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Hotel Indigo York, an IHG hotel

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88-96 Walmgate, York YO1 9TL England
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
HotelIndigo.com
US$127
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Free cancellation until 24/03/22
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US$119
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Free cancellation until 23/03/22
Etrip
US$105
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Expedia.comUS$127
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getaroom.comUS$143
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Traveller (1282)
360
Panoramas (43)
Room & Suite (148)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo York, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 51 hotels in York
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Indigo York is perfectly positioned in York on Walmgate, a buzzy foodie destination within the ancient city walls. This beautiful boutique hotel in York has 103 individually designed guest rooms and in its first year won the York Press People’s Award for its design. Supremely comfortable beds are matched by stylish use of local fabrics and all the furniture was designed and crafted in Yorkshire. If you are intrigued by the lampshades in some of the rooms, they are details from a 19th century census of the neighbourhood. Our friendly staff at our boutique hotel in York are the experts on what to do and where to go in York so please tap into their local knowledge. Our York hotel is well positioned and it is just a short stroll to the key attractions. Do our room numbers look familiar in design? We had them specially commissioned and they were hand carved in the style of the world-famous York Minster.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Meeting rooms
24-hour security
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Special diet menus
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Boutique
Languages Spoken
English, Polish
2414Reviews93Q+A100Room tips
Traveller rating
  • 1,571
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  • 156
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Time of year
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Popular mentions
Softdoggybaby wrote a review 15 Jan
Nottinghamshire, United Kingdom23 contributions31 helpful votes
First stay at Indigo York (use the Liverpool one regularly). It’s a good central hotel and the rooms were of a good standard (I had the basic with king size) hotel was generally quiet at night with no road noise. Staff were very good form the reception to the bar staff who were friendly and went out of their way to be welcoming. Parking is an issue in York and though the hotel has their own 2 mins away I read this can get full so I used the public one on Peel Street/George Street which had spaces and looked secure. Overall good stay for the price.
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: Park at the Peel Street car park check in at 3 was a bit busy
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Serena W wrote a review 15 Jan
2 contributions
Can only imagine they’re paying individuals for 10 star rating. Absolutely nothing about the hotel was luxury. Absolutely overpriced. Dark dreary room furniture looked like it was from the car boot sale and someone up cycled It, with ridiculous multicoloured cheap doorknobs. Barely any room to walk around the bed. Pillows were horribly lumpy. The bathroom was absolutely tiny, you would have to make sure you close the door in order to sit on the toilet. The rug on the floor covered in dirt and stains. Also need to make it clear having a very limited amount of parking, was misleading as you would be very unlikely to get one. And you’d have to walk a good 10 minutes to find parking not very practical when you have luggage. Hardly a restaurant on site only selling pizzas! And finally didn’t appreciate the staff working on reception wishing us good luck looking for parking space.
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Date of stay: December 2021Trip type: Travelled as a couple
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Response from hotel indigoyork, Owner at Hotel Indigo York, an IHG hotel
Responded yesterday
Dear serenaw354, Thank you for choosing Hotel Indigo for your stay in York and for taking the time to provide us with feedback. First and foremost, I would like to thank you for your comments regarding your experience in our hotel and our guest room appearance. Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated. I was truly sorry to read that you were not happy with our guest room interior design and furnishing. Please rest assured that we have taken your comments on board and will be used for future development plans. I will undoubtedly forward your comments regarding the cleanliness of the room to our Housekeeping Manager in order to correct any shortcomings and prevent the situation highlighted by you from reoccurring. Also, I would like to mention that with regards to our parking, it is clearly stated that we have an off site parking with limited spaces and we provide parking permits on the basis of First came, First served. In case our car park is at full capacity we are more then happy and prepared to offer directions and information about other public car parks nearby. I hope to have the opportunity to welcome you back to Hotel Indigo in the near future, and to reinstall your faith in our hotel. Please do not hesitate to contact me directly if I can be of any further assistance. Best regards, Oana Ion Front Of House Manager Hotel Indigo York and No.88 Walmgate T 01904 231 333 W hotelindigo.com/York E oana.rebeca@inyoryk.co.uk
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David T wrote a review 13 Jan
Wakefield, United Kingdom13 contributions
Back again for another stay at Hotel Indigo York. The thing I love the best is nothing changes….. Constantly a high level of service and a welcoming feeling. From my many trips to this hotel I can safely say they don’t have an ‘off day’. We know what to expect so we don’t look any further when planning a trip to York. Thank you all, see you soon!!!
