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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#8 of 15 hotels in Stoke-on-Trent
Location
Cleanliness
Service
Value
Travellers' Choice
Brand new Hilton hotel opened in 2020 and located in the city centre near the Cultural Quarter, shops, theatres and museum. All rooms have air conditioning, fridge, safe, digital TV. Hotel has free Wi-Fi, restaurant, bar lounge, room-service, guest-only gym, shop selling snacks and drinks, guest laundry. Adjacent car-parking. Local attractions include Alton Towers, Waterworld and Monkey Forest.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Conference facilities
Baggage storage
Convenience store
Wifi
Restaurant
Breakfast available
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Outdoor furniture
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Washing machine
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Room service
Flatscreen TV
Walk-in shower
Bath / shower
Safe
Seating area
Sofa
Telephone
Clothes rack
Iron
Laptop safe
Private bathrooms
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Spanish
Location
90Good for walkers
Grade: 90 out of 100
54Restaurantswithin 0.5 km
33Attractionswithin 0.5 km
Potteries Way Hanley, Stoke-on-Trent ST1 4FE England
Getting there
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166Reviews10Q+A22Room tips
Reviews
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The customer car park is not on the grounds of the hotel and does not feel secure at all. there is no fencing around it and I didn’t see any cctv. Not great when parking costs £7.50 per night. the breakfast is stupidly expensive for what it is. £12 per person for some chewy sausages, chewy bacon, and beans with a skin on. This was the same on both mornings despite going for down for breakfast first thing when you’d expect it to be fresh. none of the food is covered which is gross and it was only sort of warm. I ended up with a dodgy stomach. A Premier Inn has a MUCH better breakfast and much cheaper too. (Hint, there’s one next to it). We tried room service. cost £64 for two pepsi and two main meals. ridiculous. especially when we had to phone and ask them to bring us cutlery so we could eat the damn thing. Oh, and the fire alarm went off at 1am for a few minutes then got switched off and nobody told us why or even apologised. I really would not recommend staying here. Honestly, just don’t.…
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Stay in the Premier Inn down the road.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
I am a blind guide dog user and this hotel was totally accessible throughout.Just back from a few days spent staying in The Hilton Gardens Hanley. I cannot stress how wonderful and helpful the staff are, nothing was too much trouble. Fully accessible throughout and Tillie was welcomed everywhere. She has had an amazing time. Big spending area to the front for grass or concrete preferences. Plenty of bins for deposits. Help with luggage on arrival and departure. Lifts very spacious with Braille and tactile numbers. Gym also fully accessible with fully accessible laundry room. Definitely will return again. For anyone who wants to visit Trentham gardens and village, Monkey Forest Trentham, Alton Towers, Various museums throughout, (Regent Theatre, Victoria Hall and Hanley bus station which are all within walking distance from hotel) I fully recommend 🙂. Everywhere was lovely and clean. …
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sara Harrison, Guest Services / Front Office at Hilton Garden Inn Stoke-on-trent
Responded 30 Sep 2021
Dear Hazel W, Thank you so much for leaving a review, we really love that you gave us a 5*! I am delighted that you enjoyed your stay with us, its great to see that you have been back to the hotel since and we have all been able to see Tillie again, we certainly love having her here too! I'm so pleased with your comments in regards to the accessibility of the hotel for you. It really is great to get feedback on this! We can't wait to see you again soon! Kind Regards, Sara Harrison Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the best hotel ever. All the staff were friendly and supportive, food is amazing, a very clean hotel. 100%. Good lighting, good and very modern decor. Will be using this hotel all the time. Hilton garden hotel
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Review collected in partnership with Hilton Garden Inn
Date of stay: June 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Everything was perfect. Rooms clean. Lobby colors relaxing. Breakfast had a variety of options. Reception team very helpful. Would recommend and stay again in any of this hotel chain. Recommend highly
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The room was lovely and clean. Extra large bed, clean linen and towels. The food in the restaurant was lovely, waiting staff where very helpful and didn't keep us waiting. Breakfast was self serve but fresh and hot. Within walking distance to the Theatre, and town centre. Parking was a bit of a nightmare to find the Hotels car park, which you have to pay £7.50 for. And the lift, well that was something else lol. The receptionist didn't tell us that we needed to use the room key to open the lift doors to get out. We got in, went to the 3rd floor but the doors didn't open. We pressed the emergency bell twice but no one came. Luckily someone from the ground floor pressed for the lift so down we went, doors opened for them to get in, so I got out and walked up lol.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Use your room key to open the lift door.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chloe Collins, Guest Services / Front Office at Hilton Garden Inn Stoke-on-trent
Responded 1 week ago
Dear Caravan Services, Thank you for taking the time to leave a review. It's great that you found the hotel room to be lovely and clean and that you enjoyed your dining experience in the restaurant. I apologise that you were not advised that our lift using room key cards to get up floors, this is a key security feature and helps keep our guests safe. We hope to see you in the hotel again soon. Kind Regards, Chloe Front Office Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We only visited Six restaurant but glad we did not stay as well. We were the first to arrive around 5.30 pm so service should have been swift and attentive. It was not. We ordered cocktails and light bites but the cocktails came after the food was served. When the drinks finally arrived, one of them was overfilled and slopped over the table as it was being served. We had to use three serviettes to mop it up. Sadly, when we ordered a second round, the glasses were again overfilled and dripping. The toilets were a disgrace with two out of three locked and the only one available had a broken sanitary bin with exposed waste.
