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BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

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BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel
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1,339 Reviews from our TripAdvisor Community

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Showing 1,324: English reviews
Stafford
Reviewed 6 days ago NEW

We attended an event at this hotel with friends who were celebrating their silver wedding anniversary. The group stayed overnight courtesy of our friends. The hotel was nicely furnished and the room was clean and comfortable. My only complaint about the room was the shower leaked dreadfully and caused a huge puddle on the bathroom floor, despite using the shower...

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Helpful?
Thank julesA1
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

HiJulesA1 Many thanks for the review I'm sorry we didn't do better. The feedback you gave reception has not been passed on to me could you let me know which room you stayed in please and Ill get that shower sorted out. Re the team members if you let me know when you stayed and I will follow this up...

West Yorkshire
Reviewed 6 days ago NEWvia mobile

Basic but cosy rooms, shower over bath. We stayed in a twin. Beds very soft. Friendly helpful staff. Food in restaurant good and decently priced. Free parking and use of leisure facilities whilst staying there. Would definitely use again. Visited Biddulph gardens whilst in Stoke which was a gem of a place.

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Helpful?
Thank saratonk
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Saratonk Many thanks for the great review so pleased you enjoyed your stay with us. Biddulph gardens are lovely, comeback and have alook at Tretham next time See you soon Clare

lincoln, United Kingdom
Reviewed 1 week ago

I needed a night at a hotel for work, I always try to stay at a best western, due to excellent service and quick check-out. I had the breakfast which I like the fact that it is served from 6:30 it means I can still enjoy it before I have to leave for work.

Review collected in partnership with Best Western GB
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Helpful?
Thank 413liams
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Thanks a million for the 5 star review its great to receive such positive feedback. Do come back and visit us soon Clare

South East
Reviewed 1 week ago via mobile

I actually grew up in the area but live in London now. Have to stay in a hotel during festive period as we have all outgrown family home. The staff at BW can't do enough for you. They are calm, charming & helpful. The hotel has ample car parking. It's near all the local amenities. Shared areas and rooms are...

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Helpful?
Thank Jim1974
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Jim1974 Thanks a million for the 5 star review its great to receive such positive feedback and that all important recommendation. Look forward to welcoming you back Clare

Sheffield, United Kingdom
Reviewed 2 weeks ago via mobile

Attended a dinner and dance with 360 other people. Great food for a big function and the wine wasn't too pricey. The room was clean and more than adequate with a massive bed. The only downside was we were given a room key for a room with someone already in initially. Breakfast is a good buffet breakfast but it was...

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Helpful?
Thank Davetheblade11
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Davetheblade11 Thanks a million for the great review, I'm so pleased you enjoyed your stay with us. Good to read that you would deem us well worth a visit. Look forward to welcoming you back Clare

Matlock, England, United Kingdom
Reviewed 2 weeks ago

Attended a presentation dinner 04/02/2017. 150 people plus sat down for hot three course meal. Food lovely. The catering staff must be commended for getting that amount of food out in such a short space of time, presented in that way. The service staff cannot be faulted. No delay in courses whatsoever. No mean feat for such a large amount...

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Helpful?
Thank Samantha B
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Samantha B Thanks a million for the 5 star review its great to receive such positive comments. Do come back and visit us soon Clare

Reviewed 2 weeks ago via mobile

We tried for an hour to get room service, Repeatedly calling the number given from 12-01:15, with no answer. I also left the room to visit Both bar and reception to try and order, without finding any staff on duty at all.

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Helpful?
Thank Rob L
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Rob L Many thanks for the review I'm so sorry you had a problem with room service. Ordinarily room service is offered 24hrs a day I really cant understand why you were unable to place your order. So I can investigate further were you calling at 12am or 12pm, when did you stay, also did you make anyone aware...

Stoke-on-Trent, United Kingdom
Reviewed 3 weeks ago via mobile

Only spent one night as a Birthday treat from my husband,turned up and had no problem parking as there's plenty of space Went and checked in every one very polite and professional. We were given our room Key and directed to the lift,we got to our room to find it had not been cleaned. Went back to reception and were...

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Helpful?
Thank sharan p
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Sharon p Thanks a million for the 5 star review its great receiving such positive comments. Please do come back and visit us soon Clare

Bristol
Reviewed 3 weeks ago

Stayed here for one night on business with colleagues. Check in was straight-forward and friendly. Main lobby area is bright and large, and there is a water cooler with lemon/ limes which is a nice touch. I was in room 123 which was a little tired. I ended up with two singles and bunk beds! I didnt mind, as I...

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Helpful?
Thank The_Hatwoods
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi The_Hatwoods many thanks for your review its great to receive such positive feedback regarding your stay in general. sorry about the niggles we are looking at improving the look of the rooms in house. re breakfast I have discussed this with Chef who has assured me that he and the restaurant team will make sure that what ever time...

Cheltenham, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed here for a couple of weeks in December. Service was ok, rooms were nice and clean. My biggest issue was the fire alarm - it went off 3 times while staying there. Twice on the same day! Obviously it's good to know that they have working detectors but no one seemed to take the lead and decide whether we...

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Helpful?
Thank paul y
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Paul Many thanks for the great review, I'm glad that in the main you had a good stay with us. I agree its not pleasant at all standing outside at 6.30am in the morning - Ill investigate this with the team, breakfast too. Look forward to welcoming you back soon Clare

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Near BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 

Additional Information about BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

Address: Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England (Formerly BEST WESTERN PLUS Stoke on Trent Moat House)
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range: $101 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel 4*
Number of rooms: 147
Reservation Options:
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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