Really delighted to come here again. The welcome is always friendly and staff are very dedicated to the customer. Free breakfast was nice apart from scrambled egg which was too dry. Had meal on first night prompt aeevice and was able to enjoy in my room ao i could get on with my work. Reliable wifi . Handy if commuting from London City Airport or attending an event at excel. City centre very accesible vis DLR only 2 minutes walk . Will be back again
Well what can I say, another very pleasant stay, from check in, to leaving staff always seem very friendly and helpful, especially Susan she is absolutely lovely, mo on reception is class and always smiley, and millie, at breakfast and a small lady with blonde hair, sorry forgot her name, always happy to help, room was clean, breakfast was plenty full, parking was great, can’t wait to come back and see these lovely people always make you feel welcome 🤗, thank you for another enjoyable stay. See u soon.
Handy location for Excel - which is about 10 mins walk away Car park on site - not massive but good number of spaces - the parking payment is per 24 hrs. Make sure you enter the correct car reg etc at reception Good friendly welcome at the desk and a good room in the hotel. No noise from outside but a bit of noise from inside with noisey guests talking in the corridor a few times on saturday night. Only got the room key card to work in 1 of the 2 lifts and gave up in the end and used the stairs - its not clear why you would secure the lifts with key cards but not the stair well ? Good room - air con and a nice big bed and shower. Not much round and about for eating on a saturday night so had a pizza at the hotel bar - it was quite big ordered a 4 cheese pizza but was more like a cheese and tomato - pretty plain and ordinary - not brilliant value for money. Overall I would definately use this hotel again.…
With what was already a generally okay stay with the worse breakfast I have ever hand in a hotel is made worse by getting a fine for parking in the hotel car park after both paying upfront for it and also registering the vehicle with the reception which shows a total lack of control and communication between the hotel and their parking partners. Whilst I will appeal the fine with proof of purchase etc this has made what was already quite a poor experience even wrose.
comfortable room, comfortable bed. super nice service. food good. there is a train and a bus stop close by, making it easy to get around. I recommend the pizzas in the evening-very tasty. I spent a very nice time with the children.
This visit was a result of a competition win. Hotel was clean staff very efficient and great location for London City Airport. Many thanks for an enjoyable stay. We will be definitely back soon. The room was great and the wide shower with a powerful pressure was great. We dined at the nearby Yi bang Chinese restaurant which was very good too.. Great for trying the cable car to the 02. Thanks again
Great location. Poor cleanliness of the bedding in the room. I had other peoples body hairs on the pillow and another people was dirty with black marks. More importantly, the bed was two twin mattresses zipped together which was fine by me however the housekeeping team had tried to put two twin toppers on the king bed mattress and they didnt fit and subsequently created a lump in the middle of the bed. it was late for me when I found this out and i refused to move rooms as I was already in bed and it would have taken time. I shared all this feedback as a loyal IHG One Rewards member and simply asked for a gesture from the General Manager to say sorry and he refused. I wouldn't go back here anytime soon. i reported this to IHG Guest Relations and they have compensated me. its a shame the GM didn't want to.…
Location leaves a bit to be desired but the area is in development so I'm sure this will improve. My room was on the small side with two single beds, desk and chair. Lows: The soap dispenser in the shower was broken and there was mold on the ceiling. The carpet had a few stains. Highs: Comfortable bed and good AC. Not all hotels have AC as the UK does not generally have such hot weather. Adequate breakfast and good coffee. Close to the train so it's easy enough to leave the area and see the sights. I only gave 3 stars as the property is VERY overpriced for what it offers.
The hotel is a true representation of the brand and got all the basics you may need, covered. If you are there for an event in Excel, beware, this is probably the hotel which is the furthest away from the venue in the area and is actually 2 short DLR stops away from the main entrance, which takes around 5 mins. Another weird thing with that hotel is that hotel cards were not properly working and needed several tries every time you tried to get the left going or to enter your room (no they were not demagnetized). Oh and make sure you get a 3rd floor room with a view of LCY runway if you are into planes :)
This is a lovely hotel! We stayed here last weekend for the one night, and had outstanding service from Milly at the bar. She was so friendly and approachable, and made sure we had everything we needed!