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Hotel Indigo Newcastle, an IHG hotel

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2/8 Fenkle Street, Newcastle upon Tyne NE1 5XU England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (846)
Room & Suite (350)
Dining (114)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 23/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Newcastle, an IHG hotel
Updated 23/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 91 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Indigo is all about combining authentic local experiences, modern design and intimate service with the peace of mind and consistency of staying with one of the world’s largest hotel groups (IHG®). Hotel Indigo Newcastle is a four-star boutique hotel in the heart of the city, heavily influenced by its location within the historic Grainger Town area. The hotel is situated less than a five minute walk from Newcastle Central Train Station, with the following key features: • 148 individually styled guest rooms • Spacious bathrooms, spa-style rainfall showers and luxury Aveda toiletries • Complimentary mini-fridges, replenished each day • High speed Wi-Fi access throughout the hotel • 100 on-site car parking spaces The hotel also features an on-site Marco Pierre White Steakhouse Bar & Grill restaurant, which is proving to be one of the city’s most popular eateries. The restaurant can cater up to 100 guests, with semi-private dining for numbers of up to 50.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Baggage storage
Newspaper
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Special diet menus
Wine / champagne
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English
2923Reviews32Q+A100Room tips
Traveller rating
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Popular mentions
JCT1962 wrote a review 9 Jan
Newcastle, United Kingdom305 contributions178 helpful votes
Stayed here for the second time whilst visiting Blackfriars Restaurant for my wife's birthday. Paid a little extra for a room with a balcony and it was a nice room of a good size and warmer than last time when we had problems with heating. The service was friendly and helpful and on site parking was very handy. Bar was again friendly although choice of ales is limited. Breakfast was buffet style with hot and cold selection.
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Date of stay: January 2022
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Andrea C wrote a review Dec 2021
Lancashire, United Kingdom19 contributions16 helpful votes
+1
I am a big fan of the Hotel Indigo but this time it didn't live up to expectations. We stayed for one night whilst returning our adult son to his home in Newcastle. Having stayed here before, as well as other Indigos, we definitely expected better. Check in was good and people friendly, especially the bar staff. The room was not up to par. Paintwork chipped all over, stains on bathroom counters, stains on the clean sheets and plenty of fluff/dust on some surfaces. We realised it has been hard times for hotels but some things are inexcusable, including weird mud stains kn the bathroom door ( at least I hope it was mud) and the fluff on surfaces. Breakfast wasn't good either and as I am gluten free options from the help yourself hot buffet were very limited.
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Date of stay: December 2021Trip type: Travelled as a couple
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Response from IHG Service, Other at Hotel Indigo Newcastle, an IHG hotel
Responded 6 days ago
Hi andreacH2529XI, Thanks for your review and for staying with us. Our goal is to consistently provide superior service and accommodations, and your comments are very important to us. I am sorry for your disappointment with your recent stay due to the poor upkeep of the room you received. I have shared your comments with hotel management about the impact this had on your visit. I know they appreciate your sharing your experience and am confident they will take steps to improve guests' satisfaction. Many thanks for your feedback. We hope to see you again and make your stay better than your last. Sincerely, Connie D Case Manager IHGService
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Darren Mc wrote a review Dec 2021
Stanley, United Kingdom488 contributions228 helpful votes
+1
Easy check in. Bar / restaurant area very stylish Room: Modern and well presented with plenty of sockets and storage space, full length mirror, iron, safe etc. Comfy bed if a little creaky Laminate flooring not carpets Seating and desk space with hot drink facilities. Shower only with hand and rain fall heads, full range toilet tries and tissues. A very nice place to stay, next to Newcastle Academy, few minutes walk from rail station and central Newcastle. I’d definitely stay again
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Small car park
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jps73 wrote a review Dec 2021
Bishop Auckland, United Kingdom115 contributions82 helpful votes
Great central location. The bedroom was quite tired as were some communal areas, it was clean enough though. Mini-bar in room should have had a lot more than it did in it. The staff were all friendly enough. Meals were nice especially breakfast. Not much drink selection at the bar. Parking is quite limited so arrive early. I booked quite late and spent a lot of money on an upgraded room and overall it was not worth the money. I expected a lot more for the price.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Arrive early if you are driving as parking is limited
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Response from IHG Service, Other at Hotel Indigo Newcastle, an IHG hotel
Responded 3 weeks ago
Hi jps73, Thank you for leaving us a review of your recent stay. We are committed to providing an inspiring and relaxing experience amidst this pandemic crisis. It is in my dismay to learn that you found our rooms and amenities less pleasing. I am sorry that we missed the mark in ensuring the level of satisfaction and convenience every guest should expect from an IHG Hotels & Resorts property. We always challenge ourselves to be better and feedback like yours will serve as a constant reminder to enhance our Service Hospitality. I've communicated your feedback with our hotel management. I trust that this will be discussed with the team to identify the areas that require improvement. Pleasure once again to host your visit and I hope that we'll have the opportunity to welcome you back to restore your confidence. All the Best, Alice P Case Manager IHGService
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maatmouse wrote a review Dec 2021
Rhondda Cynon Taf, United Kingdom42 contributions51 helpful votes
Visited this hotel as it had been booked by husband and within works price budget. Hotel was also easy to get to from the railway station. A short walk and you’d arrived. Reception were pleasant, efficient and sorted out my breakfasts. All paid for. Room was modern and comfortable, the bed was not to my taste, being on the hard side, but clean and 2 pillows instead of one, always a bonus. Tea and coffee facilities okay, although the housekeeping staff didn’t refresh the teabags on the second day of staying. Shower was lovely and hot with a rainfall style shower head and a separate hand held shower head depending on what option you wanted. Plenty of shampoo, conditioner and soap left. We tried to book an evening meal inside rather than leave the hotel but were told that the restaurant only was open Thursday to Saturdays due to recruiting issues. Opted instead for room service from the Grainger bar which was a starter of salmon, bread and garnish and a meal of beer battered fish and chips. Both good quality food. Breakfast was excellent- smoked salmon, scrambled eggs a plenty and lots of bread, with plenty of cold meat, beans and bacon etc. Staff very helpful. Overall, a good night out and lots of sanitising stations around for hands.
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Date of stay: December 2021Trip type: Travelled as a couple
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PRICE RANGE
US$94 - US$199 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
148
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Frequently Asked Questions about Hotel Indigo Newcastle, an IHG hotel
Which popular attractions are close to Hotel Indigo Newcastle, an IHG hotel?
Nearby attractions include The Escape Key (0.3 km), EXIT Newcastle (0.04 km), and The Glamorous Owl (0.4 km).
What are some of the property amenities at Hotel Indigo Newcastle, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo Newcastle, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Indigo Newcastle, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Indigo Newcastle, an IHG hotel?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Indigo Newcastle, an IHG hotel?
Conveniently located restaurants include Revolution Bar & Kitchen, The French Quarter, and Snackwallah.
Are there opportunities to exercise at Hotel Indigo Newcastle, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Is Hotel Indigo Newcastle, an IHG hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at Hotel Indigo Newcastle, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Hotel Indigo Newcastle, an IHG hotel?
Many travellers enjoy visiting Victoria Tunnel (1.7 km), Quayside (0.9 km), and Newcastle Castle (0.4 km).
Does Hotel Indigo Newcastle, an IHG hotel have any great views?
Yes, guests often enjoy the city view available here.