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Malmaison Newcastle

2,569 reviews
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Traveller (808)
Room & Suite (329)
Dining (58)
Overview
  • Excellent49%
  • Very good31%
  • Average13%
  • Poor5%
  • Terrible2%
Travellers talk about
“millennium bridge”(310 reviews)
“bridge view”(36 reviews)
“corner suite”(39 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
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Reviews (2,569)Write a Review
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LanguageEnglish
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1,199
799
352
130
71
Show reviews that mention
All reviewsmillennium bridgebridge viewcorner suitemini barsunday lunchcooked breakfastan upgradesuperior roomafternoon teabirthday treatlovely hotelcar parkhotel bara lovely staypublic areasbars and restaurantsfull english
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11 - 15 of 2,551 reviews
Reviewed 1 week ago via mobile

Short version —- 3 course Sunday. I can’t find a Single fault. This is unusual for me. Long version —- on entering the restaurant manager greets you. Nice touch and she’s word perfect. Layout and decor are perfect as you would expect. Staff don and...More

1  Thank Damian C
Response from Richard L, General Manager at Malmaison NewcastleResponded 1 week ago

Dear Damian C, Thank you for taking the time to write your review following your recent visit. It is a pleasure to read your positive comments. It sounds like Don and Emma really looked after you during your time with us, I will be sure...More

Reviewed 1 week ago

Stayed her with my wife for my birthday treat, enjoyed lovely meal in restaurant and cocktails. We upgraded to suite one with table football in, lovely rooms with good facilities and very helpful and friendly staffMore

Thank Alison J
Response from Richard L, General Manager at Malmaison NewcastleResponded 1 week ago

Dear Alison J, Thank you for taking the time to write your review following your recent visit. It is a pleasure to read your positive comments. It sounds like you both had a great time for your birthday, I am pleased to read that you...More

Reviewed 1 week ago via mobile

Visited here today for Lunch, used an itison voucher and sometimes at places you then don’t get brilliant service. However the service here today was brilliant, food was amazing and Tessie was wonderful so welcoming and friendly throughout, best service we’ve had anywhere for ages.More

Thank Starlolo
Response from Richard L, General Manager at Malmaison NewcastleResponded 1 week ago

Dear Starlolo, Thank you for taking the time to write your review following your recent visit. It is lovely to read your kind comments. It sounds like Tessie really looked after you during lunch, I will certainly share your comments with her. We very much...More

Reviewed 1 week ago

We stayed for one night when visiting my daughter at University. I paid for an upgrade and had a superb room on the front overlooking the new bridge. Walking in on a sunny day (actually got one in Newcastle) the reception area seemed rather dark....More

Thank trainman2017
Response from Richard L, General Manager at Malmaison NewcastleResponded 1 week ago

Dear trainman2017, Thank you for taking the time to write your review following your recent visit. It is lovely to read your kind comments. We are very lucky with our location right on Newcastle’s iconic Quayside, lending beautiful views from our bridge view rooms. We...More

Reviewed 1 week ago via mobile

Food in restaurant was fabulous the waiter Don was amazing service as was the bar service by the bar staff Layla will definitely be back as the customer service from both Dom And Layla was second to noneMore

Thank jackie p
Response from Richard L, General Manager at Malmaison NewcastleResponded 1 week ago

Dear Jackie P, Thank you for taking the time to write your review following your recent visit. It is lovely to read your positive comments. It sounds like Layla and Don really looked after you during your time with us, I will be sure to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$110 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Newcastle upon Tyne
#9 Luxury Hotel in Newcastle upon Tyne
#11 Romantic Hotel in Newcastle upon Tyne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$110 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Newcastle upon Tyne
#9 Luxury Hotel in Newcastle upon Tyne
#11 Romantic Hotel in Newcastle upon Tyne
Room types
Suites, Non-Smoking Rooms
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Traveller (808)
Room & Suite (329)
Dining (58)
Amenities (34)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Becky M
11 January 2018|
AnswerShow all 2 answers
Response from ELIZABETH B | Reviewed this property |
I haven’t stayed at Newcastle Upon Tyne as I live there but have regularly stayed at the Mal in Leith. The pet friendly room we use is a corner room on the first floor, dual aspect windows one with patio doors and... More
1
Vote
trrywelch
14 December 2017|
AnswerShow all 5 answers
Response from Richard L | Property representative |
Dear TripAdvisor member, We do indeed have complimentary WiFi both in the public areas and all the bedrooms. Many thanks, Mal Team
0
Votes
Caitt D
4 December 2017|
AnswerShow all 2 answers
Response from Richard L | Property representative |
Dear TripAdvisor member, Yes the twin baths are only in the Ark Royal suite. Many thanks, Mal Team
0
Votes
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Room Tips
"Get a room facing the river."
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"Ask for a river view"
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"Book a River view and opt for the e standby"
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"Corner superior room is as good as a suite in many hotels"
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