We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Andaz London Liverpool Street

avatar-imageavatar-imageavatar-image
Traveller (1680)
Room & Suite (639)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Hotel direct offer!Enjoy a 25% Discount on Weekend Stays
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#131 of 1,170 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Right in the heart of the city, this 5-star hotel is your go-to for work hustle or just kicking back on a chill weekend break. Back in the day, it was known as the Great Eastern, a London railway hotel with its iconic redbrick Victorian charm dating back to 1884. When you step inside, it's like time-travelling into the 21st century, with 267 designer guest rooms. ​ At Andaz London experience the city as a local and explore London's gems right at our doorstep. The iconic Tower of London and Tower Bridge are just steps away, for a burst of floral charm, Columbia Road Flower Market awaits, while the legendary Brick Lane and vibrant Spitalfields offer the ultimate cool and quirky experiences. ​ Our five-star lifestyle hotel is also the perfect place for a dinner, a bottomless brunch or a few cocktails. You will also find a modern gym and in-room treatments are available to enhance your stay in East London.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Walking tours
Children's television networks
Highchairs available
Parking
Wifi
Fitness / spa changing rooms
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Snack bar
Special diet menus
Wine / champagne
Nightclub / DJ
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Full body massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Blackout curtains
Soundproof rooms
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Spanish, Arabic and 6 more
Hotel links
Special Price:Enjoy a 25% Discount on Weekend Stays

