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Hotel Indigo York, an IHG Hotel

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88-96 Walmgate, York YO1 9TL England
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US$121
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US$118
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Traveller (1354)
360
Panoramas (43)
Room & Suite (318)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo York, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 52 hotels in York
Location
Cleanliness
Service
Value
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Meeting rooms
24-hour security
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Polish
2523Reviews97Q+A100Room tips
Traveller rating
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TWal1 wrote a review Today
Canberra, Australia2243 contributions830 helpful votes
We thoroughly enjoyed our visit to York and could have easily extended our stay. This hotel is centrally located to the main attractions with plenty of food and beverage options close by. The hotel offers a very good buffet breakfast. We walked to most places, which was interesting. The hotel was well presented with modern amenities and spacious rooms. The service was very helpful and friendly. York was particularly busy this weekend with the race meetings but this did not detract from our stay. The hotel is in a quiet section of town and we were not disturbed by revellers.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stephany T wrote a review Sep 2022
1 contribution
The hotel was great but Alfredo was so helpful!!! Great advice on places to go and things to do! Highly recommend the hotel and him! Great location and spots around to visit. Coffee place and pasta place next door were great!
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hotel indigoyork, Owner at Hotel Indigo York, an IHG Hotel
Responded 4 days ago
Dear 821stephanyt, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay. It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future. Kind regards, Amy C Front of House Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Denz1892 wrote a review Sep 2022
14 contributions7 helpful votes
Lovely hotel, really clean. All the staff had a high level of customer service. Mandy the Bar Manager is fantastic, was so helpful and accommodating - absolute credit to the hotel. Rooms were fab, lovely decor and the breakfast was a good standard. The hotel was full when we visited but it didn’t feel it when in the communal spaces. The location is a 10 min walk from the city but lots of restaurants and cafes in the vicinity so lots of choice.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hotel indigoyork, Owner at Hotel Indigo York, an IHG Hotel
Responded 1 week ago
Dear Denz1892 Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay. It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. I find your feedback highly motivating and will not miss sharing it with the rest of my team. Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future. Kind regards, Oana I. Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leah B wrote a review Sep 2022
1 contribution
Visited recently for a few drinks and was served by Keavy who was very friendly and provided excellent service. The hotel looked in good condition and in a great location. Would definitely recommend!!
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hotel indigoyork, Owner at Hotel Indigo York, an IHG Hotel
Responded 1 week ago
Dear W5944SRIleahb Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay. It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. I find your feedback highly motivating and will not miss sharing it with the rest of my team. Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future. Kind regards, Oana I. Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jack wrote a review Sep 2022
2 contributions
Went for a few drinks with my family, Keavy served us and was very attentive all evening, really appreciate her service!! The hotel is a lovely place to visit in York and definitely will be coming back!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hotel indigoyork, Owner at Hotel Indigo York, an IHG Hotel
Responded 1 week ago
Dear jackdZ1868DF Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay. It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. I find your feedback highly motivating and will not miss sharing it with the rest of my team. Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future. Kind regards, Oana I. Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MrsCOO wrote a review Sep 2022
San Francisco, California20 contributions23 helpful votes
I've stayed here twice now. My take-home message is that for the price, I'm not sure it's the best value for money in York if you're spending near the higher end. It's reliable but the service can be chilly or amateurish. It's likely a staff supply problem. Nobody was very rude, but the hotel staff seem more focused on computers, floors, windows, dealing with "things" rather than people. You won't have any experience of warmth or style here, despite the nicely appointed rooms. It's ok. Service: 3/5, physical facility: 4/5. Restaurant isn't one anymore. They opted for pizza-only last year, so your options on site are very limited. Nothing "bad" about this place, just not good enough for me to warrant a third visit. I feel for the money we should try something else next time.
