Quality of customer service was average and noise over spilling from a function at 1:00 am was horrendous. The reception staff didn’t help during checking in but the bar and restaurant staff were very friendly and helpful. We didn’t use the pool
Slightly disappointing stay for the first time ever in a Village hotel. Main issues was lack of selection left at breakfast at ten to nine in the morning and housekeeping knocking on door about 8.45 as we were leaving for breakfast felt like we were being rushed out. On normal pricing neither would have bothered me too much but inflated price due to Rammstein concert in Coventry enhanced the annoyance of the above. On the plus side Room and Bed were excellent as ever and food we did get was nice too
Decent hotel, if not a bit overpriced. £200 for a Sunday evening seemed excessive but at least parking was free. We tried to check in via the app which didn’t work. Tried to use the machines in reception, also didn’t work so someone had to do it for us. It seemed everyone was having issues as a long queue started to form. Room was comfortable and spacious but no Do Not Disturb sign. We were having a late night so was looking forward to a lay in. Unfortunately room service was knocking on the door at 9am and again at 10:15. If it wasn’t for this I’d have given it a rating of 4. Windows didn’t open wide enough to get a breeze into the room and the blind didn’t cover the window properly which was a bit annoying. Bar was decent but very busy. We asked the lady behind the bar whether it was possible to put the cricket on which she did. We didn’t eat at the hotel but did grab a coffee from Starbucks after checking out. Again, very busy and not enough tables to sit and enjoy the coffee. Didn’t appear to be any gluten free options at Starbucks either…
I’ve been using village hotels for nearly 10 years. What I paid for was not value for money. Will I still use village hotel? No doubt I will give it another chance to see if it’s changed to the standard it use to be.
Dinner only as visiting someone staying in the hotel. Not great. Sports bar if you like that sort of thing - very noisy - full of drunk people on a Sunday night and all tvs on - really loud. I didn’t like it. Staff were elusive and difficult to find. The burger was ok. I am glad I am staying at a different venue.
This is a relatively comfortable hotel with good amenities. The staff are friendly and helpful and overall not bad for a Village hotel Could really do with air conditioning rather than those awful Dyson fans that hardly push out any breeze at all! Would much prefer conventional fans to be honest The WiFi was quite weak and sometimes broke down Could also do with. More staff in bar at busy times
I booked under the April promotion for Revolution members and paid with breakfast for 2 £45 for twin room good clean facilities and comfy beds, food for breakfast was great and no hassle . Evening dinner tge staff are very helpful
room good and clean no problems but overall service in dining area very poor, staff on phones and stood around talking instead of clearing tables no signs of anyone in charge blind leading blind it took them over 2 hours to clean a table and was just so it could be made ready for the breakfast sitting
Very Poor. Mould in shower and sinks. Sink Blocked dyson air fan blocked with dust. Cover on bed thread bare. Room Décor shabby. pillows cheap and uncomfortable. Main Room Area very dim. Wouldnt book a Village hotel again.
Nice hotel in easy accessible location close to main road links. Very comfortable bed made for a good nights sleep and a great shower for the morning but quite pricey given the competition from other popular hotel brands. Room was let down by main light/lamp not working - didn't bother getting it repaired as was only staying for one night - and there was no mirror in the main room - there were screws in the wall where I assume a mirror had been but clearly hadn't been replaced. This made drying my hair quite tricky!