We use this hotel regularly and have seen the service decline, but this weekend was just awful. For the second time this year, we requested an accessible room on the fourth floor and, for the second time were told upon check-in that our reserved room had been let to someone else. The first time this happened earlier in the year, we were given a room (301) directly beneath our reserved one (401) which had apparently been given to a herd of insomniac wildebeest who ran about all night on the ridiculously noisy wooden floor. As our reserved room had been let this visit too, we decided to take a different room on the fourth floor to avoid a similarly sleepless night. This was a mistake, as the room we were given (418) was extremely cold, the air conditioning heating facility was not working and, to make things worse, the bathroom extractor fan was not working either, resulting in the room becoming very damp. Condensation on the windows was ponding on the windowsill and pouring off onto the single bed. Even the bathroom door had swollen so that it would not close. On top of all this, we were given just one hand towel and one bath towel, which were not changed and would not dry in the damp room, neither was the room serviced during our stay (Covid excuse again?) so even the bedding ended up smelling damp. All pretty poor show for £330 for a three night B&B stay! To make things worse, on the second night Saturday 27th Nov, we were awaken at 3.30am by a gaggle of extremely noisy guests arriving after a presumably heavy night out, followed by two unbearably long hours of an extremely bitter argument which they tried to drown out by putting the tv on full volume. Granted, this was hardly the hotel's fault, but there being no staff on reception does not help. We finally managed to report the room issues to a member of the restaurant staff, who promised to pass the comments on. It is a real shame that the Premier Inn Shrewsbury has gone downhill like this, as it has been pretty good in the past. For now, we will be looking for somewhere else to stay.…
We booked a 2 night stay at the beginning of October. There is parking behind the hotel which you pay for separately, and plenty of spaces. Hotel is nice and clean and our front facing room was quiet and we got a good sleep. Nice breakfast with helpful staff. The hotel is in walking distance of the town so a perfect location for the shops, restaurants, castle and the prison. Will stay again.
Had a great stay in the hotel near the river and railway station. Staff were kind and attentive and the rooms are plenty big enough and clean and tidy . Definitely go again to this hotel as the position is easy for all the shops and pubs train and bus station (next door)
I'm a very frequent visitor to Premier Inns across the country, for business and I'm usually very satisfied. Unfortunately, this hotel was a very poor experience, mainly because there was no ventilation in the bedroom. It smelt stale, like a changing room in a sports facility. The air conditioning was very noisy and kept me awake - so I had to switch it off. The windows were sealed so I couldn't let in any fresh air. The extractor fan in the bathroom didn't work so the steam from the shower went into the bedroom and coated my clothes (which were hanging on the wardrobe rail) in a 'dew' of moisture. The menu in the restaurant has changed and sadly the vegetarian Beyond Burger has been replaced with a poor alternative.
The Hotel was well situated in the Town, Most was typical PI - good value. However the evening meal left a lot to be desired, only about 20% of the menu was available, and what was, was served warm. Also the bottle of wine advertised with the meal deal was not available - I won’t consider a meal deal at this PI again!