Leonardo Hotel Newcastle
Scotswood Road, Newcastle upon Tyne NE1 4AD England
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About
#52 of 91 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Jurys Inn Newcastle offers great-value accommodation in the very centre of vibrant Newcastle. The hotel is just 500 metres from Newcastle Rail Station, a short walk from a plethora of shops, bars and restaurants and just a 10 minute walk from Eldon Square and The Gate shopping centres. The Centre for Life science is 200 metres away and Newcastle United Football Club is 900 metres from the hotel. Its excellent city-centre location makes it the ideal place to stay when visiting Newcastle for both business and leisure. Newcastle is known for its vibrant nightlife and has been voted one of the UK's leading destinations for stag and hen parties. The hotel features an all day Costa Coffee bar and a stylish onsite bar to relax in after an eventful day in the city. Enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10:00am for breakfast and 6:00pm to 10:00pm for dinner. Laundry and dry cleaning service is available. If arriving by car public car parking is available nearby at Times Square car park, located next door to the hotel. Our 274 comfortable bedrooms can accommodate up to 3 adults or 2 adults and 2 children. All bedrooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries, a hair dryer, a flat screen TV with Freeview and Free WiFi. Jurys Rewards. Enjoy a warm welcome, comfortable bedrooms, seasonal menus and a memorable visit to Newcastle with Jurys Inn.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Parking
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Vending machine
Meeting rooms
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Lithuanian
Location
90Good for walkers
Grade: 90 out of 100
48Restaurantswithin 0.5 km
58Attractionswithin 0.5 km
3914Reviews42Q+A100Room tips
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We set off to Newcastle not sure where we we’re staying We chose the leanardo which used to be the jury’s inn Thought we would call in and ask about parking we were told that There was park few streets away ideal we thought We were asked if we had booked we hadn’t but according to reviews it looked reasonable The reception staff advised us to go to booking.com We did £149 later which we didn’t mind it was a treat hadn’t been to Newcastle before and this was a superior suite Or so we thought I think what made us realise that this had been a mistake was when they gave use 2 bottles off water and 2 biscuit’s complimentary for booking superior suite When we arrived at our room we were stunned we have been in many a superior suite through our travel and this was certainly not superior in any shape or form Toilet was loose only 1 toilet roll carpet was filthy covered in hair no air conditioning there so we had to sleep with windows open Big mistake we never slept all night for party goers from midnight till early morning Also we did ask for a quiet room was never going to happen if they had been honest about there room the kind off hotel we were booking into I wouldn’t be writing this now if you’re heading to Newcastle for relaxing weekend avoid this hotel by all means We moved to another hotel called the sandman exactly what we should have been given first time round but hay ho lesson learned the hard way…
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Date of stay: May 2023Trip type: Travelled as a couple
Room Tip: The hotel is no good for a relaxing weekend break and they don’t have ANY SUPERIOR SUITES DO NOT...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Newcastle
Responded 5 days ago
Good afternoon Debbie D, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We are very sorry to read about the inconveniences. Please can you email our customer care team with the full details of where and when you stayed and your booking details so that we can investigate, you can contact us by going to our hotel’s website, if you scroll to the bottom of the page, you will see a button to "Contact Us" there you will then see a section where you can click to “email us". We hope to welcome you back again soon! Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I can't explain how lovely this hotel is, more specifically how amazing Brian is. Due to some questionable advertising by the Gateshead Branch, I realised I'd booked in the hotel on the other side. Me, my wife and 3 year old son had to check into a different hotel on the Friday. On the off chance my Gateshead booking could be switched to Newcastle, I called in at 8.30 am on Saturday morning and explained to Brian that I'd already paid and the Gateshead branch of the same chain wouldn't help me and advised me to go and check availability myself as there was nothing they could do. I walked up to reception and within 15 minutes Brian had sorted it all, even checking us into to a room there and then so we could get our cases, pram etc moved into the room. It's a lovely hotel with spacious, light and airey rooms, but the best thing about the hotel, is Brian. A gentleman who could not do enough for us. My eldest lad is doing a masters in Newcastle and I go up often, I will never stay anywhere else now, purely because of Brian. Oh, the rest of the team are also wonderful.…
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Date of stay: May 2023
Value
Location
Service
Room Tip: If booking for Leonardo Newcastle, do not fall for 'Newvastle Quayside' that's actually in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Newcastle
Responded 6 days ago
