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Dragonfly Hotel Bury St Edmunds

440 reviews
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Traveller (64)
Room & Suite (17)
Dining (4)
Overview
  • Excellent12%
  • Very good18%
  • Average30%
  • Poor20%
  • Terrible20%
1 week ago
“Afternoon tea”
15 Jan 2018
“a pl,easant stay”
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Bar/Lounge
Wheelchair Access
3.0 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (440)Write a Review
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1 - 5 of 433 reviews
Reviewed 6 days ago

the location is fantastic great happy welcome from the reception team nice size room great shower comfy bed what more do you need great menu choice for dinner and not expensive chicken salad was massive good buffet breakfast eat as much as you can and...More

Thank steve d
Response from Kizzy B, Manager at Dragonfly Hotel Bury St EdmundsResponded 5 days ago

Dear Steve d Thank you for your kind words regarding our staff and the food. We aim for great, friendly customer service and I am delighted that we have achieved this. We hope to see you again in the future. Kind regards Kizzy 01284760884

Reviewed 1 week ago via mobile

We booked for afternoon tea for 17 people at £14 per head. We were given unlimited tea coffee and juice, 2 big trays of sandwiches that were nice. But every cake was just from a shop . Mr Kipling slices and jam tarts in foil...More

1  Thank Jason N
Response from Kizzy B, Manager at Dragonfly Hotel Bury St EdmundsResponded 5 days ago

Thank you for your review, and we take all criticism on board so that we can make improvements for the future. We hope to see you again. kind regards Kizzy 01284760884

Reviewed 4 weeks ago via mobile

Stayed on a Saturday night for a night out in town. Was 3 of us staying in the room so asked for a spare bed to be setup which was done and confirmed by email. Friendly and quick sign in. Staff very nice and helpful....More

Thank Scott M
Response from Kizzy B, Manager at Dragonfly Hotel Bury St EdmundsResponded 5 days ago

Thank you Scott for taking the time to post a review of your recent stay here with us. I am delighted to read that you enjoyed your stay with us and we all look forward to welcoming you again in the near future. kind regards...More

Reviewed 17 January 2018

Was put in a double room instead of twin room at first, which was very lazy of the staff- they were displeased with us coming down and asking why this had happened, very grubby and unpleasant room. The firearm went off twice during my stay...More

4  Thank jchris2018
Response from Kizzy B, Manager at Dragonfly Hotel Bury St EdmundsResponded 5 days ago

Dear jchris2018, Thank you for your review, and we take all criticism on board. I am sorry that you were not happy with the room and restaurant. If you are ever visiting the area again please contact me direct and as it would be great...More

Reviewed 15 January 2018

Decided on a last minute visit to lovely Bury st Edmunds and pick the Dragonfly.Received a very friendly welcome from the staff who couldn't have been more helpful. Had a nice little ground floor room, a bit smaller than a travelodge but quite adequate. Its...More

Thank Rexey1
Response from Kizzy B, Manager at Dragonfly Hotel Bury St EdmundsResponded 5 days ago

Dear Rexey1, Thank you for your kind words regarding our staff and the rooms. We aim for great, friendly customer service and I am delighted that we have achieved this. We hope to see you again in the future. Kind regards Kizzy 01284760884

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About
Amenities
Top amenities
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Conference Facilities
Self-Serve Laundry
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$82 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$82 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (64)
Room & Suite (17)
Dining (4)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Matt I
1 November 2017|
AnswerShow all 2 answers
Response from 790kevin1974 | Reviewed this property |
not yet
0
Votes
Matt I
1 November 2017|
AnswerShow all 2 answers
Response from 790kevin1974 | Reviewed this property |
All rooms are on suite
0
Votes
millard331
8 July 2017|
Answer
Response from lwilsx |
You must hate your spouse
1
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12
Room Tips
"We had a ground floor room and did not experience any disturbances there."
Read review
"Ask for a room on the garden side its quieter"
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"any room is a good room south side is quieter"
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"views are the same in any room but you can get lost in the maze of corridors so closer to reception the better"
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