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Date of stay: January 2022Trip type: Travelled with family
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Response from hotel indigoyork, Owner at Hotel Indigo York, an IHG hotel
Responded 3 days ago
Dear dit1979, Thank you for taking the time to complete our satisfaction survey and for choosing Hotel Indigo for your recent stay. It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. I find your feedback highly motivating and will not miss sharing it with the rest of my team. Thank you once for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future. Kind regards, Oana Ion Front of House Manager
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Richard H wrote a review 12 Jan
Castle Hill, Australia127 contributions79 helpful votes
Chose this Hotel as shows as Parking as one of the benefits. When booked I received an email advising parking was very limited but staff would assist in finding a public park. I responded stating that I would be arriving on a very expensive Motorcycle, that I was a frequent guest of IHG and York Police (who are the reason I am travelling to York) had advised me to book a Hotel with Parking. I requested help. Hotel responded with links to two council carparks where I would have to pre-book and pay the same rate as a car for parking. Useless help from this Hotel and not what I would expect from an IHG Hotel. I am used to the outstanding service from IHG in Asia, not going near them again in Europe !
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Date of stay: January 2022
Value
Rooms
Service
Room Tip: Stay elsewhere if you want service
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Response from hotel indigoyork, Owner at Hotel Indigo York, an IHG hotel
Responded yesterday
Dear Richard, Thank you for your feedback, we respect the diverse needs of all of our guests and always do our best to try to accommodate these requests where possible. Unfortunately, on this occasion we could not provide the level of security that you required for your motorcycle ; our car parking facilities are off-site and are not regularly monitored, this was not deemed to be acceptable by us considering the advice you received from the police. We also do not provide any on-site parking facilities and therefore could not fulfill your alternative request. Our reception team tried to help by offering alternative parking information for nearby secure (indoor and monitored) parking provided by Q-Park, a reputable international parking garage operator. We are sorry to hear that this was not an acceptable resolution for you. I can see that you are regrettably no longer staying with us; we do hope that you managed to find a hotel with the correct parking facilities for your needs and that you go on to enjoy your stay in York. Kind regards, Front Office Team Hotel Indigo York, an IHG Hotel
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john c wrote a review 12 Jan
Andover, United Kingdom12 contributions
1st time in York, really pleased. Hotel staff are great. Comfy, clean rooms, the bar stocks good beer & wine….wow,,long walks back to the hotel for pizza, red wine…what else do you want???? No restaurant in the evening but plenty close to choose from. A trip is what you make it, be positive!! Any 1s here is someone trying it on..xx
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Date of stay: December 2021
Rooms
Location
Service
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Response from hotel indigoyork, Owner at Hotel Indigo York, an IHG hotel
Responded 4 days ago
Dear john c, Thank you for taking the time to complete our satisfaction survey and for choosing Hotel Indigo for your recent stay. It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. I find your feedback highly motivating and will not miss sharing it with the rest of my team. Thank you once for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future. Kind regards, Oana Ion Front of House Manager
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PRICE RANGE
US$114 - US$250 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandYorkshireNorth YorkshireYork
NUMBER OF ROOMS
103
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Frequently Asked Questions about Hotel Indigo York, an IHG hotel
Which popular attractions are close to Hotel Indigo York, an IHG hotel?
Nearby attractions include Mindlock Escape Rooms (0.5 km), The Shop That Must Not Be Named (0.5 km), and The York Army Museum (0.5 km).
What are some of the property amenities at Hotel Indigo York, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo York, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Indigo York, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Indigo York, an IHG hotel?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Indigo York, an IHG hotel?
Conveniently located restaurants include Pairings Wine Bar, Burgsy's, and Corner Grill House.
Are there opportunities to exercise at Hotel Indigo York, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hotel Indigo York, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Indigo York, an IHG hotel?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Hotel Indigo York, an IHG hotel?
Many travellers enjoy visiting York Cold War Bunker (2.8 km), Holy Trinity Church (0.6 km), and Merchant Adventurers' Hall (0.3 km).