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Francis Hotel Bath - MGallery by Sofitel

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#13 of 34 Hotels in Bath
Certificate of Excellence
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1 room 2 adults 0 children
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Francis Hotel Bath - MGallery by Sofitel
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2,006 Reviews from our TripAdvisor Community

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Showing 1,933: English reviews
Looe, United Kingdom
Reviewed today NEWvia mobile

Lovely hotel, comfortable, great location. The staff from the moment you enter are so friendly, helpful and courteous. We were warm at all times, the breakfast menu was extensive, catering for all tastes. Access to the Brasserie next door meant no going out in the rain or cold to eat. There was a smooth expansive lift for the less nimble....

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Helpful?
Thank Charlotte E
Kansas City, Missouri
Reviewed 2 days ago NEW

I wondered whether to pay the premium for this hotel vs. some of the other options in Bath, but I was not disappointed. My room (superior deluxe) was spacious and the bath luxurious. The location was fantastic - a five-minute walk to both the Crescent area and Roman Baths, and a stone's throw to several restaurants and pubs. But the...

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Helpful?
Thank Dhuds
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest What a delight to read your review following your stay with us; the Front Office Team are so pleased they made your stay an even more memorable one. Thank you much for sending in your feedback and we do hope to see you again if you re-visit Bath. Kind regards Mads Nielsen

London, United Kingdom
Reviewed 4 days ago NEW

The staff are hugely friendly and went out of their way to help us have a comfortable, enjoyable stay. From parking our car, fixing a faulty light, to giving us a map and ensuring we knew where we were going...oh yes, and suggesting the Bath gin as a night cap (great idea!). The hotel is quirky and the decor fascinating....

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Helpful?
Thank Sal353
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest Great to see you discovered Bath Gin! Thank you very much indeed for your review; it is appreciated by all the team and we look forward to welcoming you back to The Francis. Kind regards Mads Nielsen

Winchester, United Kingdom
Reviewed 6 days ago NEW

This is a great looking hotel, there has been a great deal of thought with the decor. From the moment we walked through the door the staff were friendly and helpful. The room was clean and tidy if not a little on the small side but it had everythng that we needed to make us comfortable. I cant comment on...

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Helpful?
Thank markd0wling
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest It is great to see you have had such an enjoyable stay at The Francis. I am delighted you found the staff to be friendly and helpful. We look forward to welcoming you back on your next trip to Bath. Kind regards Mads Nielsen

Kansas City, Missouri
Reviewed 6 days ago NEW

Beautifully appointed, excellent breakfast. Easy walking distance from the train, in a great neighborhood close to the Roman Bath, and the Bath Abbey, the Royal Crescent, and the Circus. Friendly and helpful staff.

Review collected in partnership with Sofitel.com
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Helpful?
Thank nancyeday
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest Thank you very much fo your positive feedback; it is appreciated by all. We do hope to see you on your next trp to Bath. Kind rgards Mads Nielsen

Kibworth Beauchamp, United Kingdom
Reviewed 1 week ago NEW

Spent a couple of nights here after Christmas. The hotel purports to be highly rated but there were some problems keeping the rooms warm in somewhat cooler weather. There was no heating in the bathroom and one of the taps dripped at the sink. The service in the bar was poor due to lack of staff (who were very apologetic)....

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Helpful?
Thank Kirkstead
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest Thank you for sending in your feedback following your stay. We do appreciate constructive feedback and please rest assured the concerns you have raised have certainly been taken on board as we strive to improve the service we provide to our guests. I do hope we will see you again at some time in the future. Kind regards...

East Sussex, United Kingdom
Reviewed 1 week ago

My wife and I stayed on 4th January and were met in the usual friendly and efficient manner by the staff at reception. The room was on the top floor and was good. The breakfast, however, was a shambles. We had to wait 10 minutes to be seated, despite there being four empty tables visible. When seated it then took...

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Helpful?
1Thank stuartfamily5
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest Thank you for your feedback. It is always extremely beneficial to welcome back our loyal guests although it was disappointing to see that breakfast was not up to standard on this occasion. We have taken you concerns on board and I am confident that our breakfast service will return to its normal high standard. Kind regards Mads Nielsen

Exmouth, United Kingdom
Reviewed 1 week ago

As an wheelchair user I wanted to say how helpful all the staff were at the Francis. Our room and bathroom were perfect for us. There was room for me to move around in the room and bathroom. Just one small thing the light in the bedroom was a little low and I need strong light. However it did not...

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Helpful?
Thank jeanndeavid
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest I am so pleased that we were able to make your stay with us a comfortable one. Thank you for sending in your feedback; it is appreciated by all the team and we look forward to your next visit. Kind regards Mads Nielsen

Wolverhampton, United Kingdom
Reviewed 1 week ago via mobile

Booked the hotel a couple of months ago for my girlfriend and myself. Check in ran very smoothly with the room being ready at midday, so this was a bonus! The room had some nice decor and had everything in it that you would need. Bath robes and slippers are a nice touch also. Only downside was that the carpet...

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Helpful?
Thank Choli_31
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Guest Thank you very much for taking the time to send in a review following your stay with us. I am delighted you have had such a good time with us and we hope to welcome you back at some time in the near future. Kind regards Mads Nielsen

Dubai, United Arab Emirates
Reviewed 1 week ago

It was advertised as a NYE special with a meal and entertainment. Firstly the restaurant is not part of the hotel but a seperate entity so no connection/obligations etc. The so called entertainment was a keyboard guy and a lady singer performing in a 'lobby/lounge' area in the hotel (I think?) but outside the restaurant and not connected or linked...

Review collected in partnership with Sofitel.com
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1Thank alan d

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 

Additional Information about Francis Hotel Bath - MGallery by Sofitel

Address: Queen Square, Bath BA1 2HH, England
Region: United Kingdom > England > Somerset > Bath
Price Range: $160 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Reservation Options:
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Also Known As:
Accor Francis Bath
Mercure Bath
Bath Francis Hotel
Francis Hotel Bath
Hotel Style:
#9 Luxury Hotel in Bath
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Questions & Answers

Here's what travellers have asked, with answers from Francis Hotel Bath - MGallery by Sofitel staff and other travellers.
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Questions? Get answers from Francis Hotel Bath - MGallery by Sofitel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior Deluxe room”
 of 5 bubbles Dhuds, 14 Jan 2017 | Read review
“Good for visiting the Roman Baths”
 of 5 bubbles markd0wling, 10 Jan 2017 | Read review
“I had a very comfortable disabled room which was at the back and it was very quite”
 of 5 bubbles jeanndeavid, 9 Jan 2017 | Read review
“At the back is quieter but no view ? , Front maybe better but not that quiet”
 of 5 bubbles TerryV310164, 29 Dec 2016 | Read review
“You might want to request a room that isn't on the front side of the hotel which faces the street. A bit noisier than we would have wanted”
 of 5 bubbles dejemahan, 24 Dec 2016 | Read review
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