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Malmaison Reading

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854 Reviews from our TripAdvisor Community

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Showing 840: English reviews
southampton
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 January 2016

We upgraded to a superior double - don't bother. Not much difference at all to a standard room (I had to check with reception to make sure we had not been put in a standard double by mistake)! There are snacks and drinks spread out all around the room, 90% is chargeable but it is not clear which is and... More 

Helpful?
1 Thank Mr_traveel
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Mr_traveel, Firstly thank you for taking the time to write your review. I sincerely apologise that your experience at Malmaison Reading did not meet your expectations. We have checked the entire coffee machine facilities to make sure that they are all in working order, thank you for letting us know. I’m sorry that you didn’t find the decor and... More 

Herne Bay, England, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 January 2016

Lovely clean hotel, and in a great place. The room was spacious and comfortable beds. Breakfast was nice, good friendly staff , especially at the reception area. Bar area was quite busy. Easy check in and out. Would stay here again.

Helpful?
Thank Deborah H
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Deborah H, Thank you for taking the time to write your review and we are very pleased to hear how much you enjoyed your stay and the Mal experience! We look forward to welcoming you back to Malmaison Reading again soon. Kind regards, M Warabida More 

Brighton, United Kingdom
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 January 2016 via mobile

Having stayed a number of times in the sister chain,Hotel Du Vin I had high expectations from Malmaison. We took advantage of an excellent Sunday night rate to do our Christmas shopping at the nearby Oracle centre. However from the very outset we were disappointed. We had to park in a nearby NCP, which was a building site. Then walk... More 

Helpful?
2 Thank LordandLadyP
Marie W, General Manager at Malmaison Reading, responded to this review

Dear LordandLadyP, Firstly thank you for taking the time to write your review. I do apologise that your recent stay at our hotel failed to meet your expectations and that you received a disappointing service from my team. As much as there is little I can do with regards to the building work surrounding the car park, I have spoken... More 

London, United Kingdom
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 31 December 2015

Malmaison the sister chain of Hotel Du Vin is a boutique chain of hotels in the UK that I have not stayed at that many times (probably about 2-3 time but along time ago) and certainly not since they merged into the same group. Well I was, as I have been with Hotel du Vin not that impressed which is... More 

Helpful?
1 Thank OrangeThoughts
Marie W, General Manager at Malmaison Reading, responded to this review

Dear OrangeThoughts Firstly thank you for taking the time to write your review. I do apologise that your recent stay at our hotel failed to meet your expectations and that you received a disappointing resolution to your concerns from our team member. If these are anything that I or a member of my team can do to make up for... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 December 2015 via mobile

Second time staying here and absolutely love it. The rooms are comfortable and plush, with giant baths big enough for two. The food in the restaurant and from room service was delicious, with friendly and attentive service. The only criticism is the low level lighting, which makes applying make up quite tricky.

Helpful?
1 Thank Nicola J
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Nicola J Thank you for taking the time to write your review and we are very pleased to hear how much you enjoyed your stay and the Mal F&B experience! I’m sorry that you didn’t find the decor and finishes in the room to your taste and as I’m sure you experienced Mal is a dark and warm brand... More 

Kent, England, United Kingdom
Level Contributor
93 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 29 December 2015

I've stayed a Malmaison before and really like the quality of the hotel. The one in Reading was well priced considering the location and quality of the hotel, but the only problem was the lighting. It was so dark that it was actually painful, and I walked out at the end of the day looking like a mole. The staff... More 

Helpful?
Thank Jack V
Marie W, General Manager at Malmaison Reading, responded to this review

Dear JackV, Thank you for taking the time to write your complimentary review. I am very pleased to read that you enjoy your stay at Malmaison Reading. I have taken your comment on board with regards to the shower cleanliness and I have personally spoken to my housekeeping manager regarding this. Your feedback regarding the amount of lighting in certain... More 

Reading, United Kingdom
Level Contributor
3 reviews
Reviewed 24 December 2015

The bar, where we had a quick drink, and which I use a lot to meet colleagues or friends, is looking shabby. It needs a re-fit. Despite the floppy-flamed open gas fire it can be quite cold in there if the weather is cold outside. Bistro: I've eaten here many times and I'm sorry to say that the experience is... More 

