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I will do this in bullet points then you can make up your own minds:
~ Receptionists busy chatting to each other for 5 minutes before realising I was even standing at the desk to check in.
~ Room smelled of smoke.
~ Dirty child's...More
2 Thank Ewan L
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star CityResponded 10 September 2015
Dear Ewan L,
Thank you for your stay and for leaving a review about our hotel on TripAdvisor. We rely on guest feedback as this will allow us to improve wherever possible. Our goal has always been to provide our guests with the best hospitality...More
I recommend this hotel the service we received was great, there is parking which is free, the family room was nice and big and above all very clean. The beds were comfortable. The breakfast was lovely the only thing is maybe invest in a good...More
Booked for Saturday 22nd August, arrived at 22:00, receptionist was polite and efficient. Booked in in seconds, explained about parking, wi fi and breakfast times. Room was great, spotless and incredibly comfortable bed. Wi fi was powerful enough to stream movies.
Overall great value for...More
I arrived at 14:00 to check in and upon arrival I was met by the receptionist who was engaging in a call on her iPhone via FaceTime. When I eventually checked in and made my way to room 313, I opened the door upon entry...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star CityResponded 2 September 2015
Thank you so much for sharing your experience with our hotel. We would like to apologize for the sub-par experience you had with the overall condition of your room during your stay. We would like to follow up on this situation that is...More
When arriving at the hotel and checking in we were greeted by a friendly member of staff. Our room was nice and spacious and clean. Great lighting too as most hotels we've been to have poor lighting in the room.
Drink facilities - would've been...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star CityResponded 24 August 2015
Thank you so much for your review of our hotel. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were satisfied with the friendly staff members, nice, spacious and clean room accommodations. We...More