Warm and welcoming hotel close to the Minster. Great location for exploring the city as well as only being a 10 minutes walk from the railway station. Large number of restaurants and cafes nearby and the hotel has a bar and restaurant too. Friendly and efficient staff throughout the hotel. I would gladly stay here again.
Great, great ,great, can’t fault this hotel in any way. Position, staff, room, cleanliness, food all excellent . Spent 2 nights as a special birthday break with my husband and the location was perfect for sightseeing and shopping not to mention the abundance of great bars and restaurants all within walking distance of the hotel. The decor is very nice and was certainly complimented by the beautiful Xmas decorations that made our stay feel that little bit nicer. The staff were very helpful and friendly and each one took the trouble to greet us when we returned to the hotel after shopping or visiting the magnificent York Minster which we had a great view of from our room. Would we recommend this hotel, definitely. Would we stay here again, without a doubt
As a regular stayer at this hotel we once again had a lovely stay . We particularly like the location and the old world charm. This time the exterior Christmas lights were outstanding and inside was very impressive
This hotel was clean and staff were helpful and friendly. It was in a prime place .the only thing was the bells ring every 15mins but I liked to hear them Perfect .breakfast was perfect too.. all round very food and will definitely be going back .
Excellent position with great view of the Minster, off site car parking was efficient and the staff helpful and attentive.Room was changed after we were allocated a shower rather than a bath as requested.
Our 10th visit to york over the years,and our first to this hotel.We have always fancied staying here,but it was always a good bit more expensive than other hotels,and we found better value staying elsewhere. This year we booked much later than normal due to the uncertainty over rail strikes and all the hotels were as expensive as each other,so when I saw the DCH offering a cosy double room at a similar price to the others I went for it. First the good points... The location is fantastic,right in the heart of the town yards from the minster,and all the buzzing shopping streets,perfect. The staff are very nice,no problem there,the breakfast staff in particular worked their socks off under immense pressure each morning,our room was kept tidy by housekeeping as well. The cooked breakfast was excellent,plenty of choice on the menu as well. The bad... If you're going to charge 4 star prices then you have to offer 4 star services.The shower was the worst we have ever had,lukewarm at best,and no pressure at all,it was an ordeal every morning.No showercap was provided which was a nuicance to my wife,no fridge in the room,no bottled water.The wifi was rubbish and didn't work most of the time. The bar "area" was quite disappointing,just a small passage really,just off reception running through to the dining area. In a city renowned for it's ales and beers they had ONE type in a bottle,none on draught,and the bottled ale was kept in the fridge!My wife asked for the cocktail menu to be told "we don't do cocktails"No wonder the bar was empty every night. Although the breakfast was good,it was frankly chaos obviously due to being understaffed like most places,like I said the staff did their best,but they really need help.On the last day I had to approach a waiter with our order after having waited 10 mins to be served. Talking to a few guests who had stayed before,they were saying the standards had slipped over the last couple of years and that generally the hotel was starting to feel a little dated. We didn't hate our stay here,it was just that we were expecting a wee bit more regarding customer experience etc. In my opinion premier inn or hampton hotels offer a better,or at least as good a sevice for normally a lot less. …
Noticing a rate reduction. Would certainly not return if the rooms were for free! Luke warm shower /bath water, noise right through the night, Room make up service at 17h, dust on the window sills, arrogant desk staff and no room to queue at reception when we checked in. Paid a premium for check in at 18h when the rooms became ready and check out at 11h . Disgrace to pay for 24h ( a day) if you stay there for 17h! Give this place a wide berth!
Fantastic winter stay, Great customer service, nothing was a bother for the staff , Great food , room excellent , it was a front street facing room, you could hear people and cars passing this may bother for some people. very central location in york. :)
Perfect location, friendly staff, very clean and comfortable: a great place to stay very close to the historic city centre. We have stayed here several times and will do so again. One niggle: it seems that the hotel is "dog-friendly". I really don't think a dog has any place in a hotel restaurant.
The best part of the Dean Court besides its location is the staff, at least the staff outside the restaurant. The porter and front desk clerks were hospitable and exactly the kind of employees you want working in the hospitality industry. The restaurant attendants, who appeared to be foreigners from India, need considerable improvement. The restaurant is really quite horrible. Not only did I find the menu and overall offerings quite unappealing but the food quality is poor. You can get better food just down the street at Costa and McDonald's. I'm certain that I received food poisoning from improperly cooked eggs I had one morning for breakfast. The Dean Court has a very confused identity. It can't figure out whether it is a pub with rooms or an upscale hotel. The nightly rates are equivalent to a 4-star hotel. Despite those prices you aren't getting an upscale hotel experience. Basics are missing from the room. …