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BEST WESTERN Westley Hotel

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BEST WESTERN Westley Hotel
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297 Reviews from our TripAdvisor Community

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Showing 293: English reviews
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Dudley, west midlands
Reviewed 3 days ago NEW

A group of friends from across the country with mutual interest have dined at the Westley twice a year for about 10 years now. The brilliant service starts with the booking (Christine), then lunch in the light and airy conservatory. The choice of meals offered is also good, and with consultation everyone is pleased. Crisp white cloths, proper napkins, very...

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Helpful?
Thank decamville
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review
Google Translation

So glad you enjoyed your day.

Reviewed 5 days ago NEW

Stayed here several times recently when visiting a sick relative. The staff could not have been more helpful. The rooms are clean and modern and seem to have been recently renovated. Prices very reasonable, especially considering our last minute booking.

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Helpful?
Thank Stephanie M
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your kind comments.

York, United Kingdom
Reviewed 1 week ago

Review collected in partnership with Best Western GB
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Helpful?
Thank Toby H
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

london
Reviewed 1 week ago via mobile

This hotel has been modernised, so rooms are decent, although I'm not sure have air-conditioning, so may be get hot in summer. The location is a good 20 minutes drive from Broad Street. Breakfast cost extra and was OK.

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Helpful?
Thank rajsen
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your comments

gwent, United Kingdom
Reviewed 1 week ago

Review collected in partnership with Best Western GB
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Helpful?
Thank E210MRkimm
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Reviewed 15 January 2017 via mobile

Stayed here overnight whilst attending an interview in the area. Was really good value for the room as was comfy enough. Nothing impressive stood out, but nothing bad below par for the price paid either.

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Helpful?
Thank Drew D
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your comments

Reviewed 4 January 2017 via mobile

My patents booked xmas day lunch for us 7 persons in total so almost £400 pounds spent Arrival was ok not great went to bar advised we have arrived to be told oh i dont have that name oh yes we do your in the restaurant Shown to table no offer of drinks whatsoever 15 minutes later waiter took starter...

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Helpful?
Thank Jenh207
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

On behalf of the whole team could I apologise for not coming up to your expectations on Christmas Day. All comments are appreciated as they help us to make improvements for the future. All points that you have mentioned will be looked into.

Birmingham, United Kingdom
Reviewed 29 December 2016

I booked the Westley Hotel for a Christmas Day meal for the family which consisted of five adults and two children. I had great expections for the day but was so disappointed. The food was not good at all, the parsnips and sprouts were really hard the yorkshires were almost burned and the person who served the meat just slapped...

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Helpful?
Thank katherinecoppage
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

I am sorry that we did not meet your expectations on Christmas Day. I am grateful for your comments which will be looked into so we can work on the problems you pointed out to improve service for the future.

Reviewed 18 December 2016 via mobile

Had our annual Xmas lunch this year at this hotel, the staff were very helpful and outgoing. Starter was cold but staff more than ready to warm the soup for me The main food was good just needed bigger plates lol all in all lovely lunch.

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Helpful?
Thank Misskve
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your feedback, it is a always very helpful to us for the future. Hope you come back to see us again before next Christmas.

Manchester, United Kingdom
Reviewed 14 December 2016 via mobile

I have to say on walking into reception and seeing how dirty the carpet was, we were a bit apprehensive how the rest of the hotel was, not a good first impression. Fear not staff were great and we stayed in the annexe and the room was lovely, a bit dated but the beds were really comfortable. The breakfast was...

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1Thank Carol B
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your comments and I am pleased to be able to tell you that new carpets will be arriving after the Christmas rush.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
This is one of the leading independently-owned hotels in the Birmingham area, ideally appointed just 15-20 minutes from central Birmingham, the ICC, NEC and Birmingham Airport. The Best Western Westley Hotel is just a 15-minute drive from all major motorway, rail and air links. The accommodation is well-furnished, spacious and all en suite, to make your stay as comfortable as possible and includes free Internet access in all bedrooms and Free Wifi in Public areas. Our Grill Restaurant which offers the finest food sourced through local produce where possible to uphold our corporate social responsibility. The Grill Restaurant is open Monday - Saturday 6.00pm - 9.30pm and also on Sunday from 6.00pm - 8:30pm.Traditional carvery dining is available Saturday Evening and Sunday 12-4pm from as little as £8.95 main course. ... more   less 

Additional Information about BEST WESTERN Westley Hotel

Address: 88 Westley Road | Acocks Green, Birmingham B27 7UJ, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: $109 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Westley Hotel 3*
Number of rooms: 37
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com and Expedia so you can book your BEST WESTERN Westley Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Birmingham
Birmingham Best Western
Hotel Style:
#46 Romantic Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Westley Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Restaurant visit only.”
 of 5 bubbles decamville, 22 Feb 2017 | Read review
“Check if any late-night events are on below room”
 of 5 bubbles Ch0ccie, 5 Dec 2016 | Read review
“Make sure you are in the main (newer) building”
 of 5 bubbles funguyeu, 24 Oct 2016 | Read review
“Maybe not stay in the building next to the hotel, they have rooms above the reception which MAY be nicer.”
 of 5 bubbles falgunkn, 18 Oct 2016 | Read review
“We stayed in the annexe which has quite a lot of stairs”
 of 5 bubbles 503sallyp, 7 Oct 2016 | Read review
5 of 5