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Holiday Inn Express Newcastle - Metro Centre, an IHG hotel

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Clasper Way Swalwell, Newcastle upon Tyne NE16 3BE England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (116)
Room & Suite (72)
Dining (6)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Newcastle - Metro Centre, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 91 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Travellers' Choice
Holiday Inn Express Newcastle Metrocentre is a modern hotel located just off the A1 in Newcastle Upon Tyne, a short distance from Gateshead. Guest rooms accommodate two adults with up to two children and include Express Start breakfast, free wifi and free parking. Guest rooms are en-suite with power shower and 32-inch flatscreen TV. The hotel has a bar and serves an evening snack menu with some pizzas available 24/7. For the leisure traveller the hotel is situated a short walk from the intu Metrocentre, the largest shopping mall in Europe. Newcastle City Centre is only 3.5 Miles away. The city's many attractions also include Newcastle United Football Club, Metro Radio Arena and the famous Tyne Bridge and the Gateshead Millennium Bridge. Holiday Inn Express Newcastle Metrocentre is situated a short distance from Newcastle Business Park, Newburn Riverside Park, The Watermark and Team Valley Trading Estate. Major companies situated near to the hotel are BAE Systems and ITV Television.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Meeting rooms
Baggage storage
Parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Vending machine
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Polish
1039Reviews35Q+A100Room tips
Traveller rating
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Popular mentions
Jack wrote a review Dec 2021
Peterlee, United Kingdom2 contributions
Very good hotel, plenty parking, friendly staff and good breakfast. Only thing I could say could be better is that the place needs a refurb such as a lick of paint. However pleasant stay. The reception staff are lovely, very informative and nothing was too much trouble, would definitely come back! Basic, clean, and good value, what more do you want? Recently stayed at the Crowne Plaza part of the IHG group and the experience was terrible, this is the more budget side of the group and is excellent!
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Date of stay: December 2021Trip type: Travelled on business
Room Tip: Good location, plenty parking, very close to Newcastle City Centre, good breakfast!
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Response from Izaskun Olarreaga, Owner at Holiday Inn Express Newcastle - Metro Centre, an IHG hotel
Responded 3 weeks ago
Wow, 5-stars! Thanks so much! We're over the moon to see you had a fab stay! We appreciate your kind words about our team. We'll let them know how satisfied you were with their service.We hope your next stay is just around the corner. Kind regards, Izaskun
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Gary L wrote a review Dec 2021
Falkirk, United Kingdom166 contributions25 helpful votes
Stayed here sat,sun the gentleman who checked us in was very polite and helpfull,check in was quick room was clean and beds comfy plenty of tea and coffee in rooom,staff very friendly breakfast was good on both days and filled you up and had a good choice.
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Date of stay: December 2021Trip type: Travelled with family
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Response from Izaskun Olarreaga, Owner at Holiday Inn Express Newcastle - Metro Centre, an IHG hotel
Responded 10 Dec 2021
870GaryL, we're over the moon to see your review. Feedback like yours is valued by every team member here. It fills us with pride to know that our service is valued by our guests. We hope your next stay is just around the corner. Regards, Izaskun
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gnippot60 wrote a review Nov 2021
Manchester, United Kingdom54 contributions24 helpful votes
Just returned from overnight stay with National Holidays whilst visiting Durham and Beamish . The evening meal which were given was disgusting. The so called tomato soup was barely warm and did not taste very nice . The main meal which were given was Lasagne Chips and Vegetables which we both decided not to eat as itdid not look very appetising and again was cold .We immediately made our way to TGFI Fridays where we had a hot enjoyable meal . The room we stayed in was very nice except for the hard pillows . Breakfast was a lot better than our previous evening meal .
