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The Grand Hotel & Spa

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#5 of 45 Hotels in York
Certificate of Excellence
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1 room 2 adults 0 children
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The Grand Hotel & Spa
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3,742 Reviews from our TripAdvisor Community

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Showing 3,697: English reviews
Manchester, United Kingdom
Reviewed 7 November 2015 via mobile

This was our 3rd stay at The Grand to celebrate our 2 year anniversary. It is a special hotel for us as we usually have our romantic christmas break at the hotel. Our 2 previous visits have been truly 5 star in every way, however this visit even though very nice failed to meet the high standards we have come...

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Helpful?
2Thank kate m
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear kate m Thank you for taking the time to write to us regarding your stay at the Grand Hotel and Spa. I am sorry that your stay with us did not live up to the past experiences and that we let you down in some aspects of your visit. We should not have charged you a tray charge for...

Reviewed 6 November 2015 via mobile

We have been going to York for 16 years, and have stayed in most of the hotels there. As it was a specially occasion we decided to spend a little extra, and stay at the Grand. We wasn't disappointed, the standard room was spacious with excellent facilities. Staff were extremely helpful, courteous and approachable. My husband is in a wheelchair,...

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Thank Mrsmaleeson
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Mrsmaleeson, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had an enjoyable stay with us and pleased to hear that the team were able to look after you so well, especially in providing the perfect facilities for yourself and your husband. With regards to our car parking...

Reviewed 5 November 2015

We visited as a surprise birthday treat for me and this hotel didn't disappoint! The check in was very good, the porter was really friendly and professional and then we got to the room..... As the door opened it was a step back in time, but in a good way. The room was decorated in a traditional manner, but everything...

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Thank Chris L
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Chris L, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had an enjoyable stay with us and pleased to hear that the team were able to look after you so well on your surprise birthday stay. We are exceptionally lucky to be situated in such a beautiful...

York, United Kingdom
Reviewed 5 November 2015 via mobile

Stayed for one night on a dinner,room and spa deal. Large room, but like another poster, we found the bathroom 'hot' water to be tepid. My wife loves to unwind and enjoy a lovely hot bath, but simply wasn't able too, despite the premium costs charged. We called the concierge, who couldn't help, and then the manager came up, after...

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Helpful?
Thank billtrench
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear billtrench Thank you for taking the time to review your stay with us at the Grand Hotel and Spa. I am sorry to hear that there was some issues with your hot water and that we were unable to provide you with an alternative room due to the occupancy of the hotel on that given night. We have investigated...

Washington, United Kingdom
Reviewed 4 November 2015 via mobile

Negatives - shower pressure not the best. Bar prices very expensive, and the table service in the bar could have been better in terms of prompt service. Positives : everything else. Second only to The Colonnade in London as a 'wow' room. Customer service the best I've had the pleasure of experiencing. Location perfect. It's expensive to stay here but...

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Thank Keith N
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Keith N, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had an enjoyable stay with us and pleased to hear that you were particularly impressed with your room and the team were able to look after you so well. It is a very exciting time for us...

Reviewed 2 November 2015 via mobile

We stayed for one night on 29 October 2015..It was to celebrate my 50th birthday.. Everything was excellent from arrival to departure. We had an excellent meal in their restaurant used the spa facilities and due to the weather the umbrellas that were provided were very much needed and appreciated. Thank you to everyone you are so professional and friendly...

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Thank Julie C
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Julie C, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had an enjoyable stay with us and it’s great to know that we were able to look after you so well on your special birthday. It’s wonderful to hear you were able to make the most of...

Flint Mountain
Reviewed 2 November 2015

From the moment we arrived until we checked out we treated like royalty. Our car was taken away and parked for us and we were warmly welcomed into the hotel. Every single member of staff, without exception, were professional and friendly throughout our time there. We stayed two nights in the Penthouse Suite (room 501) which was absolutely outstanding. We...

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Thank PamFlintMountain
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear PamFlintMountain, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had an enjoyable stay with us and it’s great to know that we were able to look after you so well throughout the hotel - with particular mention to our delicious Afternoon Tea! It is a very exciting...

Newcastle Upon Tyne, UK
Reviewed 2 November 2015

Excellent staff. Building is old railway offices - impeccably maintained and fabulous spacious corridors and rooms. Bedroom and bathroom spectacular. Bar lounge very relaxing and smart, games provided in a separate room. Spa bit disappointing for a 5 star hotel - could do with a refurb and not much space for loungers round pool etc. York itself 5 minutes walk...

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Thank FireflyJH
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear FireflyJH, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had an enjoyable stay with us and it’s great to know that we were able to look after you so well. We are sorry to hear that the spa didn’t live up to your expectations, however we are...

Reviewed 1 November 2015

Difficult to find anything negative to say,a family group of 8 stayed for my sons 18th birthday .ALL the staff were helpful,pleasant professional. Can't imagine when we return to York in spring that we will stay anywhere else. The only problem we hsd was that we should have booked to stay longer!

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Thank Mark G
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Mark G, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had an enjoyable stay with us and it’s great to know that we were able to look after you so well on your son’s special birthday. We are currently looking forward to a complete redesign of the...

Essex
Reviewed 31 October 2015

We have visited several hotels in York over the past couple of years whilst visiting our son at university, but the Grand is most definitely the best. It was our third visit here and we love it more each time. The welcome you receive as you arrive from the doorman, the concierge and the reception staff is wonderful. We stayed...

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1Thank 4SmithsEssex
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear 4SmithsEssex, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had another enjoyable stay with us and it’s great to know that we were able to look after you so well once again. It’s wonderful to hear you were able to make the most of our hotel’s facilities...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hudson's
Hudson's
Cuisines: European, British
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more   less 

Additional Information about The Grand Hotel & Spa

Address: | Station Rise, York YO1 6HT, England (Formerly Cedar Court Grand Hotel & Spa)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: $246 - $571 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Hotel & Spa 5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Cedar Court Grand Hotel York
Cedar Court Grand Hotel And Spa
Hotel Style:
#2 Spa Hotel in York
#2 Business Hotel in York
#3 Luxury Hotel in York
#3 Family Hotel in York
#3 Romantic Hotel in York
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel & Spa staff and other travellers.
63 questions
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Questions? Get answers from The Grand Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors are a must, great views if the building work is completed”
alexwheeldon123, 25 Apr 2017 | Read review
“Rooms on 4th floor at the back were quiet”
jlowe115, 23 Apr 2017 | Read review
“See the room, and the bathroom, before you book it”
IGGAHorshamUK, 18 Apr 2017 | Read review
“Our room was 212 which had a separate room off the main bedroom.”
NLSACSJRE, 18 Apr 2017 | Read review
“Upper floor with city views”
Cas62, 17 Apr 2017 | Read review
5 of 5