Grey Street Hotel
2-12 Grey Street, Newcastle upon Tyne NE1 6EE England
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US$64
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About
#33 of 91 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Boutique, award winning hotel in the heart of the City Centre, located on Newcastle’s most prestigious street. As a Grade II listed building, we cleverly merge Georgian features with modern touches, making the hotel a unique place to stay. Our 49 elegant en-suite bedrooms boast feature walls, a flat-screen TV, work desk, laptop safe and tea and coffee making facilities. We also provide a powerful hairdryer, ironing station and a full range of White Company toiletries. Free wi-fi is provided throughout. We also have a select few rooms which are dog-friendly. City Retreat awarded 'Best British Beauty Salon 2022' offering various massage and beauty treatments including facials and manicures Guests are offered 10% discount on all services. We also have three fully equipped meeting and event rooms which accommodate up to 100 people. Our small team of dedicated, friendly staff strive to ensure all guests have the best possible experience when staying with us.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Nightclub / DJ
Taxi service
Meeting rooms
Spa
Baggage storage
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Room service
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Seating area
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Polish
Location
100Great for walkers
Grade: 100 out of 100
296Restaurantswithin 0.5 km
197Attractionswithin 0.5 km
364Reviews15Q+A60Room tips
Reviews
Traveller rating
- 181
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- 55
- 28
- 25
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From the moment we entered the hotel, we were greeted by Amy who was welcoming and made us feel not just like guests by our interactions with her. The suite was above any expectations we had of the room. The bed was super comfortable and the pillows were really comfortable too. The bathroom was super spacious and did not feel condensed into the room. I would happily stay in the property again as it has, - Great Location - Excellent staff - Spacious and very comfortable rooms
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The hotel is centrally located,great location. Handy for transport, shopping and sightseeing. The room was clean and comfortable and despite being on the Main Street on an incredibly busy weekend it as nice and quiet. Had dinner at Leila lilys on my second night. I chose wrong for my main but everything else was very tasty and the service was great.
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Date of stay: June 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Malhotra Group, General Manager at Grey Street Hotel
Responded 5 days ago
Hi andreawindsor, Thank you for your review on The Grey street Hotel. I am delighted you scored us a 5* star and you loved your stay with us, we are very proud of our adjoining restaurant Lelia Lilys. We hope you would return back to us. Kindest regards, Nicole Indie Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location within minutes walking distance of nightlife/Quayside/St James's Park. Very helpful staff responding swiftly to emails before our visit, and also at check-in. Very clean & comfortable room 👍
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Malhotra Group, General Manager at Grey Street Hotel
Responded 3 days ago
Hi D4045ETmarkj, Thank you for your 5* star review here at The Grey Street Hotel We love hearing amazing comments about how helpful staff are to our guests, we love to show appreciation. I will pass over all comments and we would love to welcome you back in the future. Kindest regards, Nicole Indie Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is a perfect spot if you’re going to the theatre, the room was clean and comfortable and we had a nice welcome from the reception. Breakfast was excellent with a good selection of both continental and cooked food. The only down side to our visit was the bar, on returning from the theatre we were informed last orders had been called and we had four minutes if we wanted a drink, I said we were residents and a very rude man replied it made no difference we are closing. Also several other guests were refused service and had to go elsewhere. When we booked this hotel there is no mention about the bar closing early and I have never experienced this in the many hotels I have stayed in. Sorry Grey Street sort it out.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: The bar closes at ten o clock.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Malhotra Group, General Manager at Grey Street Hotel
Responded 3 days ago
Hi Jennifero68, Thank you for your review on our hotel and adjoining restaurant. I am so happy you loved your hotel stay and I can only apologise you experience some issues in the restaurant I have passed over all comments and we will make sure this gets investigated. I would love to welcome you both back and make sure you are well looked after so please do email me on assistantmanager@greystreethotel.com if you ever plan on returning to Newcastle. Kindest regards, Nicole Indie Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Apsolutely lovely hotel, staff were all very friendly and a great central location. Room was perfect and bed was really comfy. Cocktails were lovely too. The outside area was clean and tidy and plenty of shade if you don't want to sit in the sun.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Malhotra Group, General Manager at Grey Street Hotel
Responded 1 week ago
