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About
#30 of 90 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Feel welcome the moment you arrive at Hampton by Hilton Newcastle. Set just opposite Newcastle Central Station in the heart of the city, this friendly Newcastle hotel is just a short walk from all the shopping, dining & night time entertainment. The Utilita Arena, St James' Park, Sage Gateshead and Laing Art Gallery are just a few moments walk from our Newcastle hotel. Feel at home in our modern guest rooms. The comfy beds have premium mattresses, plush crisp white duvets and both feather & firm pillows. All rooms have WiFi, a desk and a safe, as well as a steam iron and hairdryer. The bright stylish bathrooms have walk-in showers, complimentary toiletries and soft fluffy towels. Start your day with our hot breakfast, including Hampton signature waffles. Relax in the lounge with a coffee or unwind with a glass of wine or a cold beer. Work out in our fitness room, or check emails & print documents in the work zone. Friendly service, clean rooms, comfortable surroundings every time.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Highchairs available
Taxi service
24-hour security
Baggage storage
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Vending machine
Newspaper
Non-smoking hotel
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Interconnected rooms available
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, French, Greek, Italian and 2 more
Location
100Great for walkers
Grade: 100 out of 100
316Restaurantswithin 0.5 km
229Attractionswithin 0.5 km
2002Reviews49Q+A100Room tips
Reviews
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Clean, cheap at £82 with breakfast, staff were helpful and nicely mannered, location is ace opposite the train station and central, breakfast standard and plenty of tables and space, rooms not too small and fine.
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Review collected in partnership with Hampton
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Office Front, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 1 week ago
Thank you Ian for taking the time to leave us a review!, We are glad to hear you enjoyed many aspects of your stay especially your complimentary breakfast and glad to hear our team here helped you during your stay with us, We do hope to welcome you back to the Hampton By Hilton again soon. Warm regards Lauren , Guest service Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We have just returned from a 3 night weekday stay. We arrived at mid day but were able to get into our room straight away. This was a plus as we were expecting to have to wait until 3pm. The room was large, very clean and had all that we needed. The service we received was excellent. Everyone was very pleasant and helpful. The breakfast, which was included in the deal, was very good. The hot food was hot and plentiful.The only downside on the catering was that the floor area of the servery was small and it was crowded at peak times. The location of the hotel is excellent as it's literally across a road from the railway station and there are plenty of places to eat and drink around it.. We will certainly stay here again if we ever return to Newcastle as the staff were lovely, helpful and the service was excellent.…
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Date of stay: August 2021
Rooms
Location
Service
Room Tip: The reception is on the 2nd floor and I would ask for a rook overlooking the railway station or...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Samantha Evans, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 14 Oct 2021
Good Afternoon Mel P Thanks so much for taking the time to leave us a review. We are thrilled to hear you had what sounds like a wonderful stay and the service given was excellent. We do understand that the breakfast room can at times get busy especially late morning, to avoid the busy periods we do recommend popping down a little earlier. We do hope that you will stay again when visiting Newcastle. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I arrived by train and the hotel was literally just two minutes walk from the station. Reception is on the second floor but, as a Hilton Honors member, I’d selected my room and downloaded my key in advance so I could go straight to my room. The room wasn’t huge but large enough and had all the amenities you’d expect of a mid-range hotel. It was ideal for an overnight stay but you might need more space if staying for more than a couple of nights. There was a nice walk-in shower. The free breakfast was great, a good choice of hot and cold items including a waffle station. I was visiting for football, the ground is about a 10-15 minute walk away.
