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BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

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BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel
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1,356 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel
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Showing 1,341: English reviews
Belfast, United Kingdom
Reviewed 2 weeks ago

Three bar meals ordered. One ..... American Burger with bacon, NO CHEESE. Three meals arrive .... Burger with cheese. Sent back but companions nearly finished by the time the correct food arrived. Three bar meals, one pint of coke, one regular coke and two pints of lager ..... £52.70. Two bits of good news .... We won't be back and...

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Helpful?
Thank John M
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi John M Oh dear we didn't do a very good job did we. Sorry about the CHEESE. Re the payment procedure you would be amazed at how many people forget to pay the bill on leaving. we have just had a new till system so I am hoping we will be able to set up accounts by just swiping...

Malvern, United Kingdom
Reviewed 3 weeks ago

Stayed here for 4 weeks on a training course. Overall it's very good. Rooms large, clean and comfortable. Decent range of choice for breakfast. Meals are adequate but menu not very extensive. Bar is not too pricey. Free access to gym and pool which does get crowded at peak times. Convenient for Hanley (15 minute walk). A good choice for...

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Helpful?
Thank Barry T
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Barry T Many thanks for the great review so pleased you enjoyed your 4 week stay with us. Hope the course went well Clare

Staffordshire, United Kingdom
Reviewed 3 weeks ago

Best hotel by far withIn the stoke on Trent area. Exceptional facilities, great location & child friendly. Would highly recomendable for families. Food in the restaurant and lounge was value for my money too

Review collected in partnership with Best Western
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Helpful?
Thank marie0105
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Thanks a million for the 5 star review so pleased you had a great stay with us. Do come back and visit again soon Clare

Leek, United Kingdom
Reviewed 3 weeks ago via mobile

Just been here tonight with me and kids Shannon booked online so went to pay with my debit card , pin was accepted but card declined strange me thinks so I offer pay cash as they've got Shannons card on system No that won't do need photo I D if you pay cash I haven't got it on me can...

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Helpful?
1Thank Devil1234
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Devil1234 Please accept my apologies for this situation. I understand Shannon is dealing with my Operations Manager on this. If I can help any further please do get in touch. Clare

Anglesey, United Kingdom
Reviewed 4 weeks ago

Excellent value hotel in prime location to explore local attractions. Hotel room very clean with comfortable bed. Best breakfast we've had in a Best Western hotel, would choose not to have bar meal on next visit, however a problem we'd had with our meal was dealt with by very pleasant reception staff. Will return here at some point.

Review collected in partnership with Best Western GB
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Helpful?
Thank elwynt2017
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Many thanks for the great review. I'm sorry you had a problem with the bar -and pleased the issue was dealt with. Please don't let that put you off eating with us again. See you soon Clare

Cheshire, United Kingdom
Reviewed 4 weeks ago

Stayed here in a family trip to water world, our 8 year old loved the bunk bed and hotel pool. Ideal location walking distance to bowling and cinema and places to eat. Waterworld directly across the road from the hotel

Review collected in partnership with Best Western
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Helpful?
Thank zoe w
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Zoe W Many thanks for the great review. there are some great facilities around the hotel to visit. Look forward to welcoming you back Clare

Leicestershire, United Kingdom
Reviewed 5 weeks ago

Stayed one night, used the spa facilities and free wifi kept everone happy. Lovely comfortable room had an excellent night sleep. Just wished there was more coffee and tea in the room but they provided some once requested.

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Helpful?
Thank Lancashire1964
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Dear Lancashire1964 Many thanks for the review really glad you had a great stay with us. Look forward to welcoming you back Clare

Stafford
Reviewed 13 February 2017

We attended an event at this hotel with friends who were celebrating their silver wedding anniversary. The group stayed overnight courtesy of our friends. The hotel was nicely furnished and the room was clean and comfortable. My only complaint about the room was the shower leaked dreadfully and caused a huge puddle on the bathroom floor, despite using the shower...

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Helpful?
Thank julesA1
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

HiJulesA1 Many thanks for the review I'm sorry we didn't do better. The feedback you gave reception has not been passed on to me could you let me know which room you stayed in please and Ill get that shower sorted out. Re the team members if you let me know when you stayed and I will follow this up...

West Yorkshire
Reviewed 13 February 2017 via mobile

Basic but cosy rooms, shower over bath. We stayed in a twin. Beds very soft. Friendly helpful staff. Food in restaurant good and decently priced. Free parking and use of leisure facilities whilst staying there. Would definitely use again. Visited Biddulph gardens whilst in Stoke which was a gem of a place.

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Helpful?
Thank saratonk
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Saratonk Many thanks for the great review so pleased you enjoyed your stay with us. Biddulph gardens are lovely, comeback and have alook at Tretham next time See you soon Clare

lincoln, United Kingdom
Reviewed 7 February 2017

I needed a night at a hotel for work, I always try to stay at a best western, due to excellent service and quick check-out. I had the breakfast which I like the fact that it is served from 6:30 it means I can still enjoy it before I have to leave for work.

Review collected in partnership with Best Western GB
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Helpful?
Thank 413liams
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Thanks a million for the 5 star review its great to receive such positive feedback. Do come back and visit us soon Clare

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Near BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 

Additional Information about BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

Address: Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England (Formerly BEST WESTERN PLUS Stoke on Trent Moat House)
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range: $116 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel 4*
Number of rooms: 147
Reservation Options:
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If your kids are older ask for bunk beds rather then sofa bed.”
 of 5 bubbles thefamilyUk, 13 Mar 2017 | Read review
“Ask for the features you want when you book and they will try to provide them.”
 of 5 bubbles annettejg2014, 8 Mar 2017 | Read review
“DO not use a debit card for pre authorisation”
 of 5 bubbles 462samanthal, 29 Nov 2016 | Read review
“Crown executive rooms are very nice”
 of 5 bubbles HilsKev, 29 Nov 2016 | Read review
“Facing away from the road”
 of 5 bubbles bml412, 11 Nov 2016 | Read review
5 of 5