Location

40 Liverpool Street, London EC2M 7QN England
Andaz London Liverpool Street
5148Reviews40Q+A100Room tips
Traveller rating
  • 3,545
  • 1,092
  • 313
  • 112
  • 86
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
WithZTH wrote a review Feb 2024
4 contributions
Pleasant overnight stay for a business trip. Great location. The hotel lobby interior was sleek and modern with check-in being easy and quick. The lifts can be temperamental so may need those looked at. The room was nice, could have more of a wow factor/modern given price paid. Big contrast between bathroom style and feel as bedroom does not really coincide. The room is very minimalistic - perhaps need some modern touches/ colour. Was very surprised to see complimentary drinks and snacks which was a highlight after a long day at work. Bathroom was very modern, beautiful and clean, however, it did make very loud noises intermittently during the night and morning. I love that robes and extra bits are provided for extra comfort and ease. Overall great but perhaps rooms need extra consideration.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 2 days ago
Dear WithZTH, Thank you for taking the time to share your feedback on your recent stay with us. I am thrilled to know that you found our location convenient and enjoyed the sleek and modern design of our interiors. I truly appreciate your detailed review on your experience with our lifts, room décor, and I am deeply sorry to hear for any disruption brought about by the noises in your bathroom. I will discuss these with the team, and investigate further to resolve these issues and make sure to have a better guest experience in the future. Once again, thank you for your time, and I hope to have the pleasure of welcoming you back soon. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Andrew M wrote a review Feb 2024
Amsterdam, The Netherlands16 contributions19 helpful votes
Hotel's Favourite
I like staying in hotels. I joined the Intercontinental ambassador/platinum program last year and stayed in a lot of IHG hotels recently. They’re nice. But the rewards are only for basic rooms when I assumed you could splash out on a suite with points. I’ve always had a soft spot for Hyatt hotels (their rewards are better), but they don’t have enough of them in Europe. The Andaz brand is one of my favorites and I’ve stayed at the one in London a few times. It’s a great location (right on the Elizabeth line at Liverpool with great tube connections) and close to hip East London. The hotel is charming with a very nice gym with lots of unexpected equipment, and not just treadmills. They have funky bars and restaurants and a happy hour of free wine. Kind of like the Kimpton, but 6-7pm is better than Kimpton’s 4-5pm (used to be the better 5-6). The Andaz staff is really friendly, but many nice hotels have great staffs. I’m kind of done leaving reviews. I write for a living and this seems like pro bono work for people I don’t know so platforms can make money. But this time I was treated especially well and I have to thank a few people and shout out the Andaz. I came in early looking for an early check in, and I don’t want to snitch on what they did, in case your lucky number doesn’t come up, but I do have to thank Sam at the front desk. He was so sympathetic and accommodating and went beyond the call of duty. It really made a difference. Carlos the Duty Manager came out and explained the situation. I think he approved my excellent nap and later very nice upgrade. Thank you gentlemen! You made my great stay even better!
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 2 weeks ago
Dear BoomChicagoAmsterdam, Thank you for taking the time to share with us your positive experience. I am thrilled to read that you had a pleasant experience with us, and our amazing staff left a favorable impact and made your stay worthwhile. Your kind words regarding our convenient location, complimentary wine hour, health club, and services are well appreciated. Thank you for choosing to stay with us, and I hope to have the pleasure of welcoming you back soon for another remarkable stay. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Vinonobile88 wrote a review Feb 2024
Metro Manila, Philippines67 contributions73 helpful votes
I want to like the hotel - it is well designed, in a good location and the rooms are not too small. However, I was allocated a room that had a nonfunctioning fridge, a stuck bathroom sink drain, and super noisy bathroom plumbing all night. Also wasn’t given an Explorist upgrade even though there was availability. After the first night, they moved me to a different room. There everything worked fine, except the heating (not that bad, it stayed around 20 degrees throughout). Service was friendly and accommodating. Overall though, on a business trip i simply expect not to have to deal with issues like this, so I will avoid this place in the future.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 4 days ago
Dear Vinonobile88, Thank you for sharing your feedback on your recent stay at Andaz London. I am glad to know that you found our location convenient and enjoyed the interiors of the hotel. However, I would like to sincerely apologise for all the inconveniences you experienced with your accommodation, including the oversight of an Explorist upgrade. Thank you for bringing these issues to my attention, and I deeply regret that we fell short in providing you with an excellent guest experience. I will discuss these remarks with the team and look into more possible ways to deliver a flawless experience. I hope that you can still give us a chance to rectify your experience with us, and should you consider staying with us in the future, please don’t hesitate to email me so I can allocate an excellent room for you. Thank you for your time, and I look forward to welcoming you back in the future. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Sarah S wrote a review Feb 2024
Conroe, Texas1 contribution
Amazing customer service from the entire staff. Originally, I made the reservation through the Hyatt app and somehow the dates were changed. Rohan took the time to confirm the dates, make appropriate changes so we were able to still get the room wanted for the dates we booked. The hotel itself was a great location for the city and gorgeous. The minute we walked in we felt at ease and on vacation. The room was spacious, with enough storage for clothes and luggage. Overall, customer service was the height of the experience. The personal touches from Rohan who checked us in made our Valentines so special! I’m excited to spend our next Valentines at Andaz and further trips as well.
Read more
Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 5 days ago
Dear Sarah, So glad to hear that Rohan was able to be so helpful, and that our team pulled through for you. Thank you so much for you kind words, we will pass on your comments to Rohan and the team. We are glad you enjoyed your stay with us, and look forward to welcoming you back soon. - Miriam Varoli, General Manager Andaz London Liverpool Street
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Nykky D wrote a review Feb 2024
2 contributions
The hotel and staff exceeded all of my expectations. It was almost to good to be true how nice and attentive everyone was. The staff went above and beyond with directions and helping me navigate the train system. Our room and bathroom were so clean. I have already recommended this hotel to a friend.The hotel is centrally located and the train station is literally steps away.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 5 days ago
Dear teamdavis11, Thank you so much for taking the time to leave us a review. We are glad to hear that you enjoyed your time at Andaz, especially that we delivered the high standard of customer service we always aim for. We will pass on your praise to our team. We look forward to welcoming you back to London soon. - Miriam Varoli, General Manager Andaz London Liverpool Street
