Neville Street, Newcastle upon Tyne NE1 5DF England
Lowest prices for your stay
US$103
US$92
Hotels.com
Orbitz.com
Trip.comUS$103
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (596)596
Room & Suite (113)
Dining (44)
About
#39 of 90 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Located across from Grand Central Station, the County Hotel is perfect for shopping, sporting and cultural events, and visiting the world-famous Hadrian's Wall. A magnificent Grade II Listed Victorian, the hotel is the ideal base for shopping, concerts and other cultural events, with attractions from Roman remains to the legendary St James' Park within a short drive.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
305Restaurantswithin 0.5 km
223Attractionswithin 0.5 km
1799Reviews30Q+A100Room tips
Reviews
Traveller rating
- 600
- 545
- 331
- 175
- 148
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
I would stay in this hotel again. Arrived at the hotel at 9am to drop off our bags, the guy at the desk was so, so pleasant so great start. Check in at 3pm was quick and easy. We paid more for a deluxe room, I would definitely recommend this as saw normal rooms in passing and there's very little floor space around the bed. Our room was lovely, the bed, the bathroom and floors were clean. The tea cups were not so that was disappointing. Hairdryer also didn't work but didn't need it so it was non-issue for us. Some of the sash windows open but need to be propped up and meant to enquire where the bathroom extractor fan is because we couldn't find it. Location is excellent, anything you could want to see in the city is a 15min walk and train/metro directly across the road. Our room was on the 2nd floor so we took the lift then had 7 steps down and similar back up again to reach our room down the corridor (may be an issue for some). Greggs, Starbucks and a lovely Turkish cafe right outside the front door. I didn't have breakfast in the hotel so can't comment but the dinner in the Hudson restaurant was lovely so I would imagine it would be nice? Also the staff in the Hudson were great. I'd be happy to stay again based on city centre prices and location.…
Read more
Date of stay: May 2023Trip type: Travelled as a couple
Room Tip: Room 233 is lovely.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcus Klemm, Other at County Hotel
Responded yesterday
Hi Danielle G, Thank you for taking the time to leave such lovely feedback, we are delighted you enjoyed your stay. We look forward to welcoming you back again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great stay from start to finish, very polite and friendly staff. Nothing was too much trouble for them, from Reception staff to Restaurant, Bar and even the housekeeping staff were extremely polite and helpful. Can't fault them for quality of service, went above and beyond.
Read more
Date of stay: May 2023Trip type: Travelled solo
Room Tip: You have to try the food in the restaurant, its cooked fresh daily.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcus Klemm, Other at County Hotel
Responded 1 week ago
Hi Michael, Thank you for taking the time to give us your glorious feedback. We are delighted you enjoyed your stay and I know the team will be pleased to read your lovely comments. We look forward to welcoming you back again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Loved it and friendly staff who couldn’t do enough for you. My room faced a noisy street so first thing the next morning I asked if I could be moved and I was upgraded to a double quiet room. Some reviews stated the rooms were very hot so I bought a fan but there are fans available and I even brought earplugs just to make sure as I’m very noise sensitive. Very nice hotel
Read more
Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcus Klemm, Other at County Hotel
Responded 1 week ago
Hi RNST, Thank you for taking the time to leave your feedback, we are so pleased you enjoyed your stay. We are always happy to help people if we have the opportunity and availability to make their stay more comfortable. We lookf orward to welcoming you back again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
What a beautiful hotel, staff were so helpful & pleasant. Rooms were lovely, great shower. Walk out the Train station over the road and your in it. Fantastic location Great for sightseeing around Newcastle I would definitely stay here again ****
Read more
Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcus Klemm, Other at County Hotel
Responded 1 week ago
Thank you for taking the time to leave such lovely feedback, we are delighted you enjoyed your stay. We are very fortunate to be in such a great location and try to add a lovely, friendly, service to it to make your stay as pleasant as possible. It is nice to hear that the teams efforts are not going un-noticed. We look forward to welcoming you back again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is convenient for many things and the staff are lovely and the hotel itself is done to a high standard. We had booked a junior suite and was duly given one in the west wing. I lay here writing this review at 03.30 due to the noise from a nightclub opposite on a Sunday night…….AVOID AT ALL COSTS
