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DoubleTree by Hilton Hotel at Ricoh Arena - Coventry

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DoubleTree by Hilton Hotel at Ricoh Arena - Coventry
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244 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel at Ricoh Arena - Coventry
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Showing 243: English reviews
Norwich, United Kingdom
Reviewed 1 week ago

Despite one or two negative reviews I had read I was extremely satisfied with all aspects of my stay at this venue. Externally the hotel is nothing to shout about as its built into the Ricoh Arena but it is very clean and well appointed for a basic functional hotel and I had no complaints and would recommend it as...

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Helpful?
Thank davidaL5387FS
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear davidaL5387FS, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are delighted to hear that you enjoyed your stay with us. The team was very pleased to read your comments. We look forward to welcoming you again in the near future at the DoubleTree by Hilton at Ricoh Arena. Kind regards Marion Abbi Guest...

Reviewed 1 week ago via mobile

Really nice hotel. Spacious rooms and very high standard of decor. Staff were very welcoming and helpful - the welcome cookie is a nice touch. Taxi to centre of town is £12 so not too costly and parking at hotel is only £3. We enjoyed the fact the casino is on the doorstep and hotel guest are welcome.

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Helpful?
Thank Tina U
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Tina U, Thank you very much for your review of the DoubleTree by Hilton at Ricoh Arena. We are delighted to hear that you thoroughly enjoyed your stay with us. The team was very pleased to read your comments. We look forward to welcoming you again in the near future...which another warm cookie! Kind regards Marion Abbi Guest Relations...

Reviewed 2 weeks ago

I had the furthest away room, which was freezing on arrival and only warmed up very slowly over several hours. The floor was dirty with crumbs and rubbish , especially under the curtain area. The bathroom had mold growing on it and the tea cups were dirty. The wifi wasn't free. However the breakfast was very nice!

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Helpful?
Thank Katharina K
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Katharina K, Thank you for sharing your experience with us. We are sincerely sorry to hear that you didn't enjoy your stay with us. Please be assured that your comments are taken seriously. The relevant departments will be reviewing them and dealt with accordingly. We do hope that you will consider staying with us again in the future. Kind...

Farnham, United Kingdom
Reviewed 2 weeks ago

Very comfortable hotel in an excellent location for Ricoh Arena access. The car park is free to hotel guests, you just need to put your car registration in at Reception. The room was clean and spacious. Although close to the road, with the windows closed the room was quiet.

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Helpful?
Thank 321paulinap
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear 321paulinap, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are pleased to hear that you enjoyed your stay with us. The team was delighted to read your comments. We look forward to welcoming you again to the DoubleTree by Hilton at Ricoh arena. Kind regards Marion Abbi Guest Relations Manager

Norwich, United Kingdom
Reviewed 2 weeks ago

Arrived ti the hotel. The staff where friendly and you get free cookie at arrival. One thing about the cookie was hot. Room was clean and cosy. But one thing this u have to paid £5. For Internet for not a member or honor. If u are honor you get for free. Car park charges is £3.00 all day. Breakfast...

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Helpful?
Thank skinny168
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear skinny168, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are pleased to hear that you thoroughly enjoyed your stay with us. The team was delighted to read your comments. We look forward to welcoming you again to the DoubleTree by Hilton at Ricoh Arena. Kind regards Marion Abbi Guest Relations Manager

Chester, United Kingdom
Reviewed 2 weeks ago

Lovely spotless room with a pitch view. Breakfast was an awful experience. Had to ask 3 times for a cup of tea, this was stewed and cold. Took an hour as had to wait for first eggs, then bacon, then sausage-each arrived 5-10 mins apart.

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Helpful?
Thank Suzane G
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Suzane G, Thank you for your review. We are sorry that your expedience wasn't up to your expectations, in particular Breakfast. We are looking into your feedback and will review accordingly. Kind regards Marion Abbi Guest Relations Manager

Bristol
Reviewed 2 weeks ago

Very disappointing and not the quality or customer service I expect or have experienced before when staying at a Hilton. A sleepless night prior to a working day because of a party next door out of the hotels control....

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Helpful?
Thank Rachel S
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Rachel S, Thank you for your review. We are sorry that you experienced some noise issues which impacted your stay in a negative way. We have contacted you directly to address those with you. Kind regards Marion Abbi Guest Relations Manager

Prestatyn, Wales, United Kingdom
Reviewed 2 weeks ago

Great check in experience, lovely room, good position for Coventry and M6. Breakfast food was really good and hot but the breakfast staff were useless. Waited for coffee, no plates removed from table, other diners had same issues. No one seemed to be in charge in the breakfast room.

