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Quality Hotel Reading

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256 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Farnborough, United Kingdom
Reviewed 22 June 2015

I have just stayed at the Quality Hotel Reading (2oth June) and have had a very bad room that had a bathroom with cracked tiles, long term urinal staining and actual dirt under rim. receptionist assured me it had been cleaned even when I showed her the tissue from where I had wiped it around the urinal rim. It seemed...

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Helpful?
1Thank 635ron
Kayum A, General Manager at Quality Hotel Reading, responded to this review

Thanks for your feedback and i am sorry to know that you were not happy with your stay. I assure you that we take each of your comments seriously and my Maintenance and Housekeeping team is dealing with the issues. I hope you will give us another chance and we look forward to see you again soon. Kind Regards Kayum...

Shrewsbury, England, United Kingdom
Reviewed 11 June 2015

I stayed here for one night as it was nearest to the office I had to visit. I must say I approached with trepidation after reading the reviews but I think I must have stayed in a different Quality Hotel to the one described in the reviews. The reception was clean and bright and the receptionist very friendly and helpful....

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Helpful?
1Thank Debi D
Kayum A, General Manager at Quality Hotel Reading, responded to this review

Thanks for your review and i am glad you had a pleasant stay with us. Look forward to welcome you again soon. Kind regards Kayum Ansary

Reviewed 11 June 2015 via mobile

Couldnt park my car until after 18:00 hours because there only car park was an ncp car park which was extortionate. The main lobby was just done out to a reasonable quality but as you go upstairs the walls had been painted but the carpet was heavily stained. When I got to my room the temperature was unbearable. This was...

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Helpful?
1Thank Benladen
Kayum A, General Manager at Quality Hotel Reading, responded to this review

I am sorry for the inconvenience caused to you. We do have a small car park but if that is full we have arrangement with NCP car park where you get 50% discount with hotel voucher. Most of the rooms are renovated and regarding the noise I will investigate and will be happy to respond to you directly if you...

Highworth, United Kingdom
Reviewed 10 June 2015

We have just returned from a weekend coach break staying at the Quality Hotel Reading. The hotel was clean and tidy, the staff very pleasant and helpful but!!! the room at the front was so hot (no fan or air conditioning), we had to open the windows and the buses and taxis were going past around the corner most of...

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Helpful?
Thank g15ele2015
Kayum A, General Manager at Quality Hotel Reading, responded to this review

I am sorry for the inconvenience caused during your stay. Hotel surrounding is generally quiet and we do not have an issue with noise. Though sometimes we can have noisy pedestrians. I am sorry once again and i am sure this on off situation will not deter from using us again. Look forward to welcome you soon. Kind Regards Kayum...

Hook, United Kingdom
Reviewed 21 May 2015

Good location. Good starter. Roast beef main course very average and some said could be warmer. Standard brought in cheesecake. Apart from first course the service was slow . Seemed to be too few staff. Had to wait ages for coffee brought in in cups on trays. What was wrong with coffee cups already on table and serving from container?...

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Helpful?
Thank John H
Kayum A, General Manager at Quality Hotel Reading, responded to this review

Thanks for your review and I am sorry to know that the service was slow. I assure you that we will review the cause and apply the necessary changes in our service procedure to ensure this does not happen again. Look forward to welcome you again soon. Kind regards Kayum Ansary

Dublin, Ireland
Reviewed 2 May 2015 via mobile

Despite a deceptive entrance, this is a little gem. Clean, nice staff, great bedrooms and, a brilliant Indian restaurant attached. The best Indian meal for me in a long time. It was hopping from 7 p.m. and that's always a good sign. As Arnie said "I'll be back".

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Helpful?
Thank Dermot C
Kayum A, General Manager at Quality Hotel Reading, responded to this review

Thank you very much for your review and i am glad you enjoyed your stay with us. Look forward to see you again.

Sheffield, United Kingdom
Reviewed 27 April 2015

I was in a rush to book a hotel for a weeks stay in Reading, and unfortunately I did not have time to read the reviews! Here are the facts about my stay - Room on 3rd floor - No lift and the stairs are awful. You could very easily trip and fall. It's like a rabbit run to get...

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Helpful?
Thank Jason L
Kayum A, General Manager at Quality Hotel Reading, responded to this review

I am really sorry to know that we did not meet your expectation. we have raised the issue of squeaky floor and water pressure with our maintenance team and they are working on the solution to the problem. Look forward to see you again.

Essex, United Kingdom
Reviewed 6 April 2015

The hotel was well located in the centre of town, the staff were friendly, the rooms were perfectly adequate and the breakfast was enjoyable, no problems so far. But my room was far too hot and after realising that the radiator controls didn't work I spoke to reception who told me that they they controlled the room temperatures centrally and...

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Helpful?
Thank john G
StuartReading, General Manager at Quality Hotel Reading, responded to this review

Thank you for posting your thoughts on here, we really do value your feedback and will look into the comments you have made. I hope to welcome you again to The Quality Hotel Reading in the near future. Kind Regards Stuart Hall General Manager

Okayama, Japan
Reviewed 21 March 2015

The rooms were clean and spacious with basic facilities, as were the bathrooms. Good central location in town and very friendly staff, willing to accommodate very late bookings at a good price. Others have complained about the location of the rooms and stairs, but we didnt find this to be a problem

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Helpful?
Thank mariam4172014
StuartReading, General Manager at Quality Hotel Reading, responded to this review

Thanks for the review, i am glad you had a good stay with us at The Quality Hotel Reading and we hope to see you the next time you need to stay in Reading. Kind Regards Stuart Hall General Manager

Reviewed 18 March 2015

Stayed there 8th/12th Mar, and was given a double room on the 1st floor. The room was spacious and well kept, I had a refurbished room which didn't smell of paint and was quite happy. The only things I would have liked was a few drawers, the room had places to store bags etc, but nowhere to put socks or...

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Helpful?
Thank Scott L
StuartReading, General Manager at Quality Hotel Reading, responded to this review

Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at The Quality Hotel in Reading. I look forward to welcoming you back in the near future. Kind Regards Stuart Hall General Manager

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Amenities

Highlights
  • Restaurant
  • Free Breakfast
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
Services
  • Free Breakfast
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Hotel situated in the quaint riverside district of Reading and right in the centre close to the Oracle Shopping centre and Rail Station ... more   less 

Additional Information about Quality Hotel Reading

Address: 4-8 Duke Street, Reading RG1 4RY, England
Region: United Kingdom > England > Berkshire > Reading
Price Range: $84 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Hotel Reading 3*
Number of rooms: 52
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Also Known As:
Royal County Reading
Hotel Royal County
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Questions & Answers

Here's what travellers have asked, with answers from Quality Hotel Reading staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“May not be a good hotel for young families as a lot of the rooms are on main roads in the centre of town so may be quite noisy.”
  • Double Room
 of 5 bubbles Darren60264, 21 Nov 2016 | Read review
“Pay extra for a quiet room”
 of 5 bubbles MikeWReading, 14 Nov 2016 | Read review
“Make sure to use the fan!”
 of 5 bubbles 669thomasw, 23 Sep 2016 | Read review
“Ask for a room with a bath tub and they'll provide”
 of 5 bubbles Jaswanth111, 23 Aug 2016 | Read review
“If disabled forget it even though we were told there was a lift !!!”
 of 5 bubbles sheilasP6903BH, 18 Jul 2016 | Read review
5 of 5
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