Helpful?
Thank cjrmcw
Marie W, General Manager at Malmaison Reading, responded to this review

Dear cjrmcw, Thank you for taking the time to write your review. I’m very sorry to read that your recent experience at the hotel and in particular the Brasserie did not meet your expectation. I have taken all your comment on board and will make sure to share them with my team, it is very difficult to guarantee a quiet... More 

Leicester, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 December 2015

Booked Malmaison at personal expense rather than opting for the company funded alternative based on many previous great stays in other Malmaison hotels. Check-in - 15 minute wait (5.45 in the evening). Only one person on reception and a queue Room - lighting attrocious (Wife applying makeup by the light of a mobile phone) Bed - VERY COMFORTABLE but the... More 

Helpful?
Thank auntystellaplease
Marie W, General Manager at Malmaison Reading, responded to this review

Dear auntystellaplease, Thank you for taking the time to write your review. I’m very sorry to read that your recent experience at the hotel did not meet your expectation. I’m sorry that you didn’t find the decor and finishes in the suite to your taste and as I’m sure you experienced Mal is a dark and warm brand and this... More 

Dubai
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 18 December 2015 via mobile

Have stayed before, really appreciate the brand even if Jo still owes me a drink (lol); funky hotel, great staff, breakfast team are really great and contribute to a great start to the day!! Great location, parking close n works well. See you in Jan!!

Helpful?
Thank JustinDubai
Marie W, General Manager at Malmaison Reading, responded to this review

Dear JustinDubai, Firstly, thank you for taking the time to write your review. I am very pleased to read your ‘pros’ list from your stay, especially the friendliness of the staff. Thank you for these comments. Once again thank you for your feedback and we very much look forward to welcoming you back to the hotel again soon. Kind regards,... More 

Reading, United Kingdom
1 review
Reviewed 18 December 2015

We had a private room for a work Christmas party of 9 people. The food was excellent the best i have had at a Christmas function. The service and hospitality was second to none, will definetly book again next year.

Helpful?
Thank Lyn S
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Lyn S, Thank you for taking the time to write your review and we are very glad that you enjoyed your Christmas Party with us and I’m pleased that you enjoyed your private dining experience. We look forward to welcoming you back to Malmaison Reading again soon. Kind regards, M Warabida More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Malmaison
Malmaison
Cuisines: British, French, European
Malmaison Brasserie
Malmaison Brasserie
Cuisines: European, British
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The brief encounter, that fleeting glance from across the platform, a longing to be with the one you shouldn't...Meet me outside the station at this gloriously converted rail hotel. You shouldn't have this much fun so close to Heathrow, but you will at Mal. You shouldn't find a train set in your room, or a bath big enough for two, for that matter. ... more   less 

Additional Information about Malmaison Reading

Address: 18-20 Station Road, Reading RG1 1JX, England
Region: United Kingdom > England > Berkshire > Reading
Price Range: $147 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Reading 4*
Number of rooms: 75
Reservation Options:
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Also Known As:
Malmaison Reading Hotel Reading
Malmaison Hotel Reading
Reading Malmaison Hotel
Hotel Style:
#4 Luxury Hotel in Reading
#6 Business Hotel in Reading
#10 Romantic Hotel in Reading
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison Reading staff and other travellers.
7 questions
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Questions? Get answers from Malmaison Reading staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay in the Executive Suite, very noisy, no view!”
  • Lounge
  • Bathroom
 of 5 bubbles leea134, 15 Nov 2016 | Read review
“Not room 406 or any corner rooms.”
 of 5 bubbles val652, 11 Nov 2016 | Read review
“Higher Floor”
 of 5 bubbles christine186361, 26 Oct 2016 | Read review
“Ask for a room that faces the street.”
 of 5 bubbles O7360ZLbriang, 25 Oct 2016 | Read review
“don't book it”
 of 5 bubbles , 18 Oct 2016 | Read review
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