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Malmaison Newcastle

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Malmaison Newcastle
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2,088 Reviews from our TripAdvisor Community

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Showing 2,078: English reviews
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Middlesbrough, United Kingdom
Reviewed yesterday NEW

Managed to get an excellent dine and stay deal which included a room plus a meal from the fixe prix menu or a contribution to the a la carte menu. Check is was good and the reception staff stored our bags as our room was not ready so we headed off to the Head of Steam for a couple of...

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Helpful?
Thank bill c
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear bill c, Firstly, thank you for taking the time to write your complimentary review and I am so pleased to read that you had such a positive stay at Malmaison Newcastle! It’s lovely to read that you found your room (614) to be comfortable and spacious and that our reception team looked after you so well on arrival. I’m...

Newcastle upon Tyne, United Kingdom
Reviewed yesterday NEW

We stayed for 2 nights, Our room was an L shape with a sofa pointing towards the TV and a small chair towards the lovely view out of the window (we changed it round!!!). On booking, weeks earlier, I had asked for Gluten free to be catered for and had provided a list of what and where to buy them...

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Helpful?
Thank darlinglouis
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear darlinglouis, Firstly, thank you for taking the time to write your review. I’m very happy that you enjoyed your stay and that you enjoyed the views from the room. I understand the issues that you experienced with your dietary requirements and apologise that you had to remind our staff a number of times about being gluten free. I’m very...

A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

We went there after a recommendation and didn't get disappointed.The food was great and Service exellent.It was busy but the Staff ( Justin and Tessie )couldn't have been more accomodating.Especially Tessie, as I assume the Shift manager, couldn't have done more as we had special dietary needs. We definately will be back, Thank you.

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Helpful?
Thank A TripAdvisor Member
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear TripAdvisor Member, Thank you for taking the time to write your review following your Sunday lunch experience in our Chez Mal Brasserie. You’re right our Sunday Lunch is great and I’m so pleased that you enjoyed it. I’m also very happy to hear that Justin and Tessie were able to look after you so well. I will be sure...

Reviewed 2 days ago NEWvia mobile

Wonderful hotel and well situated near the Millenium Bridge and walking distance to all the key restaurants. The decor was interesting and fun although a little dated. Had a good upgrade to a junior suite. The staff were brilliant. So attentive and helpful. Only think I can think of which was disappointing was th cost of parking which at 10£...

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Helpful?
Thank 255Roberv
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear 255Roberv, Firstly, thank you for taking the time to write your review and I’m pleased that you enjoyed your stay with us. You are right, we do indeed have a fabulous location and the Newcastle and Gateshead Quayside is a great part of town. I apologise if you found the cost of parking to be expensive, unfortunately the Sandgate...

Newcastle upon Tyne, United Kingdom
Reviewed 3 days ago NEWvia mobile

This is the 2nd time I have stayed here. The first time we got an amazing room it was massive, this time we got a room which was lovely but smaller, we had a look at the floor plan and it was just unlucky we had been put in a smaller room (I still cannot fault it however). We stayed...

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Helpful?
1Thank Lauren L
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Lauren L, Thank you for taking the time to write your review following your recent stay. I am very pleased to read you had such a lovely stay at Malmaison Newcastle. It is a pleasure to read that our staff were so helpful during your stay. We very much look forward to welcoming you back to Malmaison Newcastle again...

Reviewed 3 days ago NEW

Me and my fiance stayed here on Christmas day 2016, beautiful hotel our room was clean and modern with a lovely big window with blackout curtains which i loved! From checking in to checking out we had a great stay staff were very help full! we had our breakfast brought to our room in the morning which was delicious!! nothing...

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Helpful?
1Thank Brodie D
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Brodie D, Thank you for taking the time to write your review following your recent stay. I am very pleased to read you had such a positive stay at Malmaison Newcastle at Christmas. It is a pleasure to read that you enjoyed your room service breakfast too! We very much look forward to welcoming you back to Malmaison Newcastle...

Catterick, United Kingdom
Reviewed 1 week ago

I received some excellent customer services from Chris the deputy general manager and Daniel the front of house manager. This hotel really cares about it guests and I would highly recommend it to all visitors to Newcastle. Thank you

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Helpful?
1Thank j0ndarby
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear j0ndarby, Thank you for taking the time to write your review following your recent visit. It is pleasure to read that your enjoyed your stay with us and that Chris and Dan looked after you so well. I will feed this back to them and would like to thank you on their behalf. We very much look forward to...

