Csaba greeted me at the door upon my arrival and offered me coffee, juice and/or water. Because I arrived earlier than normal check in, he also took care of my luggage. Klodjana greeted me by name every time she saw me in the lobby. She went above and beyond to help me with having an accessible room, and because one such room was unoccupied, she got me in the room early, that after traveling for approximately 13 hours. When two coded keys did not work correctly, both she and Csaba extended their efforts to rectify the situation and made my stay extra special. Also, Ana and Arjola displayed caring and welcoming attitudes and took personal interest in my stay. These particular staff members showed more concern about the key occurrence than I did, and they did so with genuine kindness. Because of having an awareness of my physical disability and Lyn, Chef and the staff of Easy Way provided me with help with getting my breakfast food and drink to my table each morning. Overall, I would say that you should take notice that I have mentioned people by name because I felt like I had made friends with them. That’s a tremendous compliment to their personal integrity for doing the work with passion and care.…
Our new favorite hotel ! Absolutely first class luxury from the service, food, facilities and decor to the ambience and cleanliness. Thank you to all the Andaz team for an amazing stay and making us feel so welcome. Can’t wait to return which will be very soon!!
Great hotel - good location for London & transport links - great breakfast - quiet room that allowed for sleep. Complimentary mini fridge in room with soft drinks & snacks - Overall it was a 5 star experience
Don't make your reservation from OTA. You will get a small room with no view, poor facilities, and the staffs are really busy and replied slow. Breakfast time is very noisy and crowded. BUT the building is a memorative building.
I was impressed with the stay overall. It was for a global business meeting and there were a number of delegates who all felt the same. Whilst the lifts were not always working they fixed this as the stay went on and we did not notice any inconvenience. Evening happy hour and nibbles were very nice too :-)
Took my 11 year old here for a birthday celebration, including a football match at Tottenham. Perfect location for traveling London via Tube. The hotel was great. Huge rooms, especially for London. Breakfast was top 5 in Europe. I'd stay here again in a heartbeat.
Breakfast was a disaster Hotel could not accommodate the number of people Hot drinks took forever to arrive, even after requesting them, didn’t even get asked Good ran out nearly immediately once buffet was replenished Not what you expect at all Be prepared, if busy you may be queuing a while before seated
Outstanding location as hotel adjoins Liverpool station which has easy connections throughout London. Very warm, friendly, and helpful staff. Excellent breakfast. Very comfortable room with large TV. Stock minibar in room.
The room service was very poor. The order was incorrectly taken. After numerous calls food was brought to room 2.5 hours after initial order. Follow up customer service was also poor. Awoken numerous times due to noise around hotel.
Great Location. Despite the busy area what with the Liverpool station which is just a walk back and bus stops nearby, the rooms are quiet. Boutique style Hotel which makes one feel at home and comfortable. Near to many restaurants across at Devonshire row as well as Broadgate at the back plus many stores for shopping.