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Date of stay: May 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Office Front, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 1 week ago
Julie S Wow! What a wonderful review! I am thrilled to see you enjoyed many aspects particularly the location and using the digital key function. I'm so happy to hear your stay simply was 5*. All the best and we hope to welcome you back very soon for the next football match! Kind Regards Samantha Evans Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We previously stayed here in February and had already booked 3 rooms for my 50th birthday in May for a big family celebration. Amazing stays on both occasions. Lovely clean rooms and amazing staff. Beautiful breakfast with extensive food options. Highly recommend staying here. We felt very much at home here. A special mention to our favourite person at the Hilton, Reece Oliver. His warm, friendly and exceptionally professional attitude put us at ease and made our stay special. Thanks to all the Hilton team who work well together with a smile on their face at every point of their shift.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Office Front, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 1 week ago
Moomamma, Wow! What a wonderful review! I am thrilled so many of our team members provided such wonderful service, particularly Reece, your feedback about our team members will be passed on I can assure you. I'm so happy to hear your stay simply was 5*. All the best and we hope to welcome you back very soon. Kind Regards Samantha Evans Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself is in a great location. The staff were lovely, and the breakfast was really good. However the rooms. Were very hot and you could hear the lift squeaking from our room every time it was used. The most frustrating thing is the fact there was only one lift working for such a large hotel with so many floors and rooms! Even when it did arrive on our floor it was almost already full every time.
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Review collected in partnership with Hampton
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Office Front, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 3 weeks ago
Dear Hollie Thank you for taking the time to leave us a review. We appreciate all feedback as it allows us to take corrective action when needed. First of all I am pleased you enjoyed the breakfast and our friendly team. I am disappointed to see a few aspects of your stay were let down and I will be sure to raise this with the relevant teams for investigation. The lift is currently waiting to be repaired by a 3rd party hopefully next time you visit us things can be improved by using your feedback to the relevant teams. Kind regards, Lauren Guest Service Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NEGATIVES - Bed uncomfortable, thin hard mattress. Anytime anyone moved in the bed it made a loud noise, also had very hard pillows. The room didn’t look like it had been dusted & polished in quite a while. Lots of dust on fittings. Stains on the carpet. Sofa bed not made up on arrival for a triple room. POSITIVES- friendly staff, great bathroom/shower, lovely breakfast. Great location!! Wouldn’t stay here again because of extremely uncomfortable bed and cleanliness or bedroom area.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Office Front, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 4 weeks ago
Dear cmontgomery0408, Thank you for taking the time to leave us a review. We appreciate all feedback as it allows us to take corrective action when needed. First of all I am pleased you enjoyed the convenient city centre location of the hotel and also the friendly team. I am disappointed to see a few aspects of your stay were let down and I will be sure to raise this with the relevant teams for investigation. Kind regards, Reece Guest Service Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awful, beds small creaky and hard. Room too warm could not get a/c to work . Breakfast tasteless. Scrambled eggs think bought in not fresh. Hash browns no taste. Fruit juice just awful. Best thing at breakfast was yoghurt and fruit . Shower was lovely. Will definitely not be staying again.
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Date of stay: April 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Not good
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Office Front, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 4 weeks ago
Dear X1661YAjuliec, Thank you for taking the time to leave us a review. We appreciate all feedback as it allows us to take corrective action when required. I am sorry to see that you did not enjoy the complimentary breakfast provided as part of Hampton brand standards. I will be sure to raise the comments with the relevant department. In regards to the room we do have the front desk available 24/7 for any issues you may have and a room move could have been looked into. We want all our guests to be comfortable whilst in house we also have a central operating system for the air conditioning in our back office in which we could have reset to ensure the temperature was at the desired temperature. We do hope you would stay with us again in future. Kind regards, Reece Guest Service Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Keep away from this place unless your deaf the Noise from the night clubs are a joke I was on a Lower floor after booking a and asking for a quite room no sleep at all until after 3 oclock when the club shuts Much better Hotels for the price its not cheap to stay here Keep away, Asked to change rooms but the staff dont care keep away.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: If you have to book here ask for a High room other wise no sleep
