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Premier Inn Stoke/Trentham Gardens Hotel

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Premier Inn Stoke\/Trentham Gardens Hotel
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1,377 Reviews from our TripAdvisor Community

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Showing 1,370: English reviews
Cambs.
Reviewed 6 days ago NEW

Been coming here now for approx ten years to visit friends. The staff, room,cleanliness & food have always been of a good standard. Obviously the pricing varies depending on when you stay. Only ever managed to pick up a night @ £29.....!!!. But in general the prices have been reasonable. So any future visits to Stoke will always book here.

Review collected in partnership with premierinn.com
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Helpful?
Thank mikewXXXXX
Management response:

Hi mikewXXXXX thanks for taking the time out to review your stay here with us at Premier Inn. We appreciate all feedback received both positive and negative and are pleased to hear that your stay with us was a comfortable one and that our hotel continues to meet your expectations. We look forward to your next visit with us.

Birmingham, United Kingdom
Reviewed 1 week ago NEW

I was very disapointed to be given a room that was cold whenever I returned to it due to the heating only working when the key card was in the slot. Food was ok apart from raw pizza base. The olny good point was the excellent location and ample parking.

Review collected in partnership with premierinn.com
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Helpful?
Thank MYF56
WhitbreadHotels, Premier Inn Team at Premier Inn Stoke/Trentham Gardens Hotel, responded to this review

Hello Thanks for taking the time to share your review. I'm sorry to hear of your disappointment with your room due to the temperature and that your meal wasn't up to standard. The electricity and heating/air conditioning in rooms will only work when a key card is placed in the slot for energy efficiency, however I've passed your comments on...

La Zenia, Spain
Reviewed 1 week ago

Arrived around 12:00 to find room not available for 2 hours. Room keys did not work and during our 4 day stay constantly had to get keys reset. Went to breakfast on our first morning, greeted bybwarly by staff but then shown to a dirty table with food remnants on the floor. Asked to move table. Plane server had not...

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Helpful?
1Thank NEILPOOLE
Liverpool, United Kingdom
Reviewed 3 weeks ago

Everything was perfect room was very spacious bed lovely and comfortable, reception staff very helpful and efficient, Had meal in restaurant on the meal deal, good value for money and very tasty. Breakfast was very good plenty of choices either full or continental. Would recommend this Hotel.

Review collected in partnership with premierinn.com
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Helpful?
1Thank gretta704
Management response:

Hi gretta704, Thank you for your recent review about your stay here with us at Premier Inn. We endeavour to provide an excellent level of customer service and are delighted to hear that our staff were helpful and efficient on your visit. It remains our key objective to deliver a high level of service in both our hotels and our...

Avgorou, Cyprus
Reviewed 3 weeks ago

The food and accommodation are very good. The bedrooms are very practical and the beds are the most comfortable I have slept in for a budget hotel. We thoroughly enjoy the full breakfast and it is cooked well

Review collected in partnership with premierinn.com
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Helpful?
1Thank Karen C
Management response:

Hi Karen C, Thank you for taking the time to tell us about your recent stay. We value all feedback received and are pleased to hear that our beds were comfortable for your needs. We strive to provide a good night gurantee so are delighted that we provided this for your visit. Thank you for your comments about the restaurant...

Barnsley, United Kingdom
Reviewed 3 weeks ago

An absolute Delight with nothing too much trouble for the friendly staff. Spotless rooms, Really Comfortable beds Excellent showers, Although we did not have dinner in the hotel, The breakfast was outstanding.

Review collected in partnership with premierinn.com
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Helpful?
1Thank ray_mountain
Management response:

Hi ray_mountain, Many thanks for your review, we always welcome feedback but are especially pleased to hear that our hotel was an absolute delight. It really matters to us that our guests enjoy every aspect of their stay and its fantastic to hear that our staff were friendly and the rooms exceeded your expectations. Thanks for your comments regarding breakfast...

