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BEST WESTERN Kilima Hotel

0.9 km from York centre
  • Free Wifi
  • Free Parking
  • Pool
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1 room, 2 adults, 0 children
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129 Holgate Road, York YO24 4AZ, England
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576 Reviews from our TripAdvisor Community

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Showing 573: English reviews
Folkestone, United Kingdom
Reviewed 12 October 2015

The best facility at this hotel is its people and the welcome starts the moment you walk through the front door, continues with the service staff in the restaurant and the domestic staff when you meet them in the corridor. This is no production line hotel where your presence is an economic statistic, the bedrooms are all the same and...

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Helpful?
Thank papatez
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear papatez, Thank you for your review of the hotel. I think you have summed up the hotel very well. You are spot on we are what we are and the guest is the most important person. To that end I positively encourage all the staff to talk to and get to know the customers they are dealing with. I...

Glasgow
Reviewed 12 October 2015

DOwn in York on another workie visit but due to other priorities I couldn't confirm trip until last minute and booked into the Kilma. Always fancied giving this one a try but thought that the location was different. Any how, arrived later than hoped as coming across country and had a wee bit of a hike to location. 10-15 minutes...

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Helpful?
2Thank Weegie-Ollie
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Weegie-Ollie, Thank you for your review of the hotel. I do look forward to your next visit but don't forget to give me a call on 01904 625787 for the best room and price. Regards Chris

Reviewed 8 October 2015 via mobile

The friendly service from all the staff, the prompt way that any problems are dealt with- makes me wonder I even bother staying anywhere else. OK so the floors sre creaky-but that's just the character of an old building. Food is excellent and it is rereshing to have breakfast cooked to order rather than congealing on a biffet bar. why...

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Helpful?
Thank Cathy F
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Cathy F, Thank you for your very kind review. It was a pleasure to have you in the hotel. I look forward to your next visit. Regards Chris

Uttoxeter, United Kingdom
Reviewed 4 October 2015

We have just returned from a weekend in York and this hotel suited our needs perfectly. Having read the previous reviews I will make the following comments; a modern square box type hotel with identical rooms it is not, it is an old traditional building with character, bedroom possibly in need of refurbishment but it was clean, tidy and had...

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Helpful?
1Thank Nick G
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Nick G, Thank you for your review of the hotel and for reminding people that the building is old in character. In fact the old part was originally built in 1871 and the new extension 2000. I do agree with you that the bathrooms need updating and we will begin this next year. I am pleased you enjoyed the...

Motherwell, United Kingdom
Reviewed 30 September 2015

I arrived to a friendly welcome. Quickly checked in and headed up to the room. The room was on the front of the hotel and was extremely hot so I opened the window to be hit with a wall of noise from the main road outside - luckily and unlike many hotels I was able to turn down the radiator;...

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Helpful?
1Thank Tony20000
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Tony20000, Thank you for your honest review of the hotel. If by not a business hotel you mean we are not a modern hotel then in some ways I have to agree with you. We do have however all the amenities the business traveller would expect and a few more. As with all 4000 BESTWESTERN Hotels world wide we...

Benahavís, Andalucia, Spain
Reviewed 28 September 2015

I visited this hotel after dropping my son at university. The welcome on arrival was warm, genuine and professional. My room was very big, clean and decorated well. If I needed to improve anything, I would upgrade the floor in the bathroom. There is nothing wrong with it but it is not high end. The breakfast was delicious. Full English...

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Helpful?
1Thank Michele Y
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Michele Y Thank you for your kind review of the hotel. Don't forget to give me a call on +44 1904 625787 when you come to pick your son up. Regards Chris

lancashire
Reviewed 20 September 2015

I have just returned from a three night stay with the wife and was blown over with the customer service provided by Chris and his team. As soon as we arrived he made us feel welcome by showing us to our room and explaining where everything was and throughout our stay nothing was to much trouble. All the public areas...

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1Thank LancashireRoger
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear LancashireRoger, I do apologise for not responding to your wonderful review sooner. You and your good lady were a breath of fresh air that enhanced my day. It was such a pleasure to be of service to you that I cannot wait for your return. Don't forget to give me a call on 01904 625787. Regards Chris

Cambridge, United Kingdom
Reviewed 17 September 2015

Stayed on a two night deal with an evening meal included on the first night. Had a ground floor room that was clean, comfortable and spacious. Hotel was warm but Windows opened. And we both slept well. Food was good qualit, particularly breakfast. Swimming pool was quiet and it was nice to have a swim after a day in the...

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Helpful?
Thank lynn030511
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear lynn030511, Thank you for taking the time to write a review. It would seem you had a wonderful time. I did note your thoughts on the price and would always recommend calling direct on 01904625787 for the best possible price. Regards Chris

Templecombe, United Kingdom
Reviewed 14 September 2015

I had booked two double rooms for a one night stop over 11th Sept; one room for my wife and me and one for our friend. Our friend chose to pay £103 for a double including breakfast rather than the quoted £95 for a single to benefit from a larger space. Whilst my wife and I were very pleased with...

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Helpful?
Thank Nigelmalcolm
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Nigelmalcolm, I was pleased to be able to sort out the little hiccup for you. I do hope you come and see us again soon when visiting York. Regards Chris

Windsor, California, United States
Reviewed 8 September 2015

When I arrived the reception was cold to say the least. The guy was obviously not happy with his job. I went into the restaurant to find a menu, no sign. I asked at reception for one and after a 15 min wait he eventually went and found me one. The food we had later was very average and very...

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1Thank Barry C
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Barry C, Normally when I receive a less than favourable review my first reaction is to apologise and then to look into the matter to find out what the problem was and how I can address it. Although the food you had in the restaurant in your opinion was overpriced, average, and the service very hit and miss, you...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The BESTWESTERN Kilima hotel is a privately run family feel hotel with 26 bedrooms. Located on the west side of the historic city of York we are a 10-15 minute walk to the bar walls and a further 5-10 to the city centre. We are on two bus routes and busses go every 10-15 minutes. Taxis are around £5.00. We have our own car park as well as an indoor swimming pool and small fitness room. All rooms are en-suite and all have flat screen TV and free coffee and tea making facilities. We pride ourselves on our friendly relaxed approach as well as our drive to make every guest stay as enjoyable as possible. ... more   less 

Additional Information about BEST WESTERN Kilima Hotel

Address: 129 Holgate Road, York YO24 4AZ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: $149 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Kilima Hotel 3*
Number of rooms: 26
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Also Known As:
Best Western York
York Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Kilima Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN Kilima Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book direct with hotel and talk outlining your preferences.”
 of 5 bubbles 991stevec991, 15 Feb 2017 | Read review
“book direct - for free parking - otherwise its £5”
 of 5 bubbles mah18632016, 27 Jan 2017 | Read review
“The four posted suites are so full of character from days gone by”
 of 5 bubbles RabB365, 17 Jan 2017 | Read review
“Rooms seem quiet”
 of 5 bubbles 394ara, 19 Dec 2016 | Read review
“lovely 4 poster bed in room 3”
 of 5 bubbles cementman50, 19 Dec 2016 | Read review
5 of 5