Hi Z4546WYcheryls, Thank you for reviewing The Grey Street Hotel. We pride ourselves with having the best staff who are always getting the best feedback from our guests so thank you for the noticing this. Our cocktails in Leila Lilys are to die for especially sitting out on our terrace in the summer! We hope you would return to us soon. Kindest regards, Nicole Dixon Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I stayed here for one night as I was at a gig in the city. The hotel looks cute from the outside and the reception area is lovely. The staff were friendly on arrival too. My room was nice in terms of amenities (plenty) and layout. The bed was super comfy and I had loads of pillows and plenty of towels which was great. However I expected more of a boutique feel and a higher standard of cleanliness given the info on the website and the price of the room for a Sunday night. Even though the bedding was fine, the room itself was not clean - there was quite a bit of dust all over the place, hairs in the bathroom, lots of dirt round the bedside tables and various stains on the carpet. It looked tired with scuffed paintwork, marks on the mirror and bathroom ceiling. The towel rail in the bathroom was also leaking (which I reported on check out). Unfortunately it was not what I expected for £88/night. I’ve stayed in chain hotels for less and had the same or better standards. I should have taken more notice of the other reviews - I did not have a good night’s sleep because all I could hear was thumping bass/music from the bars over the road till the early hours. I feel like I should have realised this before given the location. With that in mind I wouldn’t stay there again. It’s probably ok if you’re planning on being out till 3am as you wouldn’t notice though!…
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Date of stay: May 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Malhotra Group, General Manager at Grey Street Hotel
Responded 3 days ago
Hi Mpgal, Thank you for review. I am pleased you found our staff to be friendly and you liked all of our amenities in the rooms. We do have a 24-hour desk if any issues occur during our guests stay and we can get this resolved very efficiently. I do apologise you experienced some issues and we do request for our lighter sleepers to inform us on check in or prior to check in and we can do our very best to allocate our guests in the quieter area of the hotel. I will hand over all comments in regards to room cleanliness to our head house keeper and have this looked into straight away. We would love our guests not to leave feeling disappointed so please do contact me on assistantmanager@greytreethotel.com if you would like to return and I will do my very best for you. Kindest regards, Nicole Indie Assistant Business Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is a quaint grey sexy boutique hotel with a fabulous cocktail bar and restaurant. The rooms are nice sized for Europe (deluxe king), The room was clean and the bedding was really comfy. There are restaurants of every food culture walking distance (like 2-3 minutes). The Eldron sq mall is 5 minutes walking and the staff is just lovely and the most helpful you will ever encounter.
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Date of stay: May 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Food, drinks and shopping within walking distance. It is near a University so there is party...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Malhotra Group, General Manager at Grey Street Hotel
Responded 3 days ago
Hi fant0b, Thank you for reviewing us here at The Grey Street Hotel WOW such a fab review! I am so happy you had such a great stay with us and we hope you would visit us again when you return to Newcastle. Please contact us directly if you would like to the best deals and packages. Kindest regards, Nicole Indie Assistant Business Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
2nd time staying at Greystreet, this time with the kids. Couldn't fault the stay. Rooms light and large, close to each other. Bathroom and amenentities lovely. Staff friendly and welcoming. Will be back for 3rd time.
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Malhotra Group, General Manager at Grey Street Hotel
Responded 3 days ago
Hi taniagK6450BF, Thank you your review on The Grey Street Hotel We love welcoming our returning guests especially when you love the rooms and our hotel. I do hope you are booking direct and signed up to our direct loyalty scheme getting in a free room upgrade or bottle of prosecco after so many stays with us. We can't wait to see you all again. Kindest regards, Nicole Indie Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely stay! Felt really looked after and the staff were super helpful. Room was very clean and it is in a great location for exploring Newcastle. Beds are super comfortable. We had drinks in the joining bar downstairs which were great too!
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Malhotra Group, General Manager at Grey Street Hotel
Responded 3 days ago
Hi Lilyw12345, Thank you for your review for The Grey Street Hotel. We are pleased you had such a great stay with us and you enjoyed drinks in our amazing adjoining bar & restaurant Lelia Lilys. We hope you would return with us in the future. Kindest regards, Nicole Indie Assistant Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was in a central location , clean and had great decor , lovely bar area , excellent cocktail menu . Breakfast was very good , great choice both cooked and continental. Staff were friendly and helpful , no hesitation in changing our room due to a noisy ventilation flue outside our window . Highly recommend
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$79 - US$151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel grey street, grey street newcastle upon tyne
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
49
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Claim Your ListingGREY STREET HOTEL: UPDATED 2023 Reviews, Price Comparison and 309 Photos (Newcastle upon Tyne, England) - Tripadvisor
Frequently Asked Questions about Grey Street Hotel
Which popular attractions are close to Grey Street Hotel?
Nearby attractions include The Glamorous Owl (0.1 km), Escape Newcastle (0.3 km), and Tyneside Cinema (0.3 km).
What are some of the property amenities at Grey Street Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grey Street Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Grey Street Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Grey Street Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Grey Street Hotel?
Conveniently located restaurants include Simla Restaurant, Missy Milieu's, and Twenty Twenty.
Is Grey Street Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at Grey Street Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Grey Street Hotel?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Grey Street Hotel?
Many travellers enjoy visiting Victoria Tunnel (1.2 km), Quayside (0.5 km), and Newcastle Cathedral (0.1 km).
Is Grey Street Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.