Gateshead, United Kingdom
Reviewed 1 week ago via mobile

Have stayed at this hotel 3/4 times now. Never been let down by the rooms. The suites are amazing and staff are friendly. The food is generally good but did have one occasion when we had the steak and had to send it back. This was however refunded.

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Helpful?
Thank Jonathan H
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Jonathan H, Firstly, thank you for taking the time to write your review. It is lovely to read that you had such a good time during your return stay with us and you always find our rooms and suites to be comfortable. I can only apologise for the steak not meeting your expectations, but I am happy to read...

Whitley Bay
Reviewed 1 week ago

Stayed at the Hotel in February at weeked. Very nice room overlooking the river and quayside with a view of the Tyne bridges. Room very well equipped, lighting on the dark side (but possibly romantic for some!) The Brasserie restaurant is excellent with good service too. Staff on reception most helpful.

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Helpful?
Thank madeirafanwhitleybay
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear madeirafanwhitleybay, Thank-you for taking the time to write your review. I am pleased to read that you enjoyed your recent visit to Malmaison Newcastle. I’m so glad that you enjoyed your room with River Tyne view. It is also nice to read that you found our Chez Mal Brassiere excellent. Furthermore, It’s great to hear that you found our...

London, United Kingdom
Reviewed 1 week ago via mobile

Stayed here for 2 nights. Very nice hotel in a decent location. Room amenities were good, well decorated. Staff were helpful and polite. Nice bar inside, room service was good. Good gym facilities shame about lack of swimming pool but lovely hotel overall. Would stay again.

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Helpful?
Thank Barry M
Richard L, General Manager at Malmaison Newcastle, responded to this review

Dear Barry M, Thank-you for taking the time to write your review. I am pleased to read that you enjoyed your recent stay with us. It is a pleasure to read that you enjoyed your room service and the hotel location. We very much look forward to welcoming you back to Malmaison Newcastle on your next stay with us and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Fog on the Tyne? Let's hope not. Otherwise you'll miss the great view of the Tyne Bridge you get from our hotel in Newcastle city centre. But then, when you're staying at Malmaison Newcastle, it's the views on the inside that tell you your boat's come in. While you're right at the heart of Newcastle's great shops and exciting nightlife, the lure of MALBAR's legendary cocktails and the Mal Brasserie's classic dishes with a twist is pretty strong. And who wants to spend all night out on the town when one hotel in Newcastle has a whole floor with a shipbuilding theme and bathtubs you could sink a battleship in? It could only be the Newcastle Mal. ... more   less 

Additional Information about Malmaison Newcastle

Address: Newcastle Quayside, Newcastle upon Tyne NE1 3DX, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: $158 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Newcastle 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Malmaison Newcastle Hotel Newcastle Upon Tyne
Malmaison Newcastle Upon Tyne
Malmaison Newcastle Hotel Upon Tyne
Hotel Style:
#2 Spa Hotel in Newcastle upon Tyne
#10 Luxury Hotel in Newcastle upon Tyne
#11 Romantic Hotel in Newcastle upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison Newcastle staff and other travellers.
14 questions
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United Kingdom
7 months ago
Durham, England, United Kingdom
Newcastle upon Tyne, England
over a year ago
1 month ago
Newcastle upon Tyne, England

See all questions (14)

Questions? Get answers from Malmaison Newcastle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riverside view is best - same for Brasserie”
 of 5 bubbles madeirafanwhitleybay, 15 Feb 2017 | Read review
“Above second floor and not beside the lifts!”
  • Extra £35 for a Room with a view -and a flag! (2nd floor)
 of 5 bubbles ability4all, 9 Feb 2017 | Read review
“Brilliant location”
 of 5 bubbles HeidiN420, 7 Feb 2017 | Read review
“Ask for a room with a river view”
 of 5 bubbles AmberT885, 7 Feb 2017 | Read review
“ask for a river view”
 of 5 bubbles NorthernStar37, 5 Feb 2017 | Read review
5 of 5