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Clementine's Town House Hotel, BW Premier Collection

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4 - 5 Saint Peters Grove, York YO30 6AQ England
8 people are viewing this hotel
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US$93
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Free cancellation until 16/10/22
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US$92
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Free cancellation until 16/10/22
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US$83
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Free cancellation until 13/10/22
Hotels.comUS$92
TravelocityUS$92
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (147)
Room & Suite (209)
Dining (28)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
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Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Clementine's Town House Hotel, BW Premier Collection
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 52 hotels in York
Location
Cleanliness
Service
Value
Travellers' Choice
Located in a tranquil, residential street, Clementine's Town House Hotel offers free Wi-Fi, characterful rooms and is just a 10-minute walk from York Minster and the Theatre Royal. All 21 en-suite bedrooms have been individually decorated with antique furniture and feature both tea/coffee making facilities and an en-suite bathroom with complimentary toiletries. Guests can relax in the residents lounges or the private, walled garden to the rear of the property. Clementine's Town House Hotel is just a 10-minute stroll from the historic city centre and picturesque Shambles shopping area. York Railway Station can be reached in a 20-minute walk.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Board games / puzzles
Highchairs available
Taxi service
Baggage storage
Newspaper
Street parking
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
Sun umbrellas
First aid kit
Umbrella
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Room features
Housekeeping
Wardrobe / wardrobe
Bottled water
Iron
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Charming
Languages Spoken
English
173Reviews4Q+A20Room tips
Traveller rating
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Lucien.st wrote a review 4 Oct
5 contributions
Cozy hotel with friendly staff. The hotel offers a big range of different breakfast and the breakfast is very delicious. I realy enjoyed the free guided tour with David Haw. David Haw has incredible knowledge of York and I quickly got used to the yorkshire accent.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NinaW wrote a review 2 Oct
3 contributions
We have just spent the weekend in York we stayed 2 nights at The Clementine and would definitely return and will be recommending to friends and family. The room decor was sumptuous , vintage with a modern twist. Everything clean and working with a small garden just for the room!! Staff were friendly and helpful, we did not eat here but had drinks in the bar in the evening. Walk into York around 10 minutes.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Assistant Manager, Guest Services / Front Office at Clementine's Town House Hotel, BW Premier Collection
Responded 4 days ago
Hi Nina, Really grateful for you taking the time to review your stays at Clementine’s :) Regarding the decor - you choice of description is just perfect ! You summed us up to a tee ! Additionally, thanks for commenting on our team - we all love extending warm hospitality, so it’s really appreciated that we made your stay special. We shall look forward to welcoming you back soon, hopefully your family and friends too ! Kind Regards, Shirley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
June S wrote a review Sep 2022
Bridlington, United Kingdom48 contributions24 helpful votes
Stayed at clementines for one night only. Fab place to stay. Staff very efficient and friendly. Didn’t book for breakfast so can’t comment on that . Easy walk into York centre. Would definitely stay again .
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Assistant Manager, Guest Services / Front Office at Clementine's Town House Hotel, BW Premier Collection
Responded 6 days ago
Hi June ! Thank you both for the lovely review :) It was fab to have you stay at Clementine’s and we will very much look forward to welcoming you back … hopefully for the Christmas Markets ! All the best, Shirley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
640davidwl wrote a review Sep 2022
London, United Kingdom3 contributions3 helpful votes
This is a unique hotel with beautiful décor and well equipped bathrooms. We booked two double rooms with a preference to be close together - the second was in a separate building and very small. There was also a fault with the louvre blind in this room. Despite these issues, the staff went overboard to accommodate us and provided compensation in the form of free parking and breakfasts. Everything was spotlessly clean and overall, the hotel had a very welcoming feel.
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Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Assistant Manager, Guest Services / Front Office at Clementine's Town House Hotel, BW Premier Collection
Responded 1 week ago
Good Afternoon David, Thank you for taking the time to review your experience here at Clementine’s. We are thrilled to hear, that in essence, you had a fantastic stay with us. We do apologise that we couldn’t accommodate your request to having two rooms in close proximity. We always endeavour to have party-members/family close to each other. Due to us being at capacity that night and room layouts, it was just impossible to do so, on this occasion. With reference to the blind - so sorry. It would have been sorted immediately by our in-house Maintenance Manager, but I totally understand that due to how late it was at night when it happened, that you preferred for a female staff member (myself) to create a temporary fix for the room your Daughter was staying in. It’s great to hear how you appreciated our choices re compensation - our pleasure. We would love to welcome you both back, when you visit your Daughter at University here in York. Best Wishes, Shirley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hallamshire06 wrote a review Sep 2022
1 contribution
Hotel was a eclectic mix of decoration which makes a change from the more sterile looking decorated hotels. The bathrooms had the most update facilities that complimented the almost bohemian decorations. However, the most important aspect of the hotel are the staff who were very helpful at all times. Jac & the two young ladies from Italy were a breath of fresh air !