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Office Front, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 4 weeks ago
Dear 418dianet, Thank you for taking the time to leave us a review. We really appreciate the feedback as it allows us to take corrective action when needed. I am sorry to hear that external noise kept you awake during your stay this is something we will be sure to investigate to eliminate further issues like this in the future. In regards to requesting a quiet room upon booking this is only a request and where possible we do always try and ensure all requests are granted but unfortunately this is not always possible. When asking for a change of rooms the hotel may have been fully booked which means a room move wouldn't have been an option, we do have earplugs available to get from reception. Kind regards, Reece Guest Service Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ShropshireBusybee1 wrote a review Apr 2023
Shrewsbury, United Kingdom53 contributions67 helpful votes
Had a quick overnight stay while visiting Newcastle uni (only a 15 min walk away). Booked a family room for 3 people. It was the cheapest room I could find online so wasn't sure what to expect. The room exceeded expectations. It was well furnished, was spacious and had everything you could need for an overnight stay, or longer. A free safe, tea/coffee, iron, and effective aircon. The shower was hot and powerful. Free body wash, shampoo, etc. The room, bedding and whole hotel were spotless. Big white fluffy towels too. I expected lots of road and nightlife noise as the hotel is in the town centre and opposite the station. We were on the 5th floor and had a very peaceful night. Heard the odd siren and room door closing but nothing more than expected. Breakfast was ok. Good selection of hot and cold food, pastries, fruit, yoghurt, etc. The only thing that could have improved my stay was a softer mattress. The bed was very firm and the pillows very flat. If I'd had the hampton bedroom with a premier inn bed it would have been perfect :) All the staff were helpful and friendly and reassuring that there is 24 hour security on the door of the hotel. We would definitely stay here again if we return to Newcastle.…
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Office Front, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 22 Apr 2023
Busy B Wow! What a wonderful review! I am thrilled to see you enjoyed pretty much every aspect of your stay. We can give more pillows on request our team are available 24/7 so just a heads up for next time you visit. I'm so happy to hear your stay simply was 5*. We can't wait to welcome you back the next time you visit Newcastle. Kind Regards Samantha Evans Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The staff were lovely throughout the hotel. I was staying her with my work colleagues for a meeting. We stayed for one night. The only issue we had was that there was only one lift working and the lift was really small and slow so you could be waiting around 5/10 mins to get into the lift. Luckily we just used the stairs but when you're on floors 5 it was a little bit of a trek. The breakfast was good, nothing amazing but definitely did the job of a full english breakfast to fill you up and be ready for the day. My room was amazing though, the bed was super comfy and both the bedroom and bathroom were spotless.
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Date of stay: April 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Office Front, Guest Services / Front Office at Hampton By Hilton Newcastle
Responded 22 Apr 2023
Monicaaaaaa2297 I am thrilled so many of our team members provided such wonderful service! I do understand that at peak times it can be frustrating waiting for the lift, we are currently waiting for a part to be able to fix the other run. I am happy to see you loved the complimentary breakfast to set you up for the day. I do hope to welcome you back in the future when we have both lifts in operation where I am sure you will have a much improved overall experience. Kind Regards Samantha Evans Guest Service Manager Kind Regards Samantha Evans Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$85 - US$128 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
160
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Claim Your ListingHAMPTON BY HILTON NEWCASTLE: UPDATED 2023 Hotel Reviews, Price Comparison and 720 Photos (Newcastle upon Tyne, England) - Tripadvisor
Frequently Asked Questions about Hampton By Hilton Newcastle
Which popular attractions are close to Hampton By Hilton Newcastle?
Nearby attractions include The Escape Key (0.5 km), EXIT Newcastle (0.1 km), and The Glamorous Owl (0.3 km).
What are some of the property amenities at Hampton By Hilton Newcastle?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hampton By Hilton Newcastle?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hampton By Hilton Newcastle?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hampton By Hilton Newcastle?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hampton By Hilton Newcastle?
Conveniently located restaurants include Simla Restaurant, Missy Milieu's, and Twenty Twenty.
Are there opportunities to exercise at Hampton By Hilton Newcastle?
Yes, guests have access to a fitness centre during their stay.
Is Hampton By Hilton Newcastle located near the city centre?
Yes, it is 0.4 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at Hampton By Hilton Newcastle?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hampton By Hilton Newcastle?
The staff speaks multiple languages, including English, French, Italian, Polish, Greek, and Lithuanian.
Are there any historical sites close to Hampton By Hilton Newcastle?
Many travellers enjoy visiting Victoria Tunnel (1.6 km), Quayside (0.8 km), and Newcastle Cathedral (0.3 km).