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Date of stay: September 2022
Value
Service
Sleep Quality
Room Tip: Request rooms above the ground floor. Windows on GF level, when open, are very exposed to passers...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hotel indigoyork, Owner at Hotel Indigo York, an IHG Hotel
Responded 1 week ago
Dear Juliana C, Thank you for taking the time to complete our satisfaction survey and for choosing Hotel Indigo for your recent stay. I would like to apologise for the inconvenience you have encountered during your stay. Please rest assured that all your comments have been taken into consideration and reviewed to take necessary action and correct any shortcomings. I hope despite your experiences on this occasion that we have the opportunity to welcome you back to Hotel Indigo in the future. Kind regards, Amy C Front of House Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kieran H wrote a review Sep 2022
2 contributions3 helpful votes
I got a drinks here with friends and the young server called Alex had absolutely amazing service I came in not sure what to get and he suggested a drink and was really polite and helpful about it will definitely come again with this service 👍
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hotel indigoyork, Owner at Hotel Indigo York, an IHG Hotel
Responded 1 week ago
Dear kieranh406, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay. It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future. Kind regards, Amy C Front of House Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andy B wrote a review Sep 2022
7 contributions
Brilliantly located hotel in central York. Rooms immaculate with all mod coms. Parking rate fair compared with other hotels in York. Nice bar area with wide selection of gin cocktails and types. Keary who ran the bar service was great. Big thumbs up!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hotel indigoyork, Owner at Hotel Indigo York, an IHG Hotel
Responded 1 week ago
Dear bluelizarduk2021, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay. It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future. Kind regards, Amy C Front of House Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ronda and Alan's adventures Ronda P wrote a review Sep 2022
195 contributions81 helpful votes
+1
Booked the hotel due to its location near to the Barbican concert venue and even with Google maps it was not the easiest to find. As we had a reservation for lunch we did book an early check-in and after about 30 minutes our room was ready. We booked a premium room as it seemed slightly bigger than the standard rooms and had a nice brick wall and nice bed on photos. This was actually the only nice feature about the room. The room was quite small and not much room to get passed the end of the bed and the tv, this was also the same in the bathroom as were struggled for two people to get ready at the same time. On looking closely the room also had damage to the door and shower had rust along the bottom hence didn't use it...During the night we had to turn air con off due to the noise and overheard another couple in the lift mentioned the same issue. Breakfast was also one of the poorest offerings that we have experienced and definitely not worth the money. 1 sausage, 2 overcooked rashes of bacon, 1 egg, 1/2 tomato and a small pot of lukewarm baked beans. Not worth £20's... Last issue but possibly the main issue was on leaving breakfast we asked the receptionist would she mind ordering us a taxi to the railway station for about 30 minutes (she was not busy at this point), however when we returned to checkout she just said that she was unable to get an answer.......luckily we had about an hour for our train and decided to walk it 20 minutes walk across York but rather than wait around we walked. It seemed like she just wasn't literally interested in helping us at all. As we had stayed at the Grand Hotel the previous night and been greeted by a doorman in a top hat who opens doors and helps the luggage, this receptionist needs to go back to basics and learn some customer care skills. Both hotels were similar in price but the standard and service was world's apart. If going to a concert I would choose the Holiday Inn or the Novotel which would have cost about £100 less than the Indigo but if you don't mind the walk the Grand Hotel has style and class as soon as you walk through the door. I can't say that I all Indigo hotels are the same but I certainly wouldn't advertise this as a luxury hotel and the customer service was absolutely disgraceful.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Do not book this hotel, bad customer service and not worth the money...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hotel indigoyork, Owner at Hotel Indigo York, an IHG Hotel
Responded 1 week ago
Dear rondap420, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay. Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated. I am sorry to learn about the inconveniences you experienced during your stay with regards to breakfast and trying to book a taxi. Please accept my sincere apologies and rest assured I will share your feedback with the management team so that the necessary measures can be taken in order to avoid these situations from reoccurring. I hope that despite this unpleasant experience, we will have the opportunity of welcoming you back at our hotel. Kind regards, Amy C Front of House Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CarolingLibrarian wrote a review Sep 2022
Chicago, Illinois90 contributions80 helpful votes
Lovely renovated hotel! Pretty rooms and bathrooms. Very clean—great maids. The hotel included some sweet treats for guests in the rooms. Also appreciated the mini fridge and safe. Excellent air conditioning on hot summer nights. Very friendly and helpful staff. Special thank you especially to Oana (and thanks to the other front desk staff I wish I could also) name) who took such good care of us during our 5 night stay. Who also took the time to make sure we knew where we were going and could get back again each day. Loved the restaurant! Marvelous hot and cold breakfast choices—wonderful spread with outstanding, cheery service and a manager who took really good care of everyone. There are also some nice places to eat right on that street, and there is a grocery nearby. The city bus and hop on/hop off buses stop very close to the hotel. Great stay and we look forward to returning!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hotel indigoyork, Owner at Hotel Indigo York, an IHG Hotel
Responded 1 week ago
Dear CarolingLibrarian, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay. It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future. Kind regards, Amy C Front of House Supervisor
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$116 - US$193 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandYorkshireNorth YorkshireYork
NUMBER OF ROOMS
103
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Frequently Asked Questions about Hotel Indigo York, an IHG Hotel
Which popular attractions are close to Hotel Indigo York, an IHG Hotel?
Nearby attractions include Mindlock Escape Rooms (0.5 km), The Shop That Must Not Be Named (0.5 km), and The York Army Museum (0.5 km).
What are some of the property amenities at Hotel Indigo York, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo York, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Indigo York, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Indigo York, an IHG Hotel?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Indigo York, an IHG Hotel?
Conveniently located restaurants include Cresci Pizzeria, Rise. Brunch, and Corner Grill House.
Are there opportunities to exercise at Hotel Indigo York, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hotel Indigo York, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Indigo York, an IHG Hotel?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Hotel Indigo York, an IHG Hotel?
Many travellers enjoy visiting York Cold War Bunker (2.8 km), Holy Trinity Church (0.6 km), and Merchant Adventurers' Hall (0.3 km).