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Mercure Norwich Hotel

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Mercure Norwich Hotel
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630 Reviews from our TripAdvisor Community

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Showing 623: English reviews
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London, England, United Kingdom
Reviewed yesterday NEW

Having spent 3 nights in this hotel recently, I can honestly say I felt that its needs bit of love and care. And based on £116 a night not great value in Norwich. Great staff, very pleasant and willing to help, but boy do they work in an out of date hotel. That said, bed was good and the Wifi...

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Helpful?
Thank Andrew W
Birmingham, United Kingdom
Reviewed 3 days ago NEW

I stay at the mercure Norwich regularly for a number of days on business. This is my favourite hotel in Norwich to stay in the staff are some of the best I have come across! particularly Carly, Nicky, Nadine, Kayleigh, Catherine, Debbie and Sarah Jones. it makes every difference when the staff go out of their way to make your...

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Thank shystaAl
Reviewed 1 week ago

Came here for dinner to treat the wife for Valentine's and it was spot on which helped score me some brownie points! I called and asked them to arrange some flowers and bubbly with a budget and they did more than this, the flowers and bubbly were organised for the table and they also added a nice touch of a...

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Thank Stephen_Pepp
Norwich, United Kingdom
Reviewed 2 weeks ago

went to the adelle tribute night at the hotel on the 11th the food was good .the service was a bit hap hazard. the singer was good . but what really spoilt the night was the terrible draught coming from downstairs all night as people were going out for cigarettes .they said they had put the heating on but it...

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Thank olleycd
Coventry, United Kingdom
Reviewed 3 weeks ago

Booked two standard double rooms for the weekend. Nice big car park and the original lady on reception was very helpful .Both rooms were immaculately clean. However one had a fridge but the other didn't. Also there was no welcome pack/booklet in the room which should be standard in any hotel, never mind a four star. We wanted to have...

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Thank Christine M
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Christine thank you for your kind review. I think we could certainly have improved our communication with you as our guests. We usually do provide full information regarding use of leisure and the fact that your "information pack" is actually on the T.V. So I'm sorry you did not receive our usual standard of welcome. The oversight with room service...

Norwich, United Kingdom
Reviewed 20 January 2017

Review collected in partnership with Mercure Hotels
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Thank whiggy79
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Ashbourne, United Kingdom
Reviewed 19 January 2017 via mobile

Just stayed one night. This was our second visit. This hotel is good for families. Stay are very helpful. Paid for early check in at 10am. Unfortunately adjoining room was not available on this occasion. We did have rooms each other. Good tip phone hotel direct to ensure best price and rooms. Swimming pool is great. Rooms are in need...

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Thank CaptainBevan
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for a great review Captain! I am delighted that you find us ideal for families. We have a selection of the best family rooms in the city and find that children love the pool area. We hope to welcome you back..maybe in the Summer holidays.

Leicestershire, United Kingdom
Reviewed 11 January 2017

What a great weekend we had 11 of us went on a coach trip for new year 3 night stay couldn't really fault the place only that there was no maintenance over the holiday all I wanted was to replace a light bulb in the lamp on the dressing table as it was dark that side of the room but...

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Thank sandimg2016
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for a fabulous review. I have to admit that the staff really enjoyed hosting the New Year party too! We've had some really lovely feedback from both the Christmas 4 night break and the New Year 3 night package. I very much hope you will return. Happy New Year and thanks again.

Aberdeen, United Kingdom
Reviewed 7 January 2017

I only stay in this hotel when I am travelling from Aberdeen the night before crew change day but it is a nice hotel with friendly staff. Breakfast / Eating area is well laid out and very clean, staff are very friendly. Arrive too late for evening meal so if you are hungry and don't fancy the room service which...

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1Thank no1jocko
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Bless for a kind review. It's good to hear that you look forward to a stay at the Mercure before braving the Southern North Sea. Thank you for your kind comments. See you next trip!

Skegness, United Kingdom
Reviewed 1 January 2017

I went by coach for 4 nights and really enjoyed it. I wrote before asking for a walk in shower as I have difficulty getting over a bath, and was given it. There was a present of a nice box of chocolates in the room. The food was good and the staff friendly. We were even treated to the pantomine...

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Thank 667jilly
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your kind review. I am delighted that you enjoyed your 4 day break over Christmas. We are booking well for 2017 already and I hope to have the opportunity of welcoming you once again. Happy New Year from us all at the Mercure.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Mercure Norwich Hotel

Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range: $109 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Norwich Hotel 4*
Number of rooms: 107
Reservation Options:
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Also Known As:
Ramada Norwich
Norwich Ramada
Mercure Norwich Hotel Norfolk
Hotel Style:
#8 Luxury Hotel in Norwich
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Norwich Hotel staff and other travellers.
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Questions? Get answers from Mercure Norwich Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms on the ring road side, if possible.”
 of 5 bubbles barriemarkhamr, 15 Dec 2016 | Read review
“Quiet rooms at the back.”
 of 5 bubbles 970ChrisS, 12 Oct 2016 | Read review
“Take your own biscuits...as Sarah is in the corner.....”
 of 5 bubbles W8298XFmarting, 9 Oct 2016 | Read review
“as close to ground as you can get”
 of 5 bubbles KeithT62, 3 Oct 2016 | Read review
“Don't stay in room 20 for sure, incase they haven't changed the mouldly curtains.”
  • Room 20 curtains, sept 2016
  • Room 20 curtains, September 2016
 of 5 bubbles shazzyhallett, 12 Sep 2016 | Read review
5 of 5