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Whites Hotel

38-42 Osborne Rd Jesmond, Newcastle upon Tyne NE2 2AL England
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Traveller (120)
Room & Suite (47)
Dining (5)

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About

#2 of 4 small hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Whites Hotel is a licensed 36 bedroom hotel, family run providing good facilities and service at budget prices. All rooms are en-suite with Flat screen colour television with up to 30 channels, radio, central heating, direct dial telephone, tea/coffee making facilities, hair dryers and irons are situated in all rooms. Free wireless internet is available through the hotel and rooms with a computer for guest use at reception foyer.The cocktail lounge provides meals at a very good prices from 12 noon till 2100hrs Monday through Thursday and 12 noon till 1900hrs Friday through Sunday. The hotel is situated in Jesmond, 1.5 miles from the centre of Newcastle upon Tyne known for its vibrant night life and a short walk away from the beautiful picturesque Jesmond Dene. The breathtaking North East Coast is also only 20 minutes by Metro, with stops at Tynemouth, Cullercoats and Whitley Bay, who can resist a day trip to the sandy beaches of the North East.The hotel has a private car park situated to the rear of the building which is constantly monitored by CCTV.Outside area for smoking and dining available.Lively bar on the premises.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Taxi service
Currency exchange
Newspaper
24-hour front desk
Restaurant
Breakfast available
Non-smoking hotel
Outdoor furniture
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Room features
Bottled water
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Centrally Located
Languages Spoken
English
395Reviews5Q+A62Room tips
Traveller rating
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Nicole c wrote a review Apr 2018
Birmingham, Alabama21 contributions18 helpful votes
We were checked in by a really nice man. This was the only positive. The room and whole hotel was very tired and run down. The floors and carpets are all uneven which was weird. No lift. The general appearance of the room was worn and dusty. Bedding could of been alot better. Windows defo need replacing. Not what I was expecting from the photos. Couldn't stay for more than one night.
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Date of stay: April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Whites H, Receptionist at Whites Hotel
Responded 17 Apr 2018
Dear Guest, Thank you for your review, We are in the process of renovation and re-decorating, the hotel. We expect completion around mid 2018. This will include landings, bedrooms and stairwell. We hope you can come back later in the year to check out these changes and review us again :) Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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donna r wrote a review Mar 2018
Chesterfield, United Kingdom10 contributions4 helpful votes
+1
We arrived and the staff was very pleasant.... We was told our room and made our way up the crooked staircase, the wallpaper was dirty and falling off. The carpet was very dirty. In our room there was well worn towels with holes, the curtains was falling away from the window, and the shower was covered in yellow mush and mould. Half the ceiling was on top of the wardrobe along with years of dust. The walls had holes and dents, and had human waste splashed across them. The kettle had 'bits' floating in it and I wouldn't let my dogs drink from the cups never mind us. The smell of damp is overwhelming. It took us 10 minutes to check back out again. This is probably the worst hotel I've ever been to, a deep clean is needed and new fixtures. The only positive I can find is that the
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Date of stay: March 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Whites H, Reception at Whites Hotel
Responded 26 Mar 2018
Dear Donna, I was extremely disappointed when reading your review, we are in the process of renovation and expect a full make-over to be completed mid 2018, This is to include bedrooms, landings and stairwell. The room you were allocated should not have been let out and in fact was blocked, we are looking into how this error occurred to ensure this does not happen again. I understand when you checked out, you were given a full refund and I offer you my apologies . Kind Regards Dionne
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stuart C wrote a review Mar 2018
Hartlepool, United Kingdom32 contributions13 helpful votes
This place is cheap and 20 mins walk from city centre and 10 mins walk from metro station. It has a student bar below it and if you want peace and quiet it isn't for you. The reception is also the entrance to the toilets from the bar so the drinkers are hanging around in it. Not suitable for anyone who isn't at home in magaluf on an 18_30s holiday
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Date of stay: March 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Whites H, Reception at Whites Hotel
Responded 26 Mar 2018
Dear Stuart, Thank you for your review, We do have a vibrant bar located on the ground floor of the building, However we have a variety of rooms located on the 2nd floor or at the left of the property, these rooms are in a quiet, peaceful location. The toilets located behind the reception are for Hotel Guests, with the bar toilets located at the other end of the building. The people hanging around reception will be Guest's of our Hotel not rowdy drinkers as you describe. We accommodate stag and hens on a weekend basis, and have couples, contractors and elderly travellers alike that come to join us here at Whites Hotel. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael C wrote a review Mar 2018
Oldham, United Kingdom1 contribution
Went on a stag weekend with about 20 lads, most stayed here. Staff were all good, drinks well priced and bar was decent enough too. It’s not a luxury 5 star hotel but if you want that go into the centre and pay £250 a night. Cheapest I’ve ever paid for accommodation and I’ve stayed in worse places at higher prices. Girl on the desk very helpful and sorted out anything we needed. Good place to start a night out and close enough to town.
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Date of stay: March 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Whites H, Receptionist at Whites Hotel
Responded 6 Mar 2018
Dear Michael, Thank you for your kind review, we are delighted your group enjoyed their stay with us, and hope you have all now fully recovered from your weekend :) We hope to see you back, if in the Newcastle area again Kind Regards Dionne, Reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sugarfairy91 wrote a review Feb 2018
