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Castle Hotel Windsor MGallery Collection

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Castle Hotel Windsor MGallery Collection
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1,556 Reviews from our TripAdvisor Community

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Showing 1,475: English reviews
High Legh, Nr Knutsford
Reviewed 3 December 2014

Central location everything is within walking distance and despite being central the traffic was amazingly light. We met up with friends for a pre-christmas party and were given a small ante room off the main restaurant which was wonderful unfortunately there was another larger party dining at the same time resulting in poor service (not the fault of the wonderful...

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Helpful?
Thank Douglas B
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Douglas B, Thank you for your review and positive feedback. Please be assured I will discuss your comments with my operations manager to ensure we have adequate staffing on at all times, furthermore please accept my personal apologies for the slow service you received on this evening. I'm delighted overall you found us excellent value and hope we can...

London, United Kingdom
Reviewed 1 December 2014

I was tasked with arranging a conference in Central London for 60 from across EU, after a month of searching for the perfect venue a started looking further afield - and stumbled across the Windsor Castle on google - what a find! The conference room is incredible, the staff were friendly, and so helpful - and the rooms were cosy...

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Helpful?
Thank SuzieCas
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear SuzieCas, Thank you for your recent review and postive comments about your experience with us. We were delighted you chose us for your conference and pleased you found the facilities and staff to be be excellent. I hope we can welcome you and your colleagues back in the near fututre. Kind Regards, David Hayden General Manager

UK
Reviewed 30 November 2014

Stay here was fine - the room was in the main block and was comfortable. Position is excellent in Windsor for the sights. Staff were excellent on reception and friendly in the bar. It was irritating that there was no flowing cold water in the bedroom, and despite reporting it that was never fixed. Breakfast good, with a strange queue...

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Helpful?
Thank NickW067067
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear NickW067067, Thank you for your recent review and feedback. I was pleased to read that you had an enjoyable stay with us and found the staff and service provided to a high standard. Please be assured I will follow up today about the comments you make in relation to the cold water in the bedroom and ensure this is...

Waterlooville, United Kingdom
Reviewed 25 November 2014

Stayed here for one night as part of our anniversary celebrations. We chose a privilege room with dinner package for £209. The room was a good size with a sitting area, half bottle if white wine, half bottle of red wine, 2 cans of coke and 2 bottles of water all included. A good selection of toiletries in the bathroom....

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Helpful?
Thank Lorraine B
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Lorraine B, Thank you for your recent review and feedback in particular about the team. I will be delighted to share this feedback with them and thank you for your recommendation of the hotel. I hope we can welcome you back in the near future. Kind Regards, David Hayden General Manager

London
Reviewed 24 November 2014

I stayed here on business for three nights, the hotel was well decorated with lots of character. We were checked in at reception by a lovely Irish receptionist who was particular helpful. Rooms were on the smaller size but as you would except in a city location. The rooms were perfectly adequate with extras such as flapjacks and the wifi...

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Helpful?
Thank sianlaw12
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear sianlaw12, Thank you for your recent review and positive comments. I was delighted to read you enjoyed your stay with us and will be delighted to share your feedback with the team. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager

Ottawa, Canada
Reviewed 16 November 2014

The Castle Hotel is a special place enhanced by some pretty special service. One can't help but be gobsmacked by some of the history that faces you inside and outside the rooms. The nuances that await in the corners of the space are simply magical. Our room was a perfect blend of comfort and history. Rita at the front desk...

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Helpful?
Thank C H
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear C H, Thank you for your recent review and feedback which I will be delighted to share with the team, in particular Rita, for the service you received. I hope we can welcome you back again in the near future for another truely enjoyable stay. Kind Regards, David Hayden General Manager

Ottawa, Canada
Reviewed 11 November 2014

As others have commented, the Mercure Windsor Castle is a nice hotel. Very close to the castle, shops and train station, it makes for a very comfortable stay. Staff are the high point - friendly and helpful, lots of smiles and greetings make you feel right at home. The hotel restaurant and bar service are excellent choices. Again, very comfortable...

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Thank Shorty B
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Shorty B, Thank you for your recent review and positive comments especially about the team being the 'high point' of the hotel. I will be delighted to share this with them and also appreciate your comments about the bar and restaurant at the hotel being excellent choices. I hope at some point in the future we can welcome you...

Plymouth, United Kingdom
Reviewed 9 November 2014

Just left this hotel after visiting with my wife for her birthday. The service was good, Ana on reception was very good. We didn't eat at the hotel but only because we were out early in the mornings. The drinks service in the bar was great but at Central London prices. It is Windsor so to be expected. Lot's of...

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Helpful?
1Thank PRJ1107
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear PRJ1107, Thank you for your recent review, I was delighted to read that you had an enjoyable stay with us and experienced good service particularly from Ana. Thank you for your recommendation and I hope we can welcome you back again in the near future. Kind Regards, David Hayden General Manager

Gloucester, United Kingdom
Reviewed 7 November 2014

Just returned from 2 nights stay in Windsor. When I booked our rooms I was quite specific about our requirements, but unfortunately instead of the king sized bed I was expecting, we had a rather creaky, small double four poster bed. I believe room 105 will be refurbished in the near future and it is probably overdue. Despite not sleeping...

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Helpful?
Thank 198lizzyc198
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear 198lizzyc198, Thank you for your recent review following your stay with us I'm pleased you enjoyed the cosy feel of the hotel and the staff to be friendly and efficient. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager

London, United Kingdom
Reviewed 5 November 2014

This hotel is perfectly located in central Windsor, almost opposite the castle and a short walk from both the stations and also had plenty of parking. I was only there for a short overnight stay so didn't use any of the hotel facilities but the room was spacious and warm, very clean and with a really large and comfortable bed....

Review collected in partnership with Accorhotels.com
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1Thank aligs81
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear aligs81, Thank you for your recent review, I was delighted to read that you would not hesitate to stay with us again and found your room to be clean and spacious with the staff friendly and helpful. I hope we can welcome you back in the near future. Kind Regards, David Hayden General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 

Additional Information about Castle Hotel Windsor MGallery Collection

Address: 18 High Street, Windsor SL4 1LJ, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range: $193 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor
Hotel Style:
#3 Romantic Hotel in Windsor
#3 Luxury Hotel in Windsor
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel Windsor MGallery Collection staff and other travellers.
16 questions
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Dover, United Kingdom
Melbourne, Australia
Saltash, United Kingdom
London, United Kingdom
1 day ago

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Questions? Get answers from Castle Hotel Windsor MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with view of the Castle”
 of 5 bubbles 1K, 21 Feb 2017 | Read review
“If you can get a room overlooking the castle that would be great as we overlooked the car park, not so good.”
 of 5 bubbles juliegA2083IY, 7 Feb 2017 | Read review
“we have found the rooms in the main building are quite cold when checking in early. though I am assured that they warm up later.”
 of 5 bubbles Linmo, 21 Jan 2017 | Read review
“Ask for a room with a view of the castle”
 of 5 bubbles katrinah725, 11 Jan 2017 | Read review
“Select a room if possible in courtyard.”
 of 5 bubbles 181patrick, 5 Jan 2017 | Read review
5 of 5