Good afternoon Reacher007, Thank you for taking the time to leave a review. It's always a pleasure knowing our guests had a wonderful stay with us. And I do hope you find the opportunity to visit us all again in the near future. I will pass on your wonderful review to the team and I am sure they will be thrilled as I am to know you had an enjoyable stay. We for sure do welcome you back to once again enjoy your time to our hotels. Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed here on Sunday the 21st of May to attend a concert in town. We arrived early and well before check time and were greeted by Brian who couldn’t have been more helpful in checking us in and making sure our bag was looked after until we returned later that night. As we had booked a premium room, he also gave us vouchers for a free bottle of prosecco and coffee, which we didn’t realise we had. We again met Brian at check out in the morning along with Jonathan who both went out of their way to make sure everything was ok, and we had a good night. I don’t think in all my time of travelling I’ve ever met a more helpful and friendly member of staff then Brian, such an asset to the company. All in all, a great experience and would highly recommend to anyone thinking of visiting Newcastle to stay here. …
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: If you need anything or advise on the local area just ask the staff who are very knowledgeable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Newcastle
Responded 1 week ago
Good afternoon Stu9313, Thank you for taking the time to leave a review. We are really happy to hear that you had a wonderful experience with our staff. They are very hard working and very creative in their job. We for sure do welcome you back to once again enjoy your time to our hotels. Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am a regular business visitor with Leonardo and usually stay in Glasgow. This was my first visit to Newcastle. Brian on reception was terrific and Florentina looked after us extremely well during our business meeting the following day. Well done to all…!
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Date of stay: May 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Newcastle
Responded 1 week ago
Good afternoon S4278ALstevent, Thank you for taking the time to leave a review. It's always a pleasure knowing our guests had a wonderful stay with us. And I do hope you find the opportunity to visit us all again in the near future. I will pass on your wonderful review to the team and I am sure they will be thrilled as I am to know you had an enjoyable stay. We for sure do welcome you back to once again enjoy your time to our hotels. Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We got checked in a little earlier, which was very welcomed after a long flight. Beds are very comfortable with plenty of pillows. The bathrooms are in very much need of a refurbishment! There was no pressure to the shower at all, and no hot water. The shower head and soap dish were mouldy, and there was hair in the bathtub. Breakfast was good, with plenty of choices. Staff were nice. I chose this hotel after staying before when it was previously the Jury's Inn, but I was really disappointed this visit.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Newcastle
Responded 1 week ago
Good afternoon LynseyThompson, Thank you for taking the time to leave a review. I am very happy that you found the breakfast to be very good. We try to cater to all dietary needs of our guests in the most delicious way. I am also very happy that you found the staff to be very nice and friendly. Customer service is our obsession and we try our best to leave customers happy. I am also delighted to read that you enjoyed our Dream Beds, as they for sure are excellent to relax after a long and tiring day. We are however very sorry to read about the inconveniences. We will share your concerns to the management team and make sure improvements are made on these areas. We hope to welcome you back again soon! Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brian at reception is a mine of great local information ,his local knowledge and way with customers is probably the best we have seen in years both home and abroad his infectious banter, holiday is clean and easy access from central station a mere 5 minute walk, breakfast is good value and great choices,rooms are good
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Breakfast after 8.45 but before 10 is recommended
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Newcastle
Responded 2 weeks ago
Good afternoon Steveconway7, Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay. We must agree with you in regard to our staff being perfect. They are very kind and helpful to ensure all of our guest feel comfortable and are meet to the highest level of service possible. Brian will be thrilled to know that yet another guest of ours enjoyed their service. We for sure do welcome you back to once again enjoy your time to our hotels. Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were disappointed to arrive at this hotel, expecting to enjoy dinner, only to be told the kitchen was closed. Yet another tour group was enjoying their dinner! No idea why we were denied service. The bar had no snacks, and we had to wait till 8:45 to order some very plain food. The room was average, the keycard refused to open our door and the shower tap refused to deliver hot water I would not recommend this hotel.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Newcastle
Responded 2 weeks ago