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Review collected in partnership with Best Western
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Assistant Manager, Guest Services / Front Office at Clementine's Town House Hotel, BW Premier Collection
Responded 1 week ago
Hi Hallamshire06, What a fab review !!! Many thanks :) Eclectic and Bohemian are words that definitely work for describing Clementine’s ! Moreover, you got it totally right when you said we are not ‘run of the mill’ or “sterile’ :) (Although our cleanliness levels are top-notch). Also couldn’t agree more … that the most important factor for a wonderful stay is outstanding service - all of which Jaks, Silvia and Gessica extend by the bucket load :) Please come see us again. All the best, Shirley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris White Shark wrote a review Sep 2022
Greater London, United Kingdom102 contributions71 helpful votes
+1
We chose this hotel based on reviews on another site, and we were not disappointed. Beautiful hotel in a quiet area within walking distance from historical York City centre. Fabulous room, superb service. We can warmly recommend this gem when visiting beautiful York.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Parking on a first come, first serve basis.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Assistant Manager, Guest Services / Front Office at Clementine's Town House Hotel, BW Premier Collection
Responded 1 week ago
Hi Chris ! Hope you’re well. Fabulous that you took the recommendations from our other lovely guests … they got it spot-on and delighted to hear that we met your expectations, also. I am real happy to hear that our service, rooms and location all were great for you :) We shall very much look forward to extending a warm welcome-back to you, hopefully very soon ! Thanks again, Shirley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ruthmwallace1964 wrote a review Sep 2022
1 contribution2 helpful votes
We received a lovely warm welcome and received an upgrade in which was unexpected!! The chalet style room was definitely a wow and we loved it but some people may not like it as it was separate from the main hotel. The breakfast was excellent especially as they cater well for celiacs. Definitely will stay there again, when we revisit York!!
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Review collected in partnership with Best Western
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Assistant Manager, Guest Services / Front Office at Clementine's Town House Hotel, BW Premier Collection
Responded 1 week ago
Hi Ruth, Thank you for taking the time to write us such a lovely review, much-appreciated. Our After Eight Suite is exquisitely-distinctive ! We do appreciate that it may not be for everyone’s taste, but the majority agree with your good self :) Fantastic that you enjoyed our scrumptious breakfast - we cater for all dietary-needs and like to hope that all guests leave thoroughly satisfied. Look forward to you returning soon. Kindest Regards, Shirley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
myshgsh1 wrote a review Sep 2022
Teesside106 contributions100 helpful votes
The hotel is clean, with fresh decor. Although part of Best Western group, very meagre welcome gift being on top tier ie no free drinks voucher. This led to us not spending time in their bar that evening and having more nightcaps there. Breakfast was picking the menu the night before, but you couldn’t help yourself to the continental stuff, as they just brought out what you ticked. The Queen room is really only for single use as bed shoved against the wall making it difficult for the person on that side of the bed. Toilet rolls also really thin. This is a great shame really, as they have a lovely boutique atmosphere, but penny pinch when they shouldn’t. They need to consider their 5ps of marketing….