London, United Kingdom
Reviewed 3 weeks ago

Lovely room but poorest bathroom ever. This Premier Inn has got a cupboard size shower plastic enclosed cubicle and a toilet, the lot with a see-through glass door (which does not lock). So, going to the toilet is very public if you share a room... the sink is another stupid variation to save space as it is... in the room...

Review collected in partnership with premierinn.com
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Helpful?
Thank Barrie S
WhitbreadHotels, Premier Inn Team at Premier Inn Stoke/Trentham Gardens Hotel, responded to this review

Hi Barrie, Thanks for your review. We're pleased to hear that you liked your room, however it's a shame that you found the bathroom facilities quite unpleasant. At Premier Inn we want guests to enjoy their time in a comfortable environment and I apologise that you felt let down on this. We try our best to ensure that guests are...

Reviewed 3 weeks ago via mobile

The staff at this hotel are brilliant, they checked me in early with no bother. I stay in lots of hotels and premier Inn is fast getting to be as good as the double tree. My room and shower room were spotless, and the bed and pillows comfortable. The free WiFi was fine for me to work on. The lobby,...

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Helpful?
Thank qGonga
Dolgellau, United Kingdom
Reviewed 3 weeks ago

A night away to meet friends and go shopping round the village and garden centre. Hotel great, as always, friendly staff, clean and tidy. You know what you get with Premier Inn and this hotel won't disappoint.

Review collected in partnership with premierinn.com
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Helpful?
Thank BigBear_10
Management response:

Hi BigBear_10, Many thanks for taking the time to review your stay with us here at Premier Inn. It is great to hear that our hotel continues to provide you with great service as this is a very important objective for us. We are delighted that our location contributed to your positive stay and that you enjoyed going shopping around...

Southampton, United Kingdom
Reviewed 3 weeks ago

Lovely room overlooking the Trentham Gardens which are well worth a visit. Good selection of food for breakfast which caters for all tastes. Very comfortable bed Great value for money. All the staff friendly and helpful

Review collected in partnership with premierinn.com
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Helpful?
1Thank elizabethmbk

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
This 119 bedroom $10 million hotel is based within the 650 acre Trentham Estate. Family rooms, access rooms and double rooms are available for all business and leisure guests. All rooms are onsuite with Coffee and Tea making facilities, Hairdryers, Lcd Tv with freeview and air conditioning. Costa Coffe is available within the bar lounge and the Barest restaurant serves great value contemporary food. The Trentham Estate hosts a 60 outlet retail village, Italian Gardens, Garden centre,Monkey Forest, Church, and 650 acres of Woodland walks. Alton Towers , Wedgewood and Waterworld are great family attractions within close proximity to the hotel. ... more   less 

Additional Information about Premier Inn Stoke/Trentham Gardens Hotel

Address: Trentham Gardens Stone Road, Stoke-on-Trent ST4 8JG, England
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range: $87 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Stoke/Trentham Gardens Hotel 3*
Number of rooms: 238
Reservation Options:
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Also Known As:
Premier Inn Stoke (Trentham Gardens) Hotel Stoke-On-Trent
Premier Inn Trentham Gardens
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn Stoke/Trentham Gardens Hotel staff and other travellers.
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Questions? Get answers from Premier Inn Stoke/Trentham Gardens Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Eat at one of the other near by Restuarants.”
 of 5 bubbles NEILPOOLE, 13 Feb 2017 | Read review
“great new hotel - food wasn't the best hence why very good instead of excellent. ”
 of 5 bubbles EricPower212, 25 Jan 2017 | Read review
“ask for one overlooking the park”
 of 5 bubbles 518LizM, 5 Jan 2017 | Read review
“Don't have a room on the ground floor”
 of 5 bubbles Billbo293, 30 Dec 2016 | Read review
“Front facing rooms overlook the car park - rear facing rooms overlook the A34 dual carriageway.”
 of 5 bubbles Jilly2903, 19 Dec 2016 | Read review
5 of 5