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The Grand Hotel & Spa

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#5 of 45 Hotels in York
Certificate of Excellence
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1 room 2 adults 0 children
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The Grand Hotel & Spa
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3,750 Reviews from our TripAdvisor Community

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Showing 3,705: English reviews
Broadwell, United Kingdom
Reviewed 6 days ago NEW

We'd booked a deluxe room. I was slightly surprised to have been charged, in full, two months before our stay. This has never happened before and we have stayed in some of the best hotels in the world. On arrival my credit card was taken and a further £200 was immediately charged 'on account'. Fine with me but I've never...

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Helpful?
Thank jlowe115
grimsby
Reviewed 1 week ago NEWvia mobile

Stopped here for 1 Night for our Wedding Anniversary all I can say is superb, Room 236 was large,had a very comfy bed, chocolates & a complimentary drink in our room on arrival and a view of the Minster what more could we ask,hotel within 5 minutes walk of the Station or Shops, Breakfast was superb lots of choice &...

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Helpful?
Thank savlings
Daniel S, Guest Services Manager at The Grand Hotel & Spa, responded to this review

Dear savlings, Thank you for your thoughtful and generous comments. I am delighted to hear that your visit to The Grand was such a memorable one and that you felt so well looked after by our team during your stay. Needless to say, we very much hope that The Grand will be your first choice for your next special occasion,...

Hartlepool, United Kingdom
Reviewed 1 week ago NEW

We arrived at2.15pm, room not ready, went into York, returned at 3.30pm room still not ready, We were told to wait in the bar and the receptionist would tell us when the room was ready, we sat there for over an hour, no-one told us the rom was ready, we bought our own drinks while we waited (complimentary drinks would...

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1Thank chrissys1610
Daniel S, Guest Services Manager at The Grand Hotel & Spa, responded to this review

Dear chrissys1610, Thank you for taking the time to leave us a review. It is clear that we have let you down here, and I would like to apologise for the fact that the service you received did not live up to the standards you have come to expect from The Grand. I have contacted you directly via email regarding...

Gateshead, United Kingdom
Reviewed 1 week ago via mobile

Hotel was fantastic. Car parked for us on arrival and reception were friendly and helpful. Room was large, clean and had everything you would expect from a 5 star hotel. Food was great but it is a little bit pricy. With that said, I guess you need to expect that when you stay in a 5 star. The spa was...

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1Thank Jonathan H
Daniel S, Guest Services Manager at The Grand Hotel & Spa, responded to this review

Dear Jonathan H, Thank you for your excellent comments. I am delighted to hear that you received such a warm welcome upon your arrival to the hotel and that you especially appreciated the courteous and professional service extended to you by our Front of House team. Thank you for your terrific feedback regarding your massage, which I will pass on...

Wigton, United Kingdom
Reviewed 1 week ago

We decided on a couple of days in York, and as frequent visitors we have steadily worked our way through a lot of hotels. However we had not visited the Grand Hotel and Spa and decided to give it a go. We were met at the door by the concierge who greeted us like visiting family, and the family you...

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Thank Mark T
Lincolnshire
Reviewed 1 week ago

We have just had our first experience of the Grand Hotel but hopefully not our last. Some friends had kindly bought us a Christmas present of afternoon tea at the Grand and we finally managed to go today. The hotel is beautiful and oozes elegance. Friendly, welcoming staff in all areas of the hotel and very efficient and courteous service...

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Thank LincolnshireAbbie
Leeds, United Kingdom
Reviewed 1 week ago

While I was quite surprised to learn that this is Yorkshire's only 5-star hotel, the Grand is certainly very grand. The outside of the building is surprisingly anonymous, but the interior is beautifully appointed, and on entering the front door, you realise you are in a different class of hotel. Staff are enormously courteous and helpful. They have a range...

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Thank AliAl-Asfa
Chesterfield
Reviewed 1 week ago via mobile

Stayed in room 304 on Easter Sunday. It a fabulous hotel, very clean and great facilities. The staff extremely friendly especially the porters and housekeeping, nothing too much trouble. I really enjoyed our stay and definitely recommend it. Fantastic location too.

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Thank franjo2008
Stockton-on-Tees, United Kingdom
Reviewed 1 week ago

We enjoyed a lovely stay at the hotel, very pricey if you think our rate did not include breakfast or parking. Lovely big room for myself and my sister on the ground floor which became noisy early in the morning. As we were staying for 1 night we had a lot to fit in and did not make most of...

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Thank Stacey P
Reviewed 1 week ago via mobile

The hotel was very central just a 5 minute walk from the centre and 30 sec from the wall. Everyone was extremely helpful and friendly throughout the hotel. We only stayed one night and it is very costly however lovely for a 5* treat.

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Thank Clairelinzie

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hudson's
Hudson's
Cuisines: European, British
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more   less 

Additional Information about The Grand Hotel & Spa

Address: | Station Rise, York YO1 6HT, England (Formerly Cedar Court Grand Hotel & Spa)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: $243 - $575 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Hotel & Spa 5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Cedar Court Grand Hotel York
Cedar Court Grand Hotel And Spa
Hotel Style:
#2 Business Hotel in York
#2 Spa Hotel in York
#3 Romantic Hotel in York
#3 Luxury Hotel in York
#3 Family Hotel in York
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel & Spa staff and other travellers.
63 questions
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Questions? Get answers from The Grand Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check what you get for your money”
I6358AUjohnc, 27 Apr 2017 | Read review
“Top floors are a must, great views if the building work is completed”
alexwheeldon123, 25 Apr 2017 | Read review
“Rooms on 4th floor at the back were quiet”
jlowe115, 23 Apr 2017 | Read review
“See the room, and the bathroom, before you book it”
IGGAHorshamUK, 18 Apr 2017 | Read review
“Our room was 212 which had a separate room off the main bedroom.”
NLSACSJRE, 18 Apr 2017 | Read review
5 of 5