Read more
Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcus Klemm, Other at County Hotel
Responded 1 week ago
Hi Terry, Thank you for your great comments about the hotel and the team, we are delighted you liked the standard of the room and the service from the team. We look forward to welcoming you back again soon and will put you in a different part of the hotel on a bank holiday weekend.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Very disappointed no lift to family room had to carry a pram and the baby and luggage up and down stairs no bedding provided for the children ours was stained and dirty no bath plug no windows would open at all and room was far too hot no air con and filthy windows and no help or apology at all from this hotel definitely not for families or worth the money
Read more
Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Marcus Klemm, Other at County Hotel
Responded 1 week ago
Thank you for taking the time to leave your feedbck.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just opposite train station, probably best to park in there. Nice welcome. Public areas are well kept. Room was nice. Breakfast was good. Would definitely stay again. Best to get a room on a higher level
Read more
Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcus Klemm, Other at County Hotel
Responded 1 week ago
Thank you for taking the time to leave your feedback. We are really pleased you enjoyed your stay. We will always do our best to accommodate guest requests for floors, just let us know when you book directly on the phone or through our website! See you again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic location right in heart of the city Great on site car park Great size penthouse Great shower Comfy bed Good buffet breakfast lots of choices Really good bar on site very busy Definitely worth a visit
Read more
Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcus Klemm, Other at County Hotel
Responded 1 week ago
Well, what can we say but thank you! We look forward to welcoming you back again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the apartment side of the hotel. Two bedroom apartment was great for traveling with family. Paul at the front desk was awesome and super helpful as were all the folks who work up front. Great city, location, and would definitely stay again!
Read more
Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcus Klemm, Other at County Hotel
Responded 4 weeks ago
Hi Chris H, Thank you for taking the time to leave your lovely feedback. We are absolutley delighted you enjoyed the apartments, we also think they are great! It is always great to hear the team are working hard to make the guests feel welcome. We know Paul is a star and we are very proud to have him on our team. We look forward to welcoming you back again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Happytraveller4943 wrote a review Apr 2023
Wakefield, United Kingdom224 contributions97 helpful votes
Chaotic, disgusting and disorganised. The breakfast was appalling . Burnt stewed coffee even at 0630 am, a 45 minute wait for raw porridge, no real service or availability and our conference made difficult by no options for faith or dietary needs even those these were clear and explicit in the contact . A chaotic joke of a business.
Read more
Date of stay: April 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marcus Klemm, Other at County Hotel
Responded 4 weeks ago
Hi Happytraveller4943, Please accept our apologies that you did not enjoy your breakfast and thank you for taking the opportunity to let us know about it. We hope to welcome you back again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$70 - US$124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
county hotel, newcastle hotel newcastle upon tyne, county hotel by thistle newcastle, county hotel newcastle upon tyne
FORMERLY KNOWN AS
Mercure Newcastle County Hotel
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
131
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingCOUNTY HOTEL: UPDATED 2023 Reviews, Price Comparison and 596 Photos (Newcastle upon Tyne, England) - Tripadvisor
Frequently Asked Questions about County Hotel
Which popular attractions are close to County Hotel?
Nearby attractions include The Escape Key (0.5 km), EXIT Newcastle (0.1 km), and The Glamorous Owl (0.4 km).
What are some of the property amenities at County Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at County Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at County Hotel?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to County Hotel?
Conveniently located restaurants include Yathai, Missy Milieu's, and Twenty Twenty.
Is County Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at County Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does County Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to County Hotel?
Many travellers enjoy visiting Victoria Tunnel (1.7 km), Quayside (0.9 km), and Newcastle Cathedral (0.4 km).
Is County Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.