10 contributions11 helpful votes
i came down to newcastle to visit uni and uni accomdation so stayed here as was a good deal and close to city centre. it needs a drastic makeover rooms are disgusting thin walls could here everything. wallpaper coming off or came off in hallways floors creaky and slope. glass dirty. obv trying to get more customers by dropping prices. close down and revamp
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Date of stay: February 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Whites H, Reception at Whites Hotel
Responded 27 Feb 2018
Dear Guest, I would like to take the opportunity to thank you for your review and inform you of the changes that are currently underway at the Hotel, We are in the process of renovation and have updated many of the rooms, however your room at that time may not have been started, We do not have wallpaper in our bedrooms, and have looked into your claim of dirty glasses. We here at Whites Hotel pride ourselves on great customer service and use all our Guest reviews to see where and what we can do to better your stay in the future. Our re-vamp is scheduled for completion mid 2018. We hope to see you back to check us out :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laura C wrote a review Feb 2018
5 contributions3 helpful votes
Arrived Saturday 10th Feb for a 1 night stay! Lady on the desk was lovely and very friendly!! The room however was Terrible!!! Had a funny smell in the room! The toilet seat fell off.. the shower tray was blocked! The mattress was wafer thin.. it was massively over priced for the state of the place! Great location which I think they should be capitalising on?? Right near all the pubs.. but very run down! For £70 per night.. I'll be finding somewhere a little nicer for my money next time!!
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Date of stay: February 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Whites H, Reception at Whites Hotel
Responded 27 Feb 2018
Dear Laura, Thank you for your review, I was disappointed to see you had not enjoyed your stay with us and would like to share that we are currently renovating the Hotel, and are in the process of decorating the bedrooms to a high standard. On checking the room after your check out there was no reports of a blocked shower or broken toilet seat, Had you of notified a receptionist, with your claims, We would most certainly of looked at this immediately and offered you an upgrade in room, that suited your needs. We pride ourselves on great customer service and would of stopped at nothing to satisfy your requirements. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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henryfat wrote a review Feb 2018
1 contribution
The staff were very diligent and friendly. Rooms clean and recommend heading to bar blanc which is part of hotel. Handy into town, metro/bus/taxi right beside u and definitely stay again! Receptionist hot!
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Date of stay: February 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Whites H, Reception at Whites Hotel
Responded 27 Feb 2018
Dear Guest, thank you for your kind review, we are delighted you enjoyed your stay with us, and hope to welcome you back in the near future. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gabrielle B wrote a review Dec 2017
1 contribution
My room was clean and tidy. The reception staff were great, very helpful giving us numbers for takeaways and phoning taxis for us. Enjoyed the free breakfast in the morning and have absolutely no complaints. Will be visiting again.
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Date of stay: November 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Whites H, Reception at Whites Hotel
Responded 27 Feb 2018
Dear Gabrielle, Thank you for your kind review, Here at Whites Hotel we pride ourselves on great customer service and are overjoyed this is noticed by our Guests, We hope to welcome you back in the near future Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Janice S wrote a review Dec 2017
Saltcoats, United Kingdom480 contributions140 helpful votes
Had a lovely dinner here Very friendly staff Service was quick A lovely atmosphere also Would come back here If we came to visit newcastle They have television on Quite big inside And the toilet are clean
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Date of stay: December 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Whites H, Reception at Whites Hotel
Responded 27 Feb 2018
Dear Janice, I was extremely happy to see your review regarding the restaurant area within our Hotel. Here at Whites we offer food cooked inside our 5 star kitchen, and are pleased you enjoyed your experience, We hope you can stretch your next stay to enjoy the benefits of an over night stay. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Peter C wrote a review Dec 2017
London, United Kingdom57 contributions20 helpful votes
Booked for a one night stay in November but ended up leaving after just 30 mins as the room was so awful and the bar was as noisy as a disco (and it was only 6pm). The mattress on the bed was very thin and uncomfortable, the chest of drawers had a draw missing and the loo was so oddly placed you could only use if you adopted an 'extreme man spreading position. Even tho we had paid up front we simply couldn't stay. Receptionist said she couldn't refund us and she would talk to her manager... but we will wait and see. Basically only go here if it is a last resort.
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Date of stay: December 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Whites H, Reception at Whites Hotel
Responded 27 Feb 2018
Dear Guest, When reading your review, we immediately looked into your claims, and when reading the receptionists notes and speaking with her, we found that when you came to check out within minutes of your arrival, the reception queried this and did everything in her power to get to the bottom of your early exit. You did not allow the receptionist know of any the above, and stated that your reasons were not one of the Hotels but that you had wanted to be positioned closer to the city centre. Had we been made aware, we would of dealt with this accordingly Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
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PRICE RANGE
S$56 - S$84 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
36
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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WHITES HOTEL: See 393 Reviews, Price Comparison and 210 Photos (Newcastle upon Tyne, England) - Tripadvisor