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Best Western Plus Stoke-On-Trent Moat House

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Traveller (198)
Room & Suite (69)
Dining (5)
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Overview
  • Excellent42%
  • Very good32%
  • Average16%
  • Poor6%
  • Terrible4%
Travellers talk about
“alton towers”(206 reviews)
“bunk beds”(50 reviews)
“swimming pool”(62 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,598)
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1,577 results
Traveller rating
643
512
254
95
73
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LanguageEnglish
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643
512
254
95
73
Show reviews that mention
All reviewsalton towersbunk bedsswimming poolretail parklovely hotelwater worldfamily roomexecutive roomchristmas partylarge hotelsteam roomleisure facilitiesleisure clubtoby carveryfestival parkreception staffbreakfast was excellent
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1 - 5 of 1,577 reviews
Reviewed 6 days ago

Stayed at this hotel numerous times now through work, the hotel is a nice hotel with nice staff, the room are clean and the beds are comfortable, the bar area is nice and relaxing although a little pricey, it is situated next to a shopping...More

Thank Paulslater2
Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 4 days ago

Hi Paulslater2 Thanks a million for the great review so pleased you had a great stay with us. Hopefully we'll see you soon Clare

Reviewed 1 week ago

Stayed at Best Western moat house as we were guest at wedding nearby. the hotel is great the rooms very clean and comfortable and our meals excellent only problem was at restaurant when we waited nearly 40 mins on drinks coming at start of meal...More

Review collected in partnership with Best Western
Thank higglypiggly
Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 1 week ago

Hi higglypiggly thanks a million for the 5 star review its just great receiving such positive feedback Hopefully we will see you again soon Clare

Reviewed 2 weeks ago

This is my favourite hotel when staying in Stoke on Trent. Ideally situated, great service and cheerful staff.. Nothing is too much trouble - when I asked for an extra blanket in unusually cold weather they also brought an electric heater. The breakfast is excellent...More

Review collected in partnership with Best Western
Thank Makutihighlands
Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 1 week ago

Hi Makutihighlands Thanks a million for the 5 star review its brilliant receiving such positive feedback. Please do come back and see us again soon Clare

Reviewed 2 weeks ago via mobile

We stayed there with some friends The rooms were very clean,comfortable beds Staff very helpful and polite Restaurant was really nice and breakfast was great loads of choices. The pool was quite small but still good enough for the kids

Thank ryantimoney
Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 1 week ago

Hi ryantimoney Thanks a million for the 5 star review its brilliant receiving such great feedback. Please do come back and visit again soon Clare

Reviewed 3 weeks ago via mobile

I stayed at the Moat House for a week for work. The hotel itself was broadly what I was expecting in terms of facilities: a perfectly decent hotel for a business trip with what I would have anticipated in terms of room service/ food/ sport...More

Thank JJ73456
Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 2 weeks ago

Hi JJ73456 Thanks a million for the great review I'm so pleased you had an excellent stay with us and that you would definitely come back. The team here are excellent Hopefully we will see you again soon Clare

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$74 - US$179 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$74 - US$179 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (198)
Room & Suite (69)
Dining (5)
Pool & Beach (1)
Business Centre & Event Rooms (11)
Questions & Answers
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John L
10 June 2017|
Answer
Response from Traveller3737 | Property representative |
Hi John Many thanks for the enquiry we have disabled access etc Is there a number we can call you on please? Many thanks
0
Votes
Tra1985
2 May 2017|
AnswerShow all 4 answers
Response from Traveller3737 | Property representative |
Hi TripAdvisor wont let me send it to you as an email address so I've written at revenue at bwstoke co uk thanks Clare
0
Votes
Michelle M
9 October 2016|
AnswerShow all 3 answers
Response from Traveller3737 | Property representative |
Hi I'm sorry we don't have any play stations in the bedrooms. Thanks Clarev
1
Vote
Room Tips
"Third floor away from the lifts 340,s"
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"Our room was on the ground floor with easy access to the resturant and even though it faced the road it was..."
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"I would phone and confirm room type but even that might not work."
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"Pick a different hotel"
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