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Helpful?
Thank Stephen O
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Stephen O, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are pleased to hear that you enjoyed some aspects of your stay with us. However we are sorry to read that our breakfast service wasn't up to standards. Your comments are being reviewed by our Food and Beverage manager who will action accordingly....

North West, UK
Reviewed 2 weeks ago

Stayed for two nights as it's 20 minutes drive from the NEC. Check it was fine with staff being helpful and friendly. However the next morning the staff weren't great. Breakfast staff advised us that breakfast apparently wasn't included in our room rate, raised this with reception on the way back to the room and showed them the confirmation email...

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Helpful?
Thank Sean D
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Sean D, Thank you for sharing your experience with us at the DoubleTree by Hilton at Ricoh Arena. We are sorry to hear that you experienced some issues during your stay with us. Please accept our apologies for the issues with your rate and the lack of communication with yourself. Please be assured that we are reviewing your comments...

Brandon, United Kingdom
Reviewed 2 weeks ago

I have found that most hotels in England have been really small and cramped from what we are use to in the States. This hotel felt like we were in the States. The room was spacious and the twin beds were bigger than any twin bed I have been in. The bathroom was clean and spacious too. Warm cookies when...

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Helpful?
Thank Staci446
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Staci446, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are very pleased to hear that you thoroughly enjoyed your stay with us. The team was delighted to read your comments! We look forward to welcoming you back again to The DoubleTree by Hilton at Ricoh Arena. Kind regards Marion Abbi Guest Relations Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Located just two minutes from M6 Junction 3 and the motorway network, we are ideally positioned for both business and leisure. Whatever your reason for visiting the Coventry area, there is nowhere better to stay than The Ricoh Arena Hotel. Business-Whether you are attending an event here at the Ricoh Arena or nearby NEC/LG Arena, or The Heart of England Conference Centre, our location could not be better suited your needs. Onsite facilities cater for small meetings for 10 delegates or a larger event of up to 40,000; with state of the art technology and competitive Day Delegate and 24 hour rates available.With 121 hotel bedrooms to choose from consisting of unique 'Pitch View' double rooms, family and executive rooms, as well as various suites. All rooms have tea and coffee making facilities, en-suite, Sky TV and our famous 'Sealy Beds' for a wonderful nights sleep!Leisure-Visiting the onsite Casino, Ricoh Arena, LG Arena, Shakespeare Country, Royal Leamington Spa, Warwick Castle, Transport Museum, Planet Ice Arena, Coventry Cathedral and much more!All you need is under one roof - Singers Bistro offers a range of freshly prepared British classic dishes, fine wines, lagers and beers. A freshly cooked breakfast is served 7 days a week. The DeVere Hotel at The Ricoh Arena really is the ideal venue for business or leisure (hen, stag or celebration parties catered for or just to have a great time at the weekend with friends or family) FREE (valid I.D. required) entry into the on-site G Casino. There is a casino team on hand to help the first time casino visitor get the most enjoyment out of their first experience. If the Casino is not for you why not stay the weekend and experience the live entertainment at "Lady G's SHOW BAR!" Situated on site within the casino, with Tribute acts and fun events taking place every weekend.Free Wi-Fi for hotel guests and business users, on-site, secure car parking.T&C's: All Bookings can be cancelled up to 14.00 on the day of arrival with the exception of Advance Purchase / Non Refundable rates, these can be cancelled but no refunds will be given PLEASE NOTE: Check in and out times vary on nights prior to and the night of a Stadium events. Pitch View Rooms the night prior to a Stadium event, checkout time is 10.00 in the morning. ... more   less 

Additional Information about DoubleTree by Hilton Hotel at Ricoh Arena - Coventry

Address: Ricoh Arena Phoenix Way | Longford, Coventry CV6 6AQ, England (Formerly The Ricoh Arena Hotel)
Region: United Kingdom > England > West Midlands > Coventry
Price Range: $94 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel at Ricoh Arena - Coventry 3.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
De Vere At The Ricoh Arena Hotel Coventry
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel at Ricoh Arena - Coventry staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel at Ricoh Arena - Coventry staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid weekends, the attached casino makes enough noise to be heard throughout the hotel late into the night.”
 of 5 bubbles 681seand, 21 Nov 2016 | Read review
“Room with stadium view was 10 pounds more.”
  • View from our room
 of 5 bubbles Staci446, 21 Nov 2016 | Read review
“Some rooms have views of the football pitch but not accessible whilst matches are on”
 of 5 bubbles penguin1963, 15 Nov 2016 | Read review
“Ask for room with view of the stadium”
 of 5 bubbles swish53, 12 Nov 2016 | Read review
“Ask for room opening into Stadium”
 of 5 bubbles JoeW323, 8 Nov 2016 | Read review
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