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US$83
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Contactless check-out
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hampton By Hilton Newcastle
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#28 of 91 in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Feel welcome the moment you arrive at Hampton by Hilton Newcastle. Set just opposite Newcastle Central Station in the heart of the city, this friendly Newcastle hotel is just a short walk from all the shopping, dining & night time entertainment. The Utilita Arena, St James' Park, Sage Gateshead and Laing Art Gallery are just a few moments walk from our Newcastle hotel. Feel at home in our modern guest rooms. The comfy beds have premium mattresses, plush crisp white duvets and both feather & firm pillows. All rooms have WiFi, a desk and a safe, as well as a steam iron and hairdryer. The bright stylish bathrooms have walk-in showers, complimentary toiletries and soft fluffy towels. Start your day with our hot breakfast, including Hampton signature waffles. Relax in the lounge with a coffee or unwind with a glass of wine or a cold beer. Work out in our fitness room, or check emails & print documents in the work zone. Friendly service, clean rooms, comfortable surroundings every time.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Highchairs available
Taxi service
24-hour security
Baggage storage
24-hour check-in
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Vending machine
Non-smoking hotel
Shared lounge / TV area
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Interconnected rooms available
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, French, Greek, Lithuanian
Location
Full view
100Great for walkers
Grade: 100 out of 100
343Restaurantswithin 0.5 km
249Attractionswithin 0.5 km
Contact
Neville Street Baron House, Newcastle upon Tyne NE1 5EN England
Getting there
See all nearby hotels
1941Reviews49Q+A100Room tips
Reviews
Traveller rating
- 983
- 645
- 200
- 66
- 47
Time of year
Traveller type
Language
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Selected filters
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- English
Popular mentions
Had to take a freezing cold morning shower: Called reception manager said boiler had broken 3 days before, no maintenance on site, no option to try a different room, insisted if I ran the water it would get hot. 15 mins later water still ran cold, I was getting late so had to shower cold. Manager unapologetic. Any decent hotel must offer a good bed and hot shower, for a hotel not to have a back up boiler system is bizaare and shows a lack of customer care.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Samantha Evans, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 1 week ago
Good Morning 7mabelw Thanks for taking the time to leave a review regarding your most recent stay. I am sorry to hear of the issues you encountered in respect of the hot water situation. We take a lot of pride in ensuring all our guests have a positive experience and I am sorry that on this occasion your feel that we did not meet expectations. Not sure who it was that you spoke with as the issue was presented for less than 24 hours not three days. We did also organise courtesy rooms at our sister hotel less than 2 minutes away. I would like to address this matter personally so if you could drop us an email with your reservation details so I can take a look into this that would be appreciated. GSA@hamptonnewcastle.com Kind Regards Sam Evans Guest Service Manager
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Hotel's Favourite
We have just returned from a 3 night weekday stay. We arrived at mid day but were able to get into our room straight away. This was a plus as we were expecting to have to wait until 3pm. The room was large, very clean and had all that we needed. The service we received was excellent. Everyone was very pleasant and helpful. The breakfast, which was included in the deal, was very good. The hot food was hot and plentiful.The only downside on the catering was that the floor area of the servery was small and it was crowded at peak times. The location of the hotel is excellent as it's literally across a road from the railway station and there are plenty of places to eat and drink around it.. We will certainly stay here again if we ever return to Newcastle as the staff were lovely, helpful and the service was excellent.…
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Date of stay: August 2021
Rooms
Location
Service
Room Tip: The reception is on the 2nd floor and I would ask for a rook overlooking the railway station or...
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Helpful
Response from Samantha Evans, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 14 Oct 2021
Good Afternoon Mel P Thanks so much for taking the time to leave us a review. We are thrilled to hear you had what sounds like a wonderful stay and the service given was excellent. We do understand that the breakfast room can at times get busy especially late morning, to avoid the busy periods we do recommend popping down a little earlier. We do hope that you will stay again when visiting Newcastle. Kind Regards
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Overall the hotel is OK. Rooms are big enough and fairly clean. I would love to see mire healthy options for breakfast. I stayed 3 times in this hotel in past year and every time reception staff is not very welcoming, I can't say they are rude but they are not pleasant something I would expect from every hotel reception. So everything else is good, but reception is poor.