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chloe Collins, Guest Services / Front Office at Hilton Garden Inn Stoke-on-trent
Responded 1 week ago
Dear Venture01412246061, Thank you for taking the time to leave a review of your experience with us. Your comments have been passed to our management teams who will be addressing your concerns as this experience does not live up to our usual high standard. Kindest Regards, Chloe Front Office Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good rooms, good service. Breakfast was acceptabel but not good. Why was there no boild or fried eggs ? Only that nasty powderd scrambeld eggs. No real bread only toast and muffins / Croissant. Fruit was some, but like everything exept appels went directly and they did not put more fruits in, no banana for me.
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chloe Collins, Guest Services / Front Office at Hilton Garden Inn Stoke-on-trent
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to share feedback from your recent stay! I am happy to hear you found the rooms and the service to be good. In terms of the breakfast we do offer alternative egg options - the chefs are more than happy to do this at the guests request. I am sorry to hear you weren't as pleased with the breakfast and the items weren't replenished enough, this is feedback I will share with our kitchen team. We hope to welcome you back again in the future! Kind Regards, Chloe - Front Office Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Wow! We stayed for 2 nights and could not fault the hotel nor the staff. Arrived a little early, and was checked in straight away. We had booked a twin room and were allocated the 6th floor, which was ideal. Room was spotlessly clean as was the rest of the hotel. 2 decent size single beds, room Was a decent size, Bathroom again good size and spotlessly clean. We had booked bed/breakfast and evening dinner. Food in the restaurant was good, breakfast was really good with plenty of choice. Restaurant/ bar staff were great, special mention to Roberto who was really attentive and nothing was to much trouble. Also need to give a special mention to Jasper on Reception, he was a total star, so professional, really friendly an absolute credit to the hotel, nothing was to much trouble for him and never stopped smiling. Already told him I will see him when our football teams meet each other next season! I look forward to returning, and will definitely recommend the hotel.…
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chloe Collins, Guest Services / Front Office at Hilton Garden Inn Stoke-on-trent
Responded 4 weeks ago
Dear HelenM865, Thank you for taking the time to leave a review of your recent stay with us, I am happy to read the hotel and the staff exceeded all your expectations! As well as your positive comments regarding the food and the cleanliness of the rooms - this is excellent feedback. I am also delighted to hear of your special mentions of Roberto and Jasper, I will be sure to share these with them as I know how appreciative they will be! It would be our pleasure to welcome you back again soon for another perfect stay. Kind Regards, Chloe - Front Office Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Last minute choice to come here so glad we did. From the moment we arrived we could tell it was brand new and everything was top quality. The room was large well set out and a pleasure to stay in. We had a few drinks in the lounge and that was very relaxing and not a bad price. Our favourite thing was you had to use the room key to move from the ground floor up manning it very secure I’d definitely stay here again
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Car park is across the road next to the multi storey and only guests can use the lifts as you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chloe Collins, Guest Services / Front Office at Hilton Garden Inn Stoke-on-trent
Responded 4 weeks ago
Dear Moosmonkeyhanger, Thank you for taking the time to share feedback from your recent stay, I am delighted to hear you found everything to be top quality and that your favourite thing was the security we have in place for access to the corridors - this is excellent feedback. We hope to welcome you back again soon for another great stay, Kind Regards, Chloe - Front Office Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An expensive king room Suggesting a seating area and tea and coffee making facilities are available when it is a kettle and a tea bag is overselling the situation. And satellite television is BBC one and two. When I commented tje about this next morning I was told I should have called the desk (it was midnight). Sadly blaming the customer for the poor facilities and standards is just adding in poor service.
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Review collected in partnership with Hilton Garden Inn
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Chloe Collins, Guest Services / Front Office at Hilton Garden Inn Stoke-on-trent
Responded 29 Apr 2023
Dear mylynch358864, Thank you for taking the time to leave feedback of your stay with us. I apologise that you did not feel the hotel lived up to your expectations in relation to the facilities in the bedroom. It is disappointing that your television did not work as it should and our staff are on hand to help 24/7 no matter the time of night we would have done our upmost for you. We hope that you will consider staying with us again in the future. Kind Regards, Reception Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$103 - US$161 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandStaffordshireStoke-on-Trent
NUMBER OF ROOMS
140
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Claim Your ListingHILTON GARDEN INN STOKE-ON-TRENT: UPDATED 2023 Hotel Reviews, Price Comparison and 129 Photos (England) - Tripadvisor
Frequently Asked Questions about Hilton Garden Inn Stoke-on-trent
Which popular attractions are close to Hilton Garden Inn Stoke-on-trent?
Nearby attractions include Escape Stoke (0.3 km), Paralysis Escape Rooms (0.1 km), and The Potteries Museum and Art Gallery (0.09 km).
What are some of the property amenities at Hilton Garden Inn Stoke-on-trent?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Garden Inn Stoke-on-trent?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hilton Garden Inn Stoke-on-trent?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Stoke-on-trent?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hilton Garden Inn Stoke-on-trent?
Conveniently located restaurants include The Slamwich Club, Roberto's Pizza House, and Bloom Hanley.
Are there opportunities to exercise at Hilton Garden Inn Stoke-on-trent?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Stoke-on-trent?
Yes, a clothes dryer and a washing machine are offered to guests.
Which languages are spoken by the staff at Hilton Garden Inn Stoke-on-trent?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Garden Inn Stoke-on-trent?
Many travellers enjoy visiting Ford Green Hall (3.5 km), Stoke-on-Trent Railway Station (1.7 km), and Chatterley Whitfield Heritage Centre (6.0 km).
Does Hilton Garden Inn Stoke-on-trent have any great views?
Yes, guests often enjoy the city view available here.