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Avoid queen room unless single traveller.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Assistant Manager, Guest Services / Front Office at Clementine's Town House Hotel, BW Premier Collection
Responded 1 week ago
Good Afternoon myshgsh1, Thank you for taking the time to review us - all feedback at Clementine’s is gratefully-received. I’m appreciative that you have brought some points that disappointed you, to our attention. I hope that I can answer them, to your satisfaction. Yes, we are part of the Best Western Rewards scheme, albeit an entirely independently owned and operated hotel, which is part of an independent hotel group. As I’m sure you are aware, BW add their tiered- points to applicable bookings. The higher your tier, the more points you accrue. With reference to providing drinks vouchers, this would be entirely at a hotel’s discretion. From my own personal experience, very few do this, but I do appreciate some may choose to. Our independent group choose to reward our much-valued guests with luxury bathroom products, from independent stores, an array of sweet treats and most-importantly bespoke service - anything from booking restaurants, taxis, providing recommendations, arranging laundry facilities, along with many more offerings. With reference to a pre-ordering system for our breakfast service - this was something we introduced during the pandemic, having now decided that it’s something that we now prefer to remain with. Predominately, this is to drive our service-quality channels. Service is a matter that’s always at the forefront of our minds - to give the efficient, professional service, we feel this is the best format. Of course, we are always open to flexibility and should a guest wish to change their selection, then we will always endeavour to enable this. Additionally, we offer a comprehensive continental selection, which our guests are totally at liberty to make choices from every section. Regarding your guest accommodation - I’m really sorry to hear that your room did not meet your requirements, on this occasion. I do appreciate that our two Queen Rooms are ‘snug’ and yes you are correct that they are more suitable for the single traveller. However, from my understanding that was the room you booked and paid for. Furthermore, we clearly advertise examples of our room types on our website and also on third party sites, for full transparency on our room types. We offer a selection of rooms, from Small Queen Rooms right through to our Premium Suite. So we like to believe we tailor for all budgets and markets. You mention about the loo roll quality - unfortunately, due to global supply-chain issues, this is the only type we can get from our nominated supplier. We always use premium products, across the board, so I can assure you that as soon as this can be rectified, then it will be … You are indeed correct, we do have a stunning boutique hotel, I’m sincerely hoping you would be open to trying us again. Regarding the ‘5 P’s’ … couldn’t agree more, having marketing professionals within our hotel team, on site - I can give you my personal assurance that this is of prime relevance to us, as you can see from our review ratings. Hope to have you back with us in the near future. If you prefer, you are welcome to book through us directly on reception@clementinestownhouse.co.uk Best Wishes, Shirley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
livhollowell wrote a review Sep 2022
Atlanta, Georgia1 contribution
What an incredible stay! The entire team at Clementine's was so attentive, kind, and a true pleasure to work with. It's about a 1 minute walk to the center of York, and the facilities at the actual hotel are beautiful, and clean. We came for one night to celebrate our engagement and my birthday, and the team put a bottle of prosecco in our room which was SO thoughtful! I wish we had longer to stay, but we will definitely be back!
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Date of stay: September 2022
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Assistant Manager, Guest Services / Front Office at Clementine's Town House Hotel, BW Premier Collection
Responded 1 week ago
Hi Liv ! It’s so nice to receive your glowing review on Clementine’s !!! Thank you :) Appreciate you commenting on our fabulous team - it’s what it’s all about and it’s what we love to do. Hope your engagement went amazingly, sure the complimentary Prosecco helped ! We offer bespoke wedding packages here at Clementine’s too … (wink-wink) ! Hope to see you very soon, for a longer stay :) Kind Regards, Shirley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elaine C wrote a review Sep 2022
94 contributions101 helpful votes
My fiancé and I stayed overnight at this fabulous hotel. Location, decor and staff were all on point. There is a lovely garden to enjoy a drink we were lucky with the lovely weather. York is beautiful to visit , we will definitely be back! Thank you.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Assistant Manager, Guest Services / Front Office at Clementine's Town House Hotel, BW Premier Collection
Responded 2 weeks ago
Hi Elaine, Thanks for taking the time to write such lovely feedback for us. We are really happy that we you found that all our team, amenities and services were fabulous for you. We work to maximise the guest-experience, therefore really grateful that you felt this. Hope we get the opportunity to welcome you back very soon :) All the best, Shirley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$81 - US$161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marmadukes york, marmadukes hotel york
FORMERLY KNOWN AS
Marmadukes Town House Hotel
LOCATION
United KingdomEnglandYorkshireNorth YorkshireYork
NUMBER OF ROOMS
21
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Frequently Asked Questions about Clementine's Town House Hotel, BW Premier Collection
Which popular attractions are close to Clementine's Town House Hotel, BW Premier Collection?
Nearby attractions include National Railway Museum (0.8 km), York Minster (0.9 km), and Shambles (1.2 km).
What are some of the property amenities at Clementine's Town House Hotel, BW Premier Collection?
Some of the more popular amenities offered include free wifi, a lounge, and facilities for disabled guests.
What food & drink options are available at Clementine's Town House Hotel, BW Premier Collection?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Clementine's Town House Hotel, BW Premier Collection?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Clementine's Town House Hotel, BW Premier Collection?
Conveniently located restaurants include Wheldrakes, The Taylor Made Kitchen, and The Dark Horse Espresso Bar.
Are there any historical sites close to Clementine's Town House Hotel, BW Premier Collection?
Many travellers enjoy visiting York Cold War Bunker (2.0 km), Holy Trinity Church (1.0 km), and Merchant Adventurers' Hall (1.3 km).
Is Clementine's Town House Hotel, BW Premier Collection accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.