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Castle Hotel Windsor MGallery Collection

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Castle Hotel Windsor MGallery Collection
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1,542 Reviews from our TripAdvisor Community

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Showing 1,461: English reviews
Reviewed 2 days ago NEW

the hotel is just opposite the castle and a short walk from everything you might want to do in Windsor, including restaurants and shopping. They have their own car park too which is a luxury for well placed hotels in Windsor. We usually stay in the rooms at the back of the hotel, across the car park which are very...

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Helpful?
Thank Linmo
London, United Kingdom
Reviewed 1 week ago

Stayed here for a family wedding- found the staff unhelpful (apart from one) and the rooms very small. Trip was made worse by the fact my brand new bracelet fell down behind the fixed headboard of the bed. I saw it fall there and it didn't come out of the bottom so I knew it had got stuck inside. After...

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Helpful?
Thank Lauren780
GMMgalleryCastle, Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Lauren780, Thank you very much for taking the time to write a review following your stay with us a few months ago. I genuinely apologise that you did not find the staff helpful; we generally receive quite the opposite feedback about our team members. I am sorry we were not able to find your bracelet and that we did...

Reviewed 1 week ago

We stayed in this beautifully restored old-fashioned hotel for two nights while on a private vacation 18 months ago and it was just lovely. Views of Windsor Castle from our room, very nice staff who could not do enough for their patrons, and generally lovely accommodation. Close to everything. I recommend this hotel (but book ahead!)

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Thank Katrina H
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Katrina H, I thank you sincerely for your very kind review following your stay with us. I was happy to read that the staff took good care of you and you enjoyed the location and amenities of the hotel. We look forward to welcoming you back in the near future. Kind regards, David Hayden General Manager

Singapore, Singapore
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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Thank thomasoX6879QW
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Stafford, United Kingdom
Reviewed 2 weeks ago

From check-in to standard of room, from bar to restaurant and check-out the service was exceptional, Staff more than efficient, friendly and accommodating. The room and facilities were superb, breakfast fantastic and overall a truly brilliant stay. The location ideal for the Castle and town and car parking on-site for residents and general public. 5-Star visit.

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Helpful?
Thank JohnHeff48
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear JohnHeff48, Thank you for taking the time to post such a positive review following your recent stay with us. I will be delighted to share your feedback with the team and was pleased to see that we delivered the experience I know we are capable of during this visit by you and your family. We look forward to welcoming...

Romford, United Kingdom
Reviewed 2 weeks ago

We stayed 3 nights after Christmas. Great location for exploring Windsor, with on site parking. The room was clean and comfortable with one of the most comfy beds I've ever slept in and a great bathroom. But the wardrobe space was insufficient if we were to stay any longer. Staff were efficient and helpful, especially On our first evening at...

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Helpful?
Thank PJRomford
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear PJRomford, Thank you for taking the time to submit such a positive review following your stay with us. I will share your comments with the team as I know they strive to deliver outstanding service to all of our guests. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General...

Charleston, South Carolina
Reviewed 2 weeks ago

From check-in to check-out, everything worked perfectly. We had an enormous room on the front of the building with a view of Windsor Castle. The staff went out of their way to be helpful, especially with our luggage. We were traveling over Christmas and had a lot of luggage! The hotel's location in the center of town made it a...

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Thank spaqueen_9
Brighton, Australia
Reviewed 2 weeks ago

We attended the New Year Gala Ball at the Castle Hotel Windsor. It was a wonderful hotel and the staff were AMAZING so welcoming and attentive. The ball itself was good but there were a couple of odd things, such as no countdown to New Year. Also it was an adult only event which was strange as nothing at the...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank WMJH
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear WMJH, Thank you for taking the time to submit your feedback following your recent stay with us at the Castle Hotel, Windsor. I am delighted to read that you enjoyed many aspects of your New Years Eve Gala and the staff delivered amazing service. Please be rest assured I will investigate as to why there was no count down...

Belfast, United Kingdom
Reviewed 2 weeks ago

Had occasion to stay overnight on a recent business trip to the beautiful city of Windsor. Ideally located in the centre of town just across the road from the historic Windsor Castle. Greeted on arrival by excellent member of staff and brought to an excellently appointed room. Excellent value for money with on site parking facilities.

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Thank 181patrick
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear 181patrick, Thank you for taking the time to submit such a positive review following your stay with us. I will share your feedback with the team as I know is acts as encouragement to us all. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager

Charleston, South Carolina
Reviewed 2 weeks ago

Just an overnight stay, but everything went well from booking the room right through to our departure. Large comfortable room with a real American king bed and a view of Windsor Castle. We had dinner in Marco's which was very good, and the breakfast the next morning was outstanding - there was everything you could imagine on offer on the...

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Helpful?
Thank A R H
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear A R H, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at the Castle Hotel, Windsor and look forward to welcoming you back again soon. Kind Regards, David Hayden General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 

Additional Information about Castle Hotel Windsor MGallery Collection

Address: 18 High Street, Windsor SL4 1LJ, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range: $182 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, ACCOR, Travelocity and Cheap Tickets so you can book your Castle Hotel Windsor MGallery Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor
Hotel Style:
#3 Luxury Hotel in Windsor
#3 Romantic Hotel in Windsor
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel Windsor MGallery Collection staff and other travellers.
15 questions
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Dover, United Kingdom
Melbourne, Australia
Saltash, United Kingdom
Horley, United Kingdom
over a year ago

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Questions? Get answers from Castle Hotel Windsor MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we have found the rooms in the main building are quite cold when checking in early. though I am assured that they warm up later.”
 of 5 bubbles Linmo, 21 Jan 2017 | Read review
“Main building nicer”
 of 5 bubbles Lauren780, 13 Jan 2017 | Read review
“Ask for a room with a view of the castle”
 of 5 bubbles katrinah725, 11 Jan 2017 | Read review
“Select a room if possible in courtyard.”
 of 5 bubbles 181patrick, 5 Jan 2017 | Read review
“Has rooms with both American & British sized king beds. 3rd floor front has views of the castle.”
 of 5 bubbles ARH184, 4 Jan 2017 | Read review
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