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Marc Saad, General Manager at Holiday Inn Express Newcastle - Metro Centre, an IHG hotel
Responded 3 Dec 2021
Dear gnippot60, Thanks for taking the time to review your recent stay with us We were disappointed you have not enjoyed your dinner. We do provide a full menu, however due to it being a group a fixed menu is provided. We are happy to learn you found your room comfortable and breakfast of good quality. We do hope to welcome you back to the hotel in the near future Regards, Marc R
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Travelswithmrpanther wrote a review Nov 2021
United Kingdom265 contributions121 helpful votes
The usual Holiday Inn Express fare, you pretty much know what you are getting in the room with the added benefit of free parking and excellent free WiFi. The mattress was a little more worn and springy than other HI Express hotels I have stayed in of late. No air conditioning at this hotel in the rooms and the windows only open a little thanks to a key operated lock on the window. Nice to see a few more staff and guests too walking around with a face covering on compared to other properties I have stayed at of late, however I suspect "personal responsibility" may be a free for all at weekends given its location and clientele. Again my biggest concern staying in many hotels at this present time is the lack of ventilation in corridors and stairwells with windows left shut at this one and no air circulating in communal corridors. People can seem surprised at picking this up this nasty virus even when double vaccinated, however the reality is that the virus can and will spread to infect others in environments which are poorly ventilated as it lingers for a while in the air after an infected person (often without a mask on) has passed through the area.
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Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Marc Saad, General Manager at Holiday Inn Express Newcastle - Metro Centre, an IHG hotel
Responded 8 Nov 2021
Dear travelwithmrpanther, Thank you for taking the time to review your recent stay with us. I am glad you found the hotel to be up to our usual Holiday Inn Express standard. We do appreciate your comments regarding face coverings as we do advise our team and guests to wear them while indoors. Your feedback is really appreciated as this can help us improve for the future. We look forward to welcoming you back to the hotel on your next trip to the area. Best Regards,
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James wrote a review Oct 2021
39 contributions21 helpful votes
Excellent service and lovely staff especially Adam the Scouse lad. Brilliant service. Only downside pillows could have been a lot softer haha thank you for a decent stay. Ideal location with tgi fridays facing hotel and newcastle city centre not far at all.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Izaskun Olarreaga, Owner at Holiday Inn Express Newcastle - Metro Centre, an IHG hotel
Responded 3 Nov 2021
Dear James, Thank you for your lovely review! We're over the moon to hear you had a fab stay! We'll let Adam know how much of an impact he made on your experience! See you again very soon! Best regards, Izaskun
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PRICE RANGE
US$42 - US$113 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express newcastle metro centre hotel newcastle upon tyne, holiday inn newcastle upon tyne
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
134
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Frequently Asked Questions about Holiday Inn Express Newcastle - Metro Centre, an IHG hotel
Which popular attractions are close to Holiday Inn Express Newcastle - Metro Centre, an IHG hotel?
Nearby attractions include MetroCentre (1.0 km), TeamSport Indoor Go Karting Newcastle (0.4 km), and Jump Arena Gateshead (0.9 km).
What are some of the property amenities at Holiday Inn Express Newcastle - Metro Centre, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Holiday Inn Express Newcastle - Metro Centre, an IHG hotel?
Guests can enjoy free breakfast, a lounge, and free instant coffee during their stay.
Is parking available at Holiday Inn Express Newcastle - Metro Centre, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Newcastle - Metro Centre, an IHG hotel?
Conveniently located restaurants include Jashn Restaurant, The Skiff Inn, and ASK Italian - Metrocentre Gateshead.
Are pets allowed at Holiday Inn Express Newcastle - Metro Centre, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Newcastle - Metro Centre, an IHG hotel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Holiday Inn Express Newcastle - Metro Centre, an IHG hotel?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Holiday Inn Express Newcastle - Metro Centre, an IHG hotel?
Many travellers enjoy visiting Victoria Tunnel (5.8 km), Quayside (5.0 km), and Newcastle Castle (4.5 km).
Is Holiday Inn Express Newcastle - Metro Centre, an IHG hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.