoming you back soon, perhaps to try more of our delectable offerings. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Not only is the scenery beautiful and the food delicious, but what's even better is having two excellent bartenders, KYRIAKOS and DAVIDE. Their specialty cocktails are exceptional; the sour version features the floral notes of grapefruit, while the sweet version uniquely incorporates almond flavor, with just the right level of sweetness, and a creamy texture.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: You must visit Gong Bar, it boasts top-notch views and top-tier mixologists.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 3 days ago
Dear Valued Guest, Congratulations on your honeymoon and thank you for choosing to spend part of this special time with us at Gong Bar. It warms our hearts to know that you enjoyed the scenic views and our culinary offerings. But even more so, we're thrilled to hear about your fantastic experience with our bartenders, Kyriakos and Davide. Both of them are passionate about crafting unique and delightful cocktails, and it's wonderful to hear that their creations left such a lasting impression. Your detailed feedback on the specialty cocktails, especially the balance of flavours and textures, is greatly appreciated. We will be sure to share your commendations with both Kyriakos and Davide, as such feedback is truly motivating for our team. We hope your honeymoon was everything you dreamed of and more. We'd be honoured to welcome you back, perhaps for an anniversary celebration in the future. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our experience with Mathias at the Ting was fabulous. Our dinner was explained well by Mathias and he gave us a sense of welcome and ease of comfort while dinning at the restaurant. Food was great, we celebrated our anniversary at the Ting, Shangrila the Shard
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 3 days ago
Dear Valued Guest, Thank you for choosing to celebrate your anniversary with us at Ting, Shangri-La The Shard. We're genuinely pleased to hear that your experience was enhanced by the exceptional service provided by Mathias. Mathias, like the rest of our team, is dedicated to offering a warm and memorable dining experience, and it's wonderful to hear how he made your celebration special. Your commendations about how he explained the menu and made you feel welcome and comfortable will certainly be passed on to him. Moreover, we're delighted that the culinary offerings met your expectations. Special occasions deserve special meals, and we're glad we could be a part of making your anniversary memorable. We hope to have the pleasure of welcoming you again in the near future, whether it's for another celebration or simply a delightful meal. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The dinning experience is wonderful, the weather is not great but the food and everything is fabolous.. Especially Mathias is very helpful during out dining experience and he is very cheerful and bubbly and every staff on the restaurant. They are all friendly. Must come back again.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 3 days ago
Dear Larianer, Thank you for sharing your delightful dining experience with us on TripAdvisor. We're truly pleased to hear that even with unfavourable weather, our culinary offerings and the impeccable service of our team managed to brighten your day. Your kind words about Mathias are particularly heartwarming. He, like the rest of our team, is passionate about ensuring our guests have a memorable experience, and it's wonderful to know he made such a positive impact on your visit. Your commendations will certainly be shared with him and the entire restaurant team. We greatly value your recommendation and are looking forward to welcoming you back for another fabulous dining experience soon. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent service and delicious food! We felt taken care of the moment we stepped in. Everyone on staff was incredible, especially our waiter, Mathias. He was very attentive and made us feel at ease. Views were stunning, even on a cloudy day Thank you for such a lovely experience - certainly one to remember!
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 4 days ago
Dear Carla, Thank you so much for sharing your wonderful experience on TripAdvisor! We're thrilled to read your compliments regarding our service, the delicious food, and the breathtaking views from our property. It's heartwarming to know that our team, especially Mathias, made a lasting impression and was able to enhance your visit. We always strive to provide the best for our guests, and feedback like yours makes it all the more rewarding. Even on cloudy days, we believe there's a unique beauty to be appreciated, and we're glad you felt the same. Thank you once again for choosing us and for your lovely feedback. We look forward to welcoming you back for more memorable moments in the future. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were late for Afternoon Tea, but the establishment accomodated our late arrival. Jenny was a considerable and amicable host. Her service elevated our experience. We look forward to seeing her again the next time we visit for afternoon tea or dinner.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 5 days ago
Dear Daryl, Thank you so much for taking the time to share your wonderful experience with us on TripAdvisor. We are delighted to hear that you enjoyed your Afternoon Tea, and even more so that Jenny could make it a memorable one for you. We take pride in our service and it's always great to hear when a member of our team goes above and beyond to elevate our guest's experience. Your kind words have been shared with Jenny and the entire team, and it serves as great encouragement for us all. We are pleased that you felt accommodated even with your late arrival. Your comfort and enjoyment are our top priorities, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another delightful dinning experience. Thank you again for your glowing review, and we can't wait to serve you again soon. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our high tea at TING was gorgeous, with a stunning view of tower bridge/the city and delicious scones and finger sandwiches, complete with a 3D replica of the Shard made entirely out of cake and chocolate! (Mathias) was exceptional and thought of everything. He made sure we had anything we needed and was very understanding when my flight was delayed. The live music was lovely too.
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 1 week ago
Dear Madison, Thank you for taking the time to share your recent afternoon tea experience at TING. We are thrilled to hear that you had a sumptuous tea and that our service, along with the stunning view and delightful treats, made your visit memorable. We are delighted to know that Mathias provided exceptional service and went above and beyond to ensure you had everything you needed. Our team takes great pride in delivering top-notch service and making our guests feel welcomed and well-cared for. It's also fantastic to hear that you enjoyed the live music, adding to the overall ambiance of your experience. Your kind words and positive feedback motivate us to continue providing exceptional experiences for our guests. We look forward to having the pleasure of welcoming you back to TING in the future. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$756 - US$1,002 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouthwark
NUMBER OF ROOMS
202
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Claim Your ListingSHANGRI-LA THE SHARD, LONDON: UPDATED 2023 Hotel Reviews, Price Comparison and 8,181 Photos (England) - Tripadvisor
Frequently Asked Questions about Shangri-La The Shard, London
Which popular attractions are close to Shangri-La The Shard, London?
Nearby attractions include Borough Market (0.3 km), The View from The Shard (0.04 km), and Escape from the Golden Hinde (0.4 km).
What are some of the property amenities at Shangri-La The Shard, London?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La The Shard, London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Shard, London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La The Shard, London?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Shangri-La The Shard, London?
Conveniently located restaurants include TwoRuba Bar, The Bermondsey Bierkeller, and Mallow - Borough Market.
Are there opportunities to exercise at Shangri-La The Shard, London?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Shangri-La The Shard, London have airport transportation?
Yes, Shangri-La The Shard, London offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La The Shard, London?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La The Shard, London offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La The Shard, London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.