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Grays Court Hotel

#14 of 45 Hotels in York
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Grays Court Hotel
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340 Reviews from our TripAdvisor Community

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Showing 336: English reviews
Vientiane, Laos
Reviewed 20 December 2016 via mobile

The hotel appealed to us as a grade 1 listed building full of character. The building did not disappoint. However, the service was appalling. Full of pleasantries, but not a lot of action. I complained three or four times about the music ; a single track on repeat for between 20-50 minutes each complaint. Nothing appeared to be done by...

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Helpful?
6Thank LHummz
Helen H, Owner at Grays Court Hotel, responded to this review

I am sorry to hear your comments, as we always strive to offer the best possible service, and it appears that some of your complaints could have easily been rectified. We do have a number of new staff that are still being trained, so I will be taking this up with management immediately to see why such silly mistakes are...

Birmingham, United Kingdom
Reviewed 4 December 2016 via mobile

This family owned and run gem is simply magical. Set right within the minster complex, with the city wall running behind. Helen the owner has truly put her heart and soul into this amazing place. The staff are warm, welcoming and really look after their visitors. We thoroughly enjoyed our visit. Drinks in the Stunning Long Hall with its original...

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Helpful?
1Thank glendandVince
Helen H, Owner at Grays Court Hotel, responded to this review

Thank you so much for taking the time to write your thoughtful review. We really have put so much into Grays to get to where we are today, and it's wonderful to see that our guests can see and appreciate that too. We hope to see you again soon! Best wishes, Helen

Reviewed 3 December 2016 via mobile

My wife booked this for our anniversary, and explained that we required parking as she has a blue badge due mobility issues and it was for a special occasion. We chose the Edwards room and she was told that a parking space would be reserved, due to my wife's disability, but that wasn't the norm as usually they were first...

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Helpful?
7Thank NMA_51
Helen H, Owner at Grays Court Hotel, responded to this review

I am sorry to hear that your stay was less than perfect. There are undoubtedly some very silly mistakes here that simply shouldn't have been made, but there are also some elements out of our control - for example, the access to the hotel. We are lucky enough to be located immediately behind the Minster but York is known for...

London
Reviewed 30 November 2016 via mobile

Had two nights at this fabulous hotel. It is just stunning. The grounds are lovely the location is perfect but the real treat awaits the chilly traveller as they walk into the warm, inviting reception area. Homely/chic/luxury are just some of the words to describe the interior. Check in was efficient and very personal, w were shown to our room...

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Helpful?
1Thank jannernick
Helen H, Owner at Grays Court Hotel, responded to this review

What a wonderful review! Thank you so much for the fantastic feedback - I'm delighted that you enjoyed your stay and we all hope to see you again soon! Best wishes, Helen

Manchester, United Kingdom
Reviewed 16 November 2016

We booked Gray's Court knowing very little about the hotel but what a wonderful choice it turned out to be! Nestling between the city walls and the Minster, it was the ideal location from which to visit the tourist venues of central York. On arrival we were greeted with delicious home made cakes (the scones were still warm) and a...

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2Thank waledi
Helen H, Owner at Grays Court Hotel, responded to this review

Thank you so much for taking the time to write such a fab review. I'm delighted that you enjoyed your stay, and very much hope to see you again soon. Best wishes, Helen

London, United Kingdom
Reviewed 10 November 2016 via mobile

I stayed overnight as I was up in York for the first time for a concert. Great location, as York Minster was just around the corner, also close by is the York Theatre Royal. Bit tricky to find at first though. The first thing to rave about is the breakfast. Absolute highlight and their chef deserves an award for perfection....

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1Thank Tanika S
Helen H, Owner at Grays Court Hotel, responded to this review

Thank you very much for your review. I quite agree that we are tricky to find it, but hopefully worth it! We hope to see you again soon. Best wishes, Helen

Cumbria
Reviewed 9 November 2016 via mobile

We wanted to revisit York and have some quality time there. Quality is the watchword on this hotel. It's a family run business and run very well. The greeting is warm and welcoming, the historic building stunning and the furnishing and fittings providing a luxury feel. The food is exquisite and free breakfast a revelation; don't order porridge if you...

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Helpful?
Thank RetepReham
Helen H, Owner at Grays Court Hotel, responded to this review

What a wonderful review. As owner, I'm so proud of what we have accomplished at Grays, and as a mother, I'd like to thank you so much for your comments about my daughters. We hope to see you again soon. Best wishes, Helen

Reviewed 6 November 2016

I decided to book a "posh" hotel for my French friend and I whilst visiting North Yorkshire after a friend took me here for coffee on a previous trip. I liked it so much and enquired about rooms and the hotel manager, Sarah, graciously offered to show us a couple that were able to be viewed - The Mortimer room,...

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1Thank Simonesophie
Helen H, Owner at Grays Court Hotel, responded to this review

Thank you for taking the time to write such a lovely and detailed review. I'm so glad that, for the mostpart, you enjoyed your stay. I am sorry that you felt our breakfast staff were not friendly. Please rest assured that this is absolutely not the case - I believe I know which member of staff you refer to, and...

Plantation, Florida
Reviewed 1 November 2016

we attended a family wedding here, and loved everything about this wonderful hotel, the location is perfect, the grounds magical, the menu was amazing, and breakfast the next morning was an added treat - the staff were always very accommodating, loved the library, and I would highly recommend this to anyone visiting York.

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Helpful?
Thank homer491
Helen H, Owner at Grays Court Hotel, responded to this review

Thank you so much for your review. I'm delighted that you enjoyed your stay and hope to see you again soon. Best wishes, Helen

Reviewed 29 October 2016 via mobile

We had our wedding ceremony and celebrations afterwards here. What a wonderful, magical day! No detail was overlooked and everything was perfect from start to finish. The food was fabulous, the staff friendly and welcoming, our bedroom (The Cumberland) stunning and very comfortable. Cannot recimnebd this beautiful place enough!

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Helpful?
Thank Tanny42
Helen H, Owner at Grays Court Hotel, responded to this review

Thank you so much! It's so important to us to offer a first-class service, and I'm delighted that we were able to deliver on your happiest of days. We'll see you next year for your anniversary! Best wishes, Helen

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Conference Facilities
Official Description (provided by the hotel)
Dating back to 1080, and nestled in the heart of the exclusive Minster Quarter, Grays Court is truly a hidden gem. Luxurious accommodation in a historic house your visit will be unforgetable. Quiet and secluded in almost an acre of grounds, we are a few short minutes from the bustle of the city centre. ... more   less 

Additional Information about Grays Court Hotel

Address: Chapter House St, York YO1 7JH, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: $378 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grays Court Hotel 5*
Number of rooms: 11
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Hotel Style:
#9 Luxury Hotel in York
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Questions & Answers

Here's what travellers have asked, with answers from Grays Court Hotel staff and other travellers.
3 questions
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London, United Kingdom
9 months ago

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Questions? Get answers from Grays Court Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were non residents”
jlowe115, 23 Apr 2017 | Read review
“The Edwards room was stunning but has two levels so if you have trouble climbing stairs to a bathroom please take that into consideration.”
Hindy1, 15 Apr 2017 | Read review
“the Somerset overlooks the Minster”
Conferencegirl50, 7 Apr 2017 | Read review
“If you prefer a shower, check first as some only have a bath”
ukbusinesslady, 9 Feb 2017 | Read review
“Choose a room with a bath ensuite, very relaxing.”
davidsX2605QW, 3 Feb 2017 | Read review
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*Disclaimer
Prices are for 1 room, 2 adults
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