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Will H wrote a review Feb 2024
Washington DC, District of Columbia2 contributions
A gem of a hotel in a great neighborhood. Very welcoming staff. With easy transportation options and just 35-40 mins on Elizabeth line from Heathrow. Look forward to my next stay at this beautiful hotel!
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 5 days ago
Dear I6089PBwillh, Thank you for sharing your lovely thoughts on your recent stay.   I am delighted to know you had an awesome experience during your stay, and our amazing staff took such great care of you.   Your feedback regarding our convenient location is much appreciated.   Thank you for your time, and I hope to have the pleasure of welcoming you back on your future London trips. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
4andaquarter wrote a review Feb 2024
7 contributions2 helpful votes
Great property with an excellent team managing it, the hotel is elegant and sophisticated with an outstanding location. All boxes checked and we hope to visit again. There is no parking on site, but breakfast is excellent as well.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 1 week ago
Dear 4andaquarter, Thank you for sharing your thoughts on your recent stay with us. I am delighted to read your lovely remarks regarding your visit with us, and it seems you enjoyed your experience so much that we left a great impression. I appreciate your understanding regarding the on-site parking, and we will continuously strive to provide assistance as needed. It was a pleasure to serve you, and I look forward to welcoming you back with us on your future London trips. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
K G wrote a review Feb 2024
1 contribution
Don't be fooled by 5 star reviews which to me seems like they are bought. The hotel is not 5 star at all and certainly not the service. We booked 2 rooms with 2 beds in each. When we got there they said we don't have any rooms available with 2 beds. We had kids with us how can we all sleep in 1 bed. The rooms were very small and no windows. The one window they had on the top was nasty to look out to. See pictures attached. We had to end up getting extra room for higher price. The staff was not accommodating at all. The girl in the front desk kept on repeating like we were dumb. She was not willing to understand how we are paying for extra room because of there fault. The elevator was broken the whole time we were there. It felt like I was in a motel not a good hotel. NEVER AGAIN.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 1 week ago
Dear kgG4194WY, Thank you for taking the time to share with us your feedback. I sincerely apologise for all the inconveniences you experienced, starting off with the issue with your booking, your room allocation, our staff, and the broken elevator. Please know that we take these issues with the utmost importance, and I truly appreciate you bringing them to my attention. Rest assured that I will be discussing your valuable feedback with the team to address your concerns and delve into areas that need improvement. I hope you can still give us a chance to rectify your experience with us, please email us at guestservices.londonliv@andaz.com so we can discuss it further. Once again, I am deeply sorry, and I hope to have the pleasure of welcoming you back in the future and restoring your trust in our hotel. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
175lei wrote a review Feb 2024
San Francisco, California1 contribution
Loved this hotel! It is super modern and cool with tons of lobby and lounge space to hang out in. This is also a very good location — close walk to Spittalfield market, and not too far from shoreditch. Rooms were very nice. I’d love to stay here again.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 3 weeks ago
Dear 175lei, Thank you for sharing your lovely thoughts on your stay with us. It is delightful to know that you had a great time at Andaz London and enjoyed the interiors and vibe of the hotel. I am glad to read that your accommodations and our convenient location were additional factors that enhanced your overall experience. Thank you for choosing to stay with us, and I hope to have the pleasure of welcoming you back on your future London trips. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Clayton H wrote a review Feb 2024
1 contribution
The Andaz London is at best a 3.5 star. The rooms are tired, poor pillows, plastic shower floors / 3 star type hotel grade. The gym is old. This is the clincher - I had their premium room and at 10pm on Wed night, the room flooded with water pouring down from the down lights in the ceiling, cracks in the ceiling had water pouring through and even with buckets trying to contain the flooding, my stuff was damaged. They said it’s been happening.. I am still waiting to hear from the hotel manager what their remedy and apology is. I had to move out of course, in the middle of the night. Absurdly reimbursement is not being offered. Instead the hotel junior manager offered bonus points on their rewards program, the insanity of it all is too much to even imagine.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Stay somewhere else
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Miriam Varoli, General Manager at Andaz London Liverpool Street
Responded 3 weeks ago
Dear claytonh844, Thank you for taking the time to share with us your feedback on your recent stay at Andaz London. I sincerely apologise for all the inconveniences you experienced throughout your stay, and I appreciate you bringing this to my attention. I understand your disappointment and frustration, especially regarding the damaged personal belongings, and rest assured that I will discuss this issue with the team and investigate it properly. Please know that we are committed to resolving this issue to your satisfaction, and I am deeply sorry to hear about the initial resolution offered. Kindly email us at guestservices.londonliv@andaz.com, so we can discuss this further. Once again, thank you for your time, and I look forward to your response. Sincerely, Miriam Varoli General Manager Andaz London Liverpool Street
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the London area.
PRICE RANGE
S$508 - S$671 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
andaz liverpool street hotel london, hyatt london
LOCATION
United KingdomEnglandLondonCity of London
NUMBER OF ROOMS
267
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

ANDAZ LONDON LIVERPOOL STREET: UPDATED 2024 Hotel Reviews, Price Comparison and 1,894 Photos (England) - Tripadvisor

Frequently Asked Questions about Andaz London Liverpool Street
Which popular attractions are close to Andaz London Liverpool Street?
Nearby attractions include Swingers - City (0.4 km), Enigma Quests (0.4 km), and Be At One Spitalfields (0.3 km).
What are some of the property amenities at Andaz London Liverpool Street?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Andaz London Liverpool Street?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Andaz London Liverpool Street?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Andaz London Liverpool Street?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Andaz London Liverpool Street?
Conveniently located restaurants include Pizza Union Spitalfields, Nora Cafe, and The Drift.
Are there opportunities to exercise at Andaz London Liverpool Street?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Does Andaz London Liverpool Street have airport transportation?
Yes, Andaz London Liverpool Street offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Andaz London Liverpool Street?
Yes, dry cleaning and laundry service are offered to guests.
Does Andaz London Liverpool Street offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.