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Neville Street, Newcastle upon Tyne NE1 5DF England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$96
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US$96
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US$91
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (410)
Room & Suite (57)
Dining (42)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#46 of 91 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Located across from Grand Central Station, the County Hotel is perfect for shopping, sporting and cultural events, and visiting the world-famous Hadrian's Wall. A magnificent Grade II Listed Victorian, the hotel is the ideal base for shopping, concerts and other cultural events, with attractions from Roman remains to the legendary St James' Park within a short drive.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English
1614Reviews29Q+A100Room tips
Traveller rating
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Popular mentions
Kevin T wrote a review 26 Jan
1 contribution
As it was my birthday, I was surprised by my best friend that I would be staying at the County for the evening. Upon arrival, we were met by a lovely member of staff who helped us with our bags and held the door to the hotel open. Check in, was smooth, slick and friendly. Very informative staff. After the excellent directions too our lovely double twin room, the door opened and inside the staff had been in. They had put balloons, birthday banners up, wrote a card wishing me happy birthday. As a city centre hotel you expect luxury and helpfulness of the staff, however this was going above and beyond. After a refreshing shower in their bright, airy and modern bathroom we went downstairs to the restaurant attached The Hudson. Where we ate some amazing food, drank som wonderful champagne…and then hit the town! Check out again was slick, smooth and stress free. We had a lovely breakfast the next day in the restaurant, again the staffs attentiveness is top notch! As if this stay wasn’t enough I had booked to stay for another night a couple of days later. Upon arrival I was in a major hurry and was talking to a lovely member of staff who was checking me in. He knew I was in a hurry as I was seeing a show, and got me booked in quickly and shown to my room. I was in an executive suite….my oh my! I could have stayed there all night and sacked the show off! The room was just lush! The staff are lush! The beds are so comfy! Everything is clean! Nothing is an issue for the staff! The people that write these negative comments I fear exaggerate the truth!
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Date of stay: January 2022Trip type: Travelled with friends
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josephinemullen wrote a review 24 Jan
Hexham, United Kingdom6 contributions3 helpful votes
Went today for restaurant week for the lunch menu the service, price, food could not fault would definitely recommend will be returning we had the 2 4 1 cocktail also you can see the food been cooked in kitchen
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Marcus Klemm, Other at County Hotel
Responded 2 days ago
Hi josephinemullen, Thank you for your lovely review, we are really pleased you enjoyed your lunch. We look forward to seeing you for the 2-4-1 cocktails but don't forget we are running that fabulous food offer for until the end of January as a "restaurant month" as well. See you again soon.
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Anthony A wrote a review 20 Jan
Sunderland, United Kingdom3 contributions1 helpful vote
We chose the county as we had passed it many a time while out and about in newcastle and thought it looked nice. We then chose to stay here for the night for my partners birthday and have a night out for a meal and drinks. Immediately at check in we were impressed the guy on reception was very friendly and helpful. We were given an extra hour extended on our check out time which we were very appreciative of as this meant not getting up as early after being out on the evening. The room we had was the city double room and it was very nice. The bed was very comfy and we had a great view of central station from the window. The only thing i would mention is we were 2nd floor up and till about 2 in morning it can be a little noisy as people shout passing drunk but that is no fault of hotel and we did have window open a little. Thanks for an amazing stay county.
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Marcus Klemm, Other at County Hotel
Responded 2 days ago
Hi harp024, Thank you for your great feedback, we are really pleased you enjoyed your stay and the service from the team. We agree the City Double rooms are really nice and next time you come please ask the team about an upgrade to one of our Deluxe or Executive rooms, with the Nespresso coffee machine, robes and slippers, we think you'll like these even more! We look forward to welcoming you back soon.
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rasfer wrote a review 19 Jan
Cheltenham, United Kingdom1 contribution
Booked a room for three nights and explained when booking the flexibility I required. I was misinformed during the booking and discovered this immediately on checking in. I was told to speak to the manager (Marcus) who would be in the following day, who then subsequently referred me to the booking team over the phone, who referred me back to the manager (Marcus). Days and days pass by waiting for a response only to be told he is 'confident' I was not misinformed and therefore they would not offer the refund for the two nights no longer required. They also said they believed that the cancellation policy was clearly stated - but they changed the wording of the cancellation policy after my complaint. Why change the cancellation policy wording if it was clear as you say Marcus? Still waiting for a reply and it is now close to a month since we stayed. Avoid this place like the plague. Just a terrible experience.
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Date of stay: December 2021
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Response from Marcus Klemm, Other at County Hotel
Responded 2 days ago
Hi rasfer, Thank you for taking the time to send us your feedback. I am pleased to see that you enjoyed the hotel and the bedrooms. As we have discussed, please accept our apologies again if you misunderstood the flexible cancellation policy when making your booking. When we spoke you advised you had seen in the confirmation email, sent immediately after you booked, that the flexible rate cancellation policy was 1 day prior to arrival, which was different to what you thought you had booked. I can appreciate being busy and needing to wait until arriving at check in to query this but it was confirmed again, at that stage, that the policy was the ability to cancel up until 1 day prior to arrival, not on the day. As you know when we spoke the following morning, the same information was given and you were immediately offered a refund for the 3rd night of the reservation, in line with the cancellation policy. Again, we are sorry that there was any misunderstanding, we feel our 1 day prior flexible booking policies are very generous and we hope to welcome you back to the County Hotel again soon.
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Elaine Penshaw wrote a review 13 Jan
Washington30 contributions8 helpful votes
Four of us went for a late lunch and were highly impressed. Efficient, pleasant staff. Beautiful delicious food and 2 for 1 cocktails. As it was restaurant week it cost £10 ,for 2 courses An excellent day out.
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Date of stay: January 2022Trip type: Travelled with friends
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PRICE RANGE
US$60 - US$156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
county hotel, newcastle hotel newcastle upon tyne, county hotel by thistle newcastle, county hotel newcastle upon tyne
FORMERLY KNOWN AS
Mercure Newcastle County Hotel
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
131
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Frequently Asked Questions about County Hotel
Which popular attractions are close to County Hotel?
Nearby attractions include The Escape Key (0.5 km), EXIT Newcastle (0.1 km), and The Glamorous Owl (0.4 km).
What are some of the property amenities at County Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at County Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at County Hotel?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to County Hotel?
Conveniently located restaurants include Revolution Bar & Kitchen, The French Quarter, and Topolino Restaurant.
Is County Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at County Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does County Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to County Hotel?
Many travellers enjoy visiting Victoria Tunnel (1.7 km), Quayside (0.9 km), and Newcastle Castle (0.3 km).
Is County Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.