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Macdonald Randolph Hotel

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Traveller (654)
Room & Suite (374)
Dining (77)
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Overview
  • Excellent41%
  • Very good27%
  • Average18%
  • Poor9%
  • Terrible5%
Travellers talk about
“morse bar”(479 reviews)
“ashmolean museum”(191 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
5 Star Hotel
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,470)
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All reviewsmorse barashmolean museummolton brown toiletriesconcierge teamdrawing roomafternoon teainspector morseturn down serviceexecutive roombeautiful buildingspecial occasionbreakfast servicerestaurant staffcentral locationcar parkingcooked breakfastold building
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11 - 15 of 3,347 reviews
Reviewed 1 week ago

Excellent central location of the hotel. Large, air conditioned, well furnished and well maintained room. However, our experience was substantially diminished by predominantly staff related issues. At least one member of the front line reception staff appeared to have a limited breadth of knowledge appropriate...More

Thank Annette L
Response from Manager_Randolph, General Manager at Macdonald Randolph HotelResponded 1 week ago

Many thanks for your review. The team and I would welcome the opportunity to learn more about your experience. Kindly Email me with further feedback and details. gm.randolph@macdonald-hotels.co.uk so that I may investigate and action your concerns. Kind regards Simon Drake General Manager

Reviewed 1 week ago via mobile

Stayed here for a couple of nights and was not good. Room was dated and needs refurbishing. Staff and service at breakfast was poor, need training and to speed up. Overall expensive for what they claim to be, could be good if some money was...More

Thank Leeds99
Response from Manager_Randolph, Guest Relations Manager at Macdonald Randolph HotelResponded 1 week ago

Dear Leeds99, Thank you for reaching out to us with your feedback regarding your recent stay at the Randolph.I am sorry you experienced shortfalls and were unhappy with your stay. Please do reach out to me personally on guestrelations.randolph@macdonald-hotels.co.uk should you wish to discuss your...More

Reviewed 1 week ago

Service was great, on arrival I needed a ramp to access the hotel, this arrived promptly the luggage was taken and delivered to our room. All staff helpful, nothing too much trouble. We were made to feel special. Loved it. Lovely food. We love oxford...More

Thank DorchesterMurphy
Response from Manager_Randolph, Guest Relations Manager at Macdonald Randolph HotelResponded 1 week ago

Dear DorchesterMurphy, The team and I are so pleased that you had such a wonderful time when you recently stayed with us at the Randolph. I am particularly pleased that you found the team to be helpful and willing to go the extra mile for...More

Reviewed 2 weeks ago via mobile

It was raining when we arrived, the lady at the door came back out to my car with me, unloaded my heavy luggage and took it inside. Once inside she said she would have some,park the car for me, that was so helpful, since there...More

Thank crhallis
Response from Manager_Randolph, Guest Relations Manager at Macdonald Randolph HotelResponded 1 week ago

Dear crhallis, The team and I are delighted that you had such a wonderful time when you recently stayed with us at the Randolph. Please do come back and see us again soon to enjoy another blissful 5* night away. Warm Regards, Amy

Reviewed 2 weeks ago via mobile

A bit pricey and they don’t live up to 5 star standards. 4 at best. Room service entered even though I had “Privacy” on door. Bathroom door only partially opened. Poor ventilation. I was most irritated when I came back to the room my pillows...More

2  Thank Jonmun
Response from Manager_Randolph, Guest Relations Manager at Macdonald Randolph HotelResponded 1 week ago

Dear Jonmun, I am so sorry that you were disappointed with your recent stay with us at the Randolph. I have passed your feedback onto the relevant Head's Of Department who will implement training and coaching where needed to their respective teams. We appreciate all...More

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$213 - US$604 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Oxford
#7 Romantic Hotel in Oxford
#11 Business Hotel in Oxford
#14 Luxury Hotel in Oxford
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$213 - US$604 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Oxford
#7 Romantic Hotel in Oxford
#11 Business Hotel in Oxford
#14 Luxury Hotel in Oxford
Room types
Suites, Non-Smoking Rooms
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Traveller (654)
Room & Suite (374)
Dining (77)
Amenities (63)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Philippa C
16 May 2018|
Answer
Response from Manager_Randolph | Property representative |
Hello Yes we do offer car parking and would happily do that for you at a discounted rate. Do contact our Head Concierge to book. Thanks
2
Votes
nehakapoor87
21 April 2018|
Answer
Response from Manager_Randolph | Property representative |
Thank you for your question. Yes all of our rooms have a hair dryer in the wardrobe. Many thanks
0
Votes
dog98
30 March 2018|
Answer
Response from Manager_Randolph | Property representative |
Hello Thank you for your question. Our ballroom is undergoing redecoration until May 4th. This will not effect our guest areas in any way. Many thanks Simon
0
Votes
Room Tips
"Room 401 has very nice views of the city"
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"Don't get one to the front!"
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"I'm sure all the rooms are good, we were in the front, the traffic wasn't a issue."
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"The rooms at the back of the hotel are quiet."
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