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Hilton Garden Inn Stoke-on-trent

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Potteries Way Hanley, Stoke-on-Trent ST1 4QA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (57)
Room & Suite (22)
Dining (14)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Stoke-on-trent
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 13 hotels in Stoke-on-Trent
Location
Cleanliness
Service
Value
Brand new Hilton hotel opened in 2020 and located in the city centre near the Cultural Quarter, shops, theatres and museum. All rooms have air conditioning, fridge, safe, digital TV. Hotel has free Wi-Fi, restaurant, bar lounge, room-service, guest-only gym, shop selling snacks and drinks, guest laundry. Adjacent car-parking. Local attractions include Alton Towers, Waterworld and Monkey Forest.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Conference facilities
Meeting rooms
Baggage storage
Wifi
Restaurant
Breakfast available
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Convenience store
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Room service
Flatscreen TV
Walk-in shower
Bath / shower
Safe
Seating area
Sofa
Telephone
Clothes rack
Iron
Laptop safe
Private bathrooms
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL STYLE
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Now and save 25% off
76Reviews7Q+A3Room tips
Traveller rating
  • 49
  • 11
  • 5
  • 9
  • 2
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Popular mentions
Marcus K wrote a review Yesterday
Atherstone, United Kingdom82 contributions43 helpful votes
Great location for Hanley. Brand new Hilton hotel, immaculate, parking opposite, staff really helpful, breakfast choice limited but good. Good size bedrooms with lovely double shower, easy walking into cultural quarter and Emma Bridgewater factory. Room cleaning only on request.
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Date of stay: January 2022
Value
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Hazel W wrote a review Sep 2021
Stoke-on-Trent, United Kingdom4 contributions2 helpful votes
Hotel's Favourite
I am a blind guide dog user and this hotel was totally accessible throughout.Just back from a few days spent staying in The Hilton Gardens Hanley. I cannot stress how wonderful and helpful the staff are, nothing was too much trouble. Fully accessible throughout and Tillie was welcomed everywhere. She has had an amazing time. Big spending area to the front for grass or concrete preferences. Plenty of bins for deposits. Help with luggage on arrival and departure. Lifts very spacious with Braille and tactile numbers. Gym also fully accessible with fully accessible laundry room. Definitely will return again. For anyone who wants to visit Trentham gardens and village, Monkey Forest Trentham, Alton Towers, Various museums throughout, (Regent Theatre, Victoria Hall and Hanley bus station which are all within walking distance from hotel) I fully recommend 🙂. Everywhere was lovely and clean.
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Sara Harrison, Guest Services / Front Office at Hilton Garden Inn Stoke-on-trent
Responded 30 Sep 2021
Dear Hazel W, Thank you so much for leaving a review, we really love that you gave us a 5*! I am delighted that you enjoyed your stay with us, its great to see that you have been back to the hotel since and we have all been able to see Tillie again, we certainly love having her here too! I'm so pleased with your comments in regards to the accessibility of the hotel for you. It really is great to get feedback on this! We can't wait to see you again soon! Kind Regards, Sara Harrison Front Office Manager
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PhasmatosOculus wrote a review 13 Jan
Peterborough, United Kingdom75 contributions32 helpful votes
+1
I needed to book a hotel close by to a location for my photography. I also wanted to pay via PayPal, and although the hotel directly didn’t offer this, a third party website did. Initially I entered the wrong car park, but it did display a sign with the direct post code and found it quite quickly. The hotel, just a walk across the pedestrian crossing. I was greeted by a very friendly and happy young man. Courteous and conversational. I remarked to him that he is rather cheery; comparing to experiences elsewhere, though I should have waited before assuming an opinion. He directed me to my room and booked my breakfast meal. And directed me to the bar to book my evening meal. I got to my room and was astonished. The words I describe it would be “modern rustic”. Very good wooden furniture, leather handles but all very modern. I had the typically tea making facilities and ironing facilities. A mini fridge and safe were present without any additional costs. Everything was very clean, easy to find and spacious. And when I say clean, I mean no dust from a finger wipe on any surface. The bathroom was immaculate and well presented with the mini bottles of body wash etc. They also had a mini shop in reception in case you forgot any essentials. I was already impressed. I came down for my evening meal, and the gentleman at the bar was very courteous and very polite. I was seated with a drink I ordered, and handed a menu. The menu may seem limited to some. I love food and I cook food, but I will always choose quality over quantity. I was informed that everything is fresh and not frozen (unless ordered for a large event). I ordered the halloumi popcorn (accompanied with a tomato pickle and dressing) as a starter, and the sea bass for the main (with a potato salad). I was informed the whole sea bass was out of stock, but they had fresh sea bass fillets. I didn’t see this as an issue and thus opted for this. The prices reflect the quality and freshness of the food; prices I was happy to pay. All tables were clean and ready for diners. Even the paper napkins were of high quality. My starter arrived promptly and the young lady was very polite and presentable, and presented the starter with etiquette. The halloumi popcorn was cooked to perfection. The taste of the pickle and dressing complimented each other. The halloumi popcorn arrived, well presented. Three words to describe: light, delicious, tasty. I was already looking forward to my main. It was a comfortable wait before my main arrived. Again, beautifully presented. The sea bass tasted amazing. The hint of lemon just coming through, not over powering, just enough. The potato salad also flavoursome as are the vegetables. All complimenting each other. The young waitress tended to me and provided me with a dessert menu. I opted for The flavours are different each week which keeps the menu refreshed and not mundane. I had their amazing Sundae, brownie, crunchier and chocolate ice cream oozing with sweetness and flavour. A fine ending to a fine meal. Breakfast was just as amazing as dinner. A great selection of food, again, quality and cooked perfectly. My entire stay was amazing. I truly felt like the red carpet, metaphorically, was rolled out for my one night stay. All of this for a stay that cost less than a Premier Inn, Holiday Inn and just a little more than a Travelodge. My assumptions were wrong, and my expectations way below the mark. A hotel stay for one night, fit for a King or Queen.
