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Shangri-La The Shard, London

31 St Thomas Street, London SE1 9QU England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (5072)
Room & Suite (1668)
Videos (4)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 23/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La The Shard, London
Updated 23/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#18 of 1,184 hotels in London
Travellers' Choice
Feel an unparalleled connection to London, at Shangri-La Hotel, At The Shard. Stay in the capital’s highest hotel, in one of the world’s most iconic buildings, whilst enjoying panoramic skyline views that connect you to the whole city. This is the only five-star luxury hotel in London Bridge, contrasting sleek modern style with the area’s rich historic character. Connect with the real London in our vibrant neighbourhood, balancing old and new, raw and refined, traditional and visionary. Explore nearby food destinations such as Borough Market and Bermondsey Street, and enrich your stay with our array of authentic London experiences. Staying in London Bridge lets you benefit from the most convenient transportation access, whether by foot, car, boat or rail. For leisure visits, we easily connect to all of London’s most famous landmarks, from Big Ben to St. Paul’s Cathedral and the Tower of London. For business, it’s a quick trip to the City and Canary Wharf.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Infinity pool
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Head massage
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Butler service
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Soundproof rooms
Interconnected rooms available
Room service
Wardrobe / wardrobe
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand films
iPod docking station
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Good to know
City View
Great View
Languages Spoken
English, French, Spanish, Chinese and 3 more
Hotel links
Special Offer:Experience More with Free Breakfast & Upgrade
4292Reviews211Q+A100Room tips
Traveller rating
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Popular mentions
Bliss A wrote a review Yesterday
1 contribution
Fantastic atmosphere, delicious food with good portion sizes and the service was exceptional. I couldn’t fault the evening, and whilst all staff were fantastically welcoming and attentive - Leon really went that extra mile. We will definitely be back for another evening soon!
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Date of stay: September 2021Trip type: Travelled as a couple
BinnysFoodandTravel wrote a review Jan 2021
london17 contributions23 helpful votes
Hotel's Favourite
If you want to wake up and see a 360 degree view of London whilst being hosted by the most divine hospitality, Shangri-La Hotel at The Shard has got to be at the top of your list. From the moment you step foot and are greeted at reception to even when you dine at either TING or indulge in cocktails at GONG, the attention to detail, warmth and hospitality is second to none! Their Afternoon Tea offering is the best in London and so definitely make a booking to enjoy a leisurely afternoon experiencing that. Cocktails at GONG are not to be missed. The location of the hotel is perfect, close to London Bridge and with Borough Market steps away. Highly highly recommend.
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Date of stay: October 2020
Sleep Quality
4 Helpful votes
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded 20 Jan 2021
Dear BinnysFoodandTravel, Thank you for taking the time to share your feedback about your great stay at The Shangri-La London, at The Shard. We are so pleased that you appreciated our great location, the stunning views, your wonderful experiences at Ting and Gong and 'the hospitality from the heart'. We look forward to welcoming you back, for another great experience within the clouds in 2021! Best regards, and stay safe, Kurt Macher General Manager
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Malindar K wrote a review Yesterday
1 contribution
Elvis was our host for the evening. He recommended us the house dishes which were absolutely amazing. Wonderful customer service from Elvis. Shall be returning again. Would highly recommend British starters with Asian main course.
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Date of stay: September 2021Trip type: Travelled as a couple
Jason T wrote a review Yesterday
St. Neots, United Kingdom19 contributions10 helpful votes
Stayed here for 2 nights in September as part of my 50th birthday celebrations and they made it very special. The tone was set from a friendly welcome at check in and then when we went in the room we had a bottle of Champagne and birthday cake waiting for us which was a nice touch. The views are absolutely amazing and we spent the first 30 minutes looking out the window point out all of London's amazing land marks. Rooms are a good size , clean and well kept as you would expect and a nice turn down service at night. You have to try the infinity pool and sauna which was up on the 51st floor ( i think ) as this only adds to the whole experience. Breakfast had a good buffet choice and service was quick and efficient , nothing outstanding but nice all the same. Service in the bars was very good but you will need to book in advance and only get 2 hour slots the only disappointing part was the Ting restaurant which let the whole experience down i'm afraid to say. Expensive but the views alone make for a great experience.
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Date of stay: September 2021
Jackie R wrote a review 22 Sep
Carlisle, United Kingdom24 contributions39 helpful votes
Hubby booked this lovely evening meal in Ting 32nd floor for our wedding Anniversary. Before that we went to Gong on the 53rd floor for cocktails. The whole experience was just great. The staff expecially Leon and Nathaniel were very accommodating. Explaining how to use the electronic menu pad . Just great. Explaining cocktails. And mixing up starters choices on the English and Asian menu. The food was very good with nice size portions. The whole place was very clean and tables were a good distance from other diner tables. The view was amazing. We even got a rainbow when it rained . We were booked in before it got dark . So we got the views both in day light and night time. Will defiantly return. Thank you to all the lovely staff in both Ting and Gong.
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Date of stay: September 2021Trip type: Travelled with family
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded yesterday
Dear jackier, Thank you for your lovely feedback following your recent visit in TING and GONG at Shangri-La The Shard, London. I am delighted to read that you had an amazing wedding anniversary in our company. I am also thrilled that Leon and Nathaniel were the perfect hosts for a memorable evening, and that our food offering coupled with our breath-taking views over London were the perfect combination for an unforgettable experience in our premises. Thank you for your time and we are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
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US$551 - US$822 (Based on Average Rates for a Standard Room)
United KingdomEnglandLondonSouthwark
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Frequently Asked Questions about Shangri-La The Shard, London
Which popular attractions are close to Shangri-La The Shard, London?
Nearby attractions include Borough Market (0.3 km), The View from The Shard (0.04 km), and Escape Rooms (0.4 km).
What are some of the property amenities at Shangri-La The Shard, London?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La The Shard, London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Shard, London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La The Shard, London?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Shangri-La The Shard, London?
Conveniently located restaurants include Richard Haward's Oysters, Boro Bistro, and Flat Iron London Bridge - Tooley Street.
Are there opportunities to exercise at Shangri-La The Shard, London?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Shangri-La The Shard, London have an airport shuttle?
Yes, Shangri-La The Shard, London offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La The Shard, London?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Shangri-La The Shard, London?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Shangri-La The Shard, London offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.