Good afternoon Andrew S, Thank your for taking the time to leave a review. I am very sorry to hear that some aspects of your stay did not meet your expectations. Please accept my sincerest apologies. Your concerns will be directed to the management team who'll look at making any possible improvements in our service, which truly is so important to us. We hope to welcome you back again soon! Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a great location just round the corner from the train station. The bars across the road with bear gardens outside are reasonable priced. It was warm and we couldn’t open our window in the room as our room faced onto the bridge and the train line and could hear cars all night I had a restless sleep. The beds are comfy and the rooms are clean. The bathroom could be doing with refurbishment, carpets etc quite out dated. Good for someone looking for a quick stop off stay in newcastle.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Newcastle
Responded 2 weeks ago
Good afternoon kirstyk885, Thank you for taking the time to leave a review. It’s a great thing to acknowledge that you found the beds, the location and the cleanliness to be great. We appreciate your positive feedback a lot. It means our hard work is paying off. I am however very sorry to hear that some aspects of your stay did not meet your expectations. Please accept my sincerest apologies. Your concerns will be directed to the management team who'll look at making any possible improvements in our service, which truly is so important to us. We hope to welcome you back again soon! Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bar is OK River View is amazing amazing staff lovely Only issues was noise from room next door sounded like a party this went on till 4 in the morning Tried to ring the reception 3 times from our room it just rang out Our room had a locked door that led into the next room the party room Avoid 222 if you stay here
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Newcastle
Responded 2 weeks ago
Good afternoon R3813VRjoannec, Thank you for taking the time to leave a review. It's so amazing that your time with us scored so highly. Regarding the issues however, I do hope you had a chance to raise them with our lovely team as I know they would have been pleased to support. We hope to welcome you back again soon! Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
check in poor, room not ready for 50 minutes,complimentry drink in bar. tried to order food but told chef "has gone to the shops" and to go into restaurant and order meal there(same menu as bar)?? very poor choice on menu so went for simple and easy meals ,burgers etc x2 plus ham, egg and chips and more drinks .Nearly an HOUR later after some discussion with the manager our meals arrived, they must have no one in the kitchen, we should have paid for the drinks and left, very very poor service. The breakfast was very good and the rooms were tidy , close to concert ..more proper staff required
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Date of stay: May 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: eat evening meals out
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Experience team , Other at Leonardo Hotel Newcastle
Responded 4 weeks ago
Good afternoon tommoCleveland, Thank you for taking the time to leave a review. I am so happy to see that the location meant a top notch for you. Hopefully you took the time to enjoy some of the most attractive sites it can offer. We are however very sorry to read about the inconveniences. Please can you email our customer care team with the full details of where and when you stayed and your booking details so that we can investigate, you can contact us by going to our hotel’s website, if you scroll to the bottom of the page, you will see a button to "Contact Us" there you will then see a section where you can click to “email us". We hope to welcome you back again soon! Kind regards Aksel Customer Experience Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$73 - US$120 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Jurys Inn Newcastle
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
274
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Claim Your ListingLEONARDO HOTEL NEWCASTLE: UPDATED 2023 Reviews, Price Comparison and 588 Photos (Newcastle upon Tyne, England) - Tripadvisor
Frequently Asked Questions about Leonardo Hotel Newcastle
Which popular attractions are close to Leonardo Hotel Newcastle?
Nearby attractions include Boulevard Show Bar (0.1 km), The Discovery Museum (0.4 km), and Hatchet Harry’s Axe Throwing (0.1 km).
What are some of the property amenities at Leonardo Hotel Newcastle?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Leonardo Hotel Newcastle?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Leonardo Hotel Newcastle?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Leonardo Hotel Newcastle?
Conveniently located restaurants include Yathai, Rumba Casa Latina, and Ottoman Turkish.
Is Leonardo Hotel Newcastle located near the city centre?
Yes, it is 0.8 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at Leonardo Hotel Newcastle?
Yes, dry cleaning and laundry service are offered to guests.
Does Leonardo Hotel Newcastle offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Leonardo Hotel Newcastle?
The staff speaks multiple languages, including English and Lithuanian.
Are there any historical sites close to Leonardo Hotel Newcastle?
Many travellers enjoy visiting Victoria Tunnel (2.2 km), Quayside (1.3 km), and Newcastle Cathedral (0.9 km).
Is Leonardo Hotel Newcastle accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.