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Date of stay: January 2022Trip type: Travelled solo
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Response from Sara Harrison, Guest Services / Front Office at Hilton Garden Inn Stoke-on-trent
Responded 3 days ago
Dear PhasmatosOculus, Thank you for taking the time to leave such great feedback of your stay with us! Your comments are greatly appreciated! I am delighted that you found your stay to be amazing and you had the opportunity to try our rebranded menu in the restaurant! Your comments will be passed on to the team here and I know they will be just as pleased as me with your feedback! We hope to have the opportunity to welcome you back to the hotel again in the future. Kind Regards, Sara Front Office Manager
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Lameece wrote a review 5 Jan
London150 contributions180 helpful votes
I booked two rooms for my sisters wedding for the following day. We checked in around 7pm by the warmest smile and friendliest check in staff unfortunately I didn’t get her name ( dark hair and a credit to the hotel) the keys were given within minutes and off to the room we went. Absolutely immaculate rooms very clean spacious and had the best sleep ever. I have never stayed in UK hotel this beautiful and friendly. I would definitely be back in a heartbeat After a peaceful night we were off to the wedding all fresh and well rested! 10/10 in all areas
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Date of stay: January 2022
Rooms
Cleanliness
Service
1 Helpful vote
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Response from Sara Harrison, Guest Services / Front Office at Hilton Garden Inn Stoke-on-trent
Responded 3 days ago
Dear Lameece, Thank you so much for taking the time to leave such a lovely review of your stay with us. I am absolutely delighted with your comments overall. I shall pass your comments on to our reception team and I know they will be so pleased! We hope you had a great time at the wedding and we look forward to welcoming you to the hotel again in the future! Kind Regards, Sara Front Office Manager
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Matthew B wrote a review Dec 2021
Canada2 contributions
Stayed here back in September and had a fantastic stay. I was originally staying here to visit Alton Towers which for this purpose the hotel is located in very close proximity to the bus station where a direct shuttle bus leaves for Alton Towers. Having never been to Stoke-on-Trent before the front desk staff were exceptionally helpful in answering any questions and providing information on where to find things. The room was very clean and modern, this was also reflected throughout the hotel not just in rooms. The air conditioning left a bit to be desired but was overall acceptable I imagine on particularly hot days though it may struggle. The hotel is almost next door to a large Tesco for anything you need. Breakfast is also available which was well organized serve yourself buffet style with plenty of selection available including a selection of hot and cold food. Towards the end of my stay I enjoyed my stay so much I requested to extend it by a couple of days as I would rather be staying at this hotel than the options available where I was next travelling to. For this request again the front desk was extremely accommodating and even allowed me to keep the same room after expressing I was okay with moving if it would make it easier for them. In my travels within the UK this is one of the best overall hotels I've stayed at including within Hilton and other brands. The staff at a hotel can often make or break a stay and as you can come to expect from Hilton all of the staff I interacted with during my stay were up there with the best. I feel this hotel exceeds it's star rating based on my stay.
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Date of stay: September 2021
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Response from Sara Harrison, Guest Services / Front Office at Hilton Garden Inn Stoke-on-trent
Responded 3 weeks ago
Dear Matthew B, Thank you for taking the time to leave a review of your stay with us. I'm really delighted to hear that you enjoyed your time so much that you extended your stay! It was certainly a pleasure of ours to have you here. It's great that you found the hotel were able to answer any questions you had, we pride ourselves in having great knowledge of the local area! We really hope to welcome you back to the hotel next time you are visiting the UK! Kind Regards, Sara Front Office Manager
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LOCATION
United KingdomEnglandStaffordshireStoke-on-Trent
NUMBER OF ROOMS
140
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Frequently Asked Questions about Hilton Garden Inn Stoke-on-trent
Which popular attractions are close to Hilton Garden Inn Stoke-on-trent?
Nearby attractions include Paralysis Escape Rooms (0.4 km), Escape Stoke (0.2 km), and XP-VR Virtual Reality Experience, Stoke on Trent (0.4 km).
What are some of the property amenities at Hilton Garden Inn Stoke-on-trent?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Garden Inn Stoke-on-trent?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hilton Garden Inn Stoke-on-trent?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Stoke-on-trent?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hilton Garden Inn Stoke-on-trent?
Conveniently located restaurants include The Slamwich Club, Roberto's Pizza House, and NØRTH Kitchen + Bar.
Are there opportunities to exercise at Hilton Garden Inn Stoke-on-trent?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Stoke-on-trent?
Yes, self serve laundry and a clothes dryer are offered to guests.
Does Hilton Garden Inn Stoke-on-trent offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Hilton Garden Inn Stoke-on-trent?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Garden Inn Stoke-on-trent?
Many travellers enjoy visiting Ford Green Hall (3.1 km), Chatterley Whitfield Heritage Centre (5.7 km), and Stoke-on-Trent Railway Station (2.2 km).