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1 Rutland Street, Nottingham NG1 6FL England
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Traveller (393)
Room & Suite (67)
Dining (45)

About

#24 of 43 hotels in Nottingham
Location
Cleanliness
Service
Value
Located in a quiet area of Nottingham city centre adjacent to Nottingham Castle, the St James Hotel is just a 10 minute walk from Nottingham train station and within a short drive of the M1 making the hotel a perfect choice for business and leisure travellers.Guest facilities include complimentary WIFI and onsite parking. Additional parking is available in the adjacent NCP car park. We operate a non smoking hotel policy.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Conference facilities
Banquet room
Baggage storage
Newspaper
Secured parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Meeting rooms
Non-smoking hotel
Shared lounge / TV area
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Desk
Housekeeping
Room service
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Mid-range
Languages Spoken
English, French
1086Reviews16Q+A100Room tips
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46Cally46 wrote a review 16 Aug
Bushey, United Kingdom61 contributions14 helpful votes
Great Location only styed one night. but peaceful, clean and thank god for the fan its was boiling. Breakfast was fantastic plenty to choose from and all fresh and cooked well. Staff were friendly and helpful.
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Review collected in partnership with Best Western
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julian Saunders, General Manager at St James Hotel, BW Premier Collection
Responded 2 days ago
Dear 46Cally46 Thank you so much for your lovely feedback and we do hope to welcome you back very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Martin R wrote a review Jun 2021
Sutton in Ashfield, United Kingdom24 contributions7 helpful votes
Hotel's Favourite
We stayed for our wedding anniversary even though we are fairly local, great reception, very helpful lady there. We did have to change rooms due to the shower being loose and no maintenance on a weekend. But no issue with that. Breakfast was great and the morning waitress Zusanna was very accommodating despite us being at least an hour early to the booked time. In fact she was genuinely pleased when the chef agreed to cook early for us. Breakfast was tasty, presented well and again Zusanna very attentive. The coffee was hot and fresh too! All good - booked the penthouse for next year!
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julian Saunders, General Manager at St James Hotel, BW Premier Collection
Responded 10 Aug 2021
Dear 346MartinR So pleased Zusanna looked after you so well and the chef is always happy to accommodate any change in service time or order, that's what makes St James hotel unique. Delighted that you have booked the Penthouse for next year, please contact reservations for our best deal. Kind regards Julian Saunders General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hannah Burke wrote a review 16 Aug
Tamworth, United Kingdom8 contributions3 helpful votes
Went as part of a hen do package, we had 6 rooms with 2 to a room ov various floors... our main hen had to change room on the second night due too a issue in their room but it never dampened their experience I've never been to a fancier hotel it was beautiful, and you can tell the staff are dedicated to their job every staff member I encountered was super polite and nothing was too much for them, there was one staff member that stood out for me but sadly I didn't get her name (she was a beautiful person with long black hair) we first encountered her when she was in the lift with us she had just finished her first half of her shift and was about to go for a rest before continuing her shift, I loved her dedication to her job, on the final day of us saying I asked how she was and she said she was OK and she asked how we where, I know it's quick interations but it was lovely to speak to her, she is a true credit to your hotel. Even though the room was hot due to the weather it was lovely the beds are super comfortable and the room was spotless, I left a note upon leaving to show my appreciation I hope that it was seen. Thanks again Hannah and Angela
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julian Saunders, General Manager at St James Hotel, BW Premier Collection
Responded 2 days ago
Dear HSB_96 Thank you so much for your lovely feedback which I have already shared with the team, they were delighted that you had such a lovely stay making your hen party's experience extra special. We do hope we can welcome you back to celebrate again in the near future, please contact the hotel directly for our best available rates.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KEITH H wrote a review 10 Aug
St. Albans, United Kingdom49 contributions10 helpful votes
Was given this trip as a gift, difficult to find due to sat nav and roadworks problems beware!! Friendly greeting at welcome. Room was right around the bed but opens into a spacious end of bed area. Slightly wacky decor unless you like purple and black. Tea and coffee supplied as well as water in the room. Breakfast is self service with plenty of choice, although the bacon and scramble egg does get a bit dry if out too long. Nice bar area although never that busy so lack some atmosphere. Overall good stay in great central area for castle bars and restaurants.