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Date of stay: April 2022Trip type: Travelled
Cleanliness
Service
Sleep Quality
Helpful
Response from Samantha Evans, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 1 week ago
Good Morning Patryzone2020 Thanks for taking the time to leave us a review of your most recent stay. I am pleased to hear that you found the hotel clean and good size rooms. We do have a large selection of items on our complimentary breakfast, a range of fresh fruits and low sugar options. We do value all feedback and will take your comments on board to improve our guest experience when we look what items we can offer. I am surprised to hear of the feedback regarding our reception team, we endeavour to give guests the best possible service and one area we are complimented on regularly. I would like to thankyou for staying with us 3 times in the past year, loyal to our brand and our hotel and I do hope the next time you stay with us you have a much improved experience. Kind Regards Samantha Evans Guest Service Manager
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It’s the 2nd time we have stopped at this hotel this year, as you approach the hotel it doesn’t look very welcoming (scruffy and grubby) but once you get in the lift and find reception on floor 2 it’s totally different. Lovely staff, extremely friendly. The rooms are great plenty of space and always very clean. Lovely breakfast. The only down side to our last visit was we were in room 608 which is above a pub open storage area (not connected to the hotel) the noise from 4.30am-6.30am was unbelievable, people talking and rolling bear barrels and bottles etc, with no consideration that people in the hotel might be sleeping. I reported it to the member of staff as we checked out his reply was he would report it to his manager as apparently the pub have been told about it before!!!!! Totally spoilt our stay as we were so tired. Apart from that I would recommend this hotel.…
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Samantha Evans, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 1 week ago
Good Morning JFaw Thanks for taking the time to leave us a lovely review of your stay. I am pleased you enjoyed most aspects of your stay but the locality of your room tainted your stay slightly, we do understand the noise at times may disturb our guests being a city centre hotel. When staying again we would recommend dropping us a message prior to your stay, with room requests of an internal room which tends to be a quieter location. You can contact our team on 0191 500 5001 or gsa@hamptonnewcastle.com. We do hope to welcome you back to the hotel in the near future. Kind Regards Samantha Evans Guest Service Manager
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we stayed for 2 nights, the first room looked fine, but when used the bathroom the hand basin had large check-in it, went to reception said we could move rooms we did to one on floor 7, that had all coffee stains, and marks on the wall went back to reception again move rooms, here for a city break, not move around the hotel , no good well gesture just s sorry, as a Hilton member no extra points, or a drink at the bar Think the reception staff need some guest relation training
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Date of stay: April 2022
Value
Cleanliness
Service
Helpful
Response from Samantha Evans, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 1 week ago
Good Morning Thanks for taking the time to leave a review of your stay here with us at Hampton by Hilton Newcastle. I am sorry to hear that we failed to deliver our usual experience for you on this occasion. Please can you supply your reservation details by email to gsa@hamptonnewcastle.com and I would like to take a look into this further as to why our team did not follow up with you. This is not our usual level of service and once I have clarity on room/dates of your stay I will address this with the housekeeping/maintenance team. I will be in touch once I have received the relevant details. We do hope to welcome you back to the Hampton by Hilton in the near future. Kind Regards Samantha Evans Guest Service Manager
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PRICE RANGE
US$85 - US$127 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
160
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Claim Your Listing Frequently Asked Questions about Hampton By Hilton Newcastle
Which popular attractions are close to Hampton By Hilton Newcastle?
Nearby attractions include The Escape Key (0.5 km), EXIT Newcastle (0.1 km), and The Glamorous Owl (0.3 km).
What are some of the property amenities at Hampton By Hilton Newcastle?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hampton By Hilton Newcastle?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hampton By Hilton Newcastle?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hampton By Hilton Newcastle?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hampton By Hilton Newcastle?
Conveniently located restaurants include Simla Restaurant, Revolution Bar & Kitchen, and Twenty Twenty.
Is Hampton By Hilton Newcastle located near the city centre?
Yes, it is 0.4 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at Hampton By Hilton Newcastle?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hampton By Hilton Newcastle?
The staff speaks multiple languages, including English, French, Italian, Polish, Greek, and Lithuanian.
Are there any historical sites close to Hampton By Hilton Newcastle?
Many travellers enjoy visiting Victoria Tunnel (1.6 km), Quayside (0.8 km), and Newcastle Cathedral (0.3 km).
Does Hampton By Hilton Newcastle have any great views?
Yes, guests often enjoy the city view available here.