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We are currently working in Stafford. We saw the Vine Hotel during the day, and the offer of 2 meals for £10.00. We thought this was an opportunity not to be missed. Three of us duly arrived for our well earned meal. We all decided...More
1 Thank Roland S
Response from Vine H, Manager at Vine HotelResponded 13 July 2017
Hi Ronald. Firstly, let me apologise that we didn't meet your expectations on your recent visit to our restaurant. I believe you came in early in the week, and a lot of people such as yourself had taken advantage of our fantastic 2 for £10...More
Poor for the second time
Ordered food which they get wrong and then 20 mins then advise the run out of one item. Select another to find family behind getting a full refund on their food. We wait 45 mins and ask to where our...More
1 Thank Darren R
Response from Vine H, Manager at Vine HotelResponded 10 July 2017
Hi Darren, firstly thanks for your comments we do appreciate all feedback. Firstly the manager wasn't awol she was at a meeting. Your correct we did refund three parties that day due to a sudden rush and the kitchen getting slightly backed up we are...More
We spent 3 nights at the Vine in Stafford while there for the Ironman 70.3. It was a great stay and we were very pleased with our choice. Our room was clean and the beds were very comfortable. The hotel staff was very accomodating and...More
Thank Richard P
Response from Vine H, Manager at Vine HotelResponded 26 June 2017
Hi Richard p. Were delighted you enjoyed your stay, thank you so much for your great comments the team will be delighted to read them. We hope to welcome you back soon.
The barmaid sprayed the screen in front of me, while I covered my beer with my hand I felt droplets across my face; instead of apologising she continued to spray around the screen saying not to worry she wouldn't get any in my beer!
1 Thank 724barney1950
Response from Vine H, Manager at Vine HotelResponded 5 June 2017
I am very sorry the vine did not meet your expectations. Regarding your complaint I have reviewed the night in question and spoken to the staff involved. We do not use screen cleaners behind the bar for that very reason. If some diluted surface spray...More
Stayed here over Easter.Lovely quaint hotel.Room was spotless as was the bathroom.Lovely comfortable bed with lovely crisp sheets.There were tea facilities in the room as well as a TV.Had a lovely cooked Breakfast every morning in the restaurant.Had a couple of nice dinners in it...More
Response from Vine H, General Manager at Vine HotelResponded 29 May 2017
Thank you for your kind comments! we do appreciate all feed back as this always helps improve our customer service and standards.