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Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julian Saunders, General Manager at St James Hotel, BW Premier Collection
Responded 1 week ago
Dear Keith H Thank you for your most valued feedback, which has been shared with the team for their review and positive action. We do hope to be able to welcome you back to St James Hotel in the near future, please book directly for our best available rates.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
James A wrote a review 1 Aug
44 contributions41 helpful votes
A little disappointed, I booked a double room through work. However when I arrived this was a room for room literally for one person or a child. The room is very small with limited space for luggage and to work. The desk was more of a side board and the wardrobe was a small man made cupboard. Some of the rooms online looked lovely so I was disappointed when I arrived. The rooms was clean but very dated, the bed I found comfortable, however the room had no aircon so I had to keep the window open and my room faced the multi story car park so I was woken at 530 am by cars arriving and the beeping of the barrier. The breakfast was nice, tasted fresh however I was the first one down with me being woken so early. It wasn’t the cheapest, I would much prefer to have stayed at the premier inn due to the size of the room and the fact I couldn’t work from here. There is advertisement of a gym also I could not find this in the hotel. Probably not suitable for people working away.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julian Saunders, General Manager at St James Hotel, BW Premier Collection
Responded 2 weeks ago
DearjamesaD6756XA I'm really sorry that your experience didn't meet your expectations and please accept my apologies and contact me directly or via my front of house team so that we can ensure your have the correct room to suit your needs.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WhiteOrchid01 wrote a review Jul 2022
Chester, United Kingdom74 contributions27 helpful votes
Beautiful room with comfortable bed. The upholstery on the sofa was a bit grubby but otherwise fine. Jacuzzi bath was really relaxing. Staff booked car for me and restaurant staff were kind and friendly and brought my meals to the room as my mobility is poor.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julian Saunders, General Manager at St James Hotel, BW Premier Collection
Responded 2 weeks ago
Dear WhiteOrchid01 Thank you for your feedback and I'm pleased that the team looked after you during your stay and we do look forward to welcoming you back very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Saeeda A wrote a review Jul 2022
8 contributions
It was a smaller great western hotel in a great location near the castle. The hotel had been renovated but it lacked a human touch and friendliness. The investment was on the building not the people. They employed lots of local staff and young people. I believe there is greater need to invest in staff training and be more customer focused. The breakfast was cooked and continental but the cheeses were next to ham so not suitable for vegetarian, halal or vegan. There is extra charge for drinks like flat white and cappuccinos but the staff brought the wrong drink. At one time, there was 3/4 staff in restaurant and no one but 1 asked any table if they needed anything. It was a very different experience to the one I had in another hotel where it was so welcoming
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julian Saunders, General Manager at St James Hotel, BW Premier Collection
Responded 2 weeks ago
Dear 488saeedaa Thank you for your feedback and your points have been noted, I'm sorry that you felt the team weren't focussed which is unusual but I have taken this on board and spoken with my team to discuss at our weekly meeting. I do hope we can welcome you back when I'm sure you will have a memorable stay for all the right reasons.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew A wrote a review Jul 2022
3 contributions
Clean rooms and fantastic service especially from Jade behind the bar who went the extra mile! Food was a little bit delayed but this was made with extra fries for the table. Would recommend for any visit.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Julian Saunders, General Manager at St James Hotel, BW Premier Collection
Responded 3 weeks ago
Dear andrewaW657CJ Thank you for your lovely feedback which I have shared with the team, Jade was delighted with your comments and I'm pleased that we reacted accordingly to your slight delay on your food. Thank you of course for your recommendation and please do contact us directly should you wish to book again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jaime Hipwell wrote a review Jul 2022
2 contributions1 helpful vote
Second time we've stayed here. Overall stay was Very good. Few minor issues like no kids options on the menu in the restaurant and the shower hose wouldn't stretch enough for me to get under it. Cracking location for Nottingham Castle and all other attractions in Nottingham Town centre.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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cranhamrebecca wrote a review Jul 2022
Nottingham, United Kingdom320 contributions40 helpful votes
Did not believe or want to n ow about either my experience or complaint - denying that it could even be possible. I would have explained and been fair if given a platform to do so. Unacceptable given the price and standard compared to other city centre options
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$75 - US$134 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rutland square nottingham, hotel rutland square
FORMERLY KNOWN AS
Rutland Square Hotel
LOCATION
United KingdomEnglandNottinghamshireNottingham
NUMBER OF ROOMS
87
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Frequently Asked Questions about St James Hotel, BW Premier Collection
Which popular attractions are close to St James Hotel, BW Premier Collection?
Nearby attractions include Escapologic Nottingham (0.3 km), Ali Baba Cabs (0.2 km), and Cryptology Nottingham (0.3 km).
What are some of the property amenities at St James Hotel, BW Premier Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at St James Hotel, BW Premier Collection?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at St James Hotel, BW Premier Collection?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at St James Hotel, BW Premier Collection?
Yes, paid private parking nearby and secured parking are available to guests.
What are some restaurants close to St James Hotel, BW Premier Collection?
Conveniently located restaurants include The Maharaja's Retreat, The Cumin Restaurant, and The Castle Pub.
Is St James Hotel, BW Premier Collection located near the city centre?
Yes, it is 0.4 km away from the centre of Nottingham.
Are any cleaning services offered at St James Hotel, BW Premier Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does St James Hotel, BW Premier Collection offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at St James Hotel, BW Premier Collection?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to St James Hotel, BW Premier Collection?
Many travellers enjoy visiting Green's Windmill (1.6 km), Ye Olde Trip to Jerusalem (0.3 km), and Wollaton Hall and Park (3.8 km).