I had booked 10 rooms and a function room for a private dinner in March. I had made the booking in July 2021. I got a telephone from the hotel 6 weeks before we were due to go to say our booking was cancelled. I was told that the owners had agreed a Government contract and as a result the hotel was cancelling all existing bookings for the next few months but it was there intention to reopen I will clearly never book this hotel and would recommend tea anyone reading this review should not book when it reopens The owners would seem to put short term greed ahead of customer care
If you think of this as a Basic B&B with pool you wont be disappointed, but as a hotel you will be disappointed. Our basis of selection was an extra large bed, as specified, but didn't get and Dining availability which they couldn't supply (we tried to book this 2 days before our arrival). On arrival we were allocated a very poor room, something similar to the student rooms I experienced over 30 years ago, along with a radiator that looked like it had been leaking for months and the hotels remedy was a soiled towel. We asked to be moved to another room and although significantly better (it was a low base line) still didn't have the size of bed specified and the receptionist seemed very disinterested and explained that he was used to getting many complaints, so we reluctantly accepted the room for the night. The shame personal experience, we saw the lovely swimming pool (that we didn't have time to use); a nice bar area with pleasant staff; lovely breakfast and breakfast staff and finally on leaving a different receptionist who showed genuine concern about our disappointment. To conclude, if you are offered one of the better rooms on a day that they can offer dining, along with everything else being available, you will have a nice time; if you are unlucky, like us, you could be disappointed.…
It’s hard to sum up just how much the Evesham Hotel has changed – for the worse. We paid £115 for a “Deluxe Plus” room described on their website as “recently refurbished” and, when I queried that, the receptionist insisted it had been. I don’t think that’s true. I can’t remember the last time I saw a toilet with a wall-mounted cistern and pull chain which flushed poorly and took ages to refill. Likewise, an old-fashioned shower with poor waterflow and a plastic curtain which had to be draped inside the bath. The room wasn’t much better: it was small; the furniture old; the bed way past it’s best; some power sockets dead; and the min-fridge on the floor so you had to kneel down to use it. If that’s a refurbished “Deluxe Plus” room, I dread to think what the others are like. We have visited the EH numerous times over many years, initially when I stayed with work colleagues, then the first night of our honeymoon, subsequently with our children and to celebrate anniversaries and for the then-legendary Christmas dinners. It used to combine quirkiness, a sense of fun and good food/service. That has all gone, as have the teddy-bear key rings, gorilla lifeguard at the pool, Sinclair C5 and the visitors book in the gent’s toilet! The public areas have been refurbished and are now drab and boring with a corporate feel. If you want corporate book a Marriott; they do bland much better. The EH’s wine and spirits list was also previously famous; they didn’t stock French or German wines but had an amazing range of varieties from interesting places (e.g Lebanon & Eastern Europe) and a spirits list as long as your arm (literally: it was printed on till-roll paper). The wine list is now as short and uninteresting. We didn’t have the willpower to look at the spirits on offer. Very sad to see what was once a lovely hotel in such a poor state.…
We had a very comfortable night's stay at this friendly and characterful hotel, the staff were lovely, the facilities immaculate and the bed was the most comfortable I have ever slept in! I would highly recommend this hotel as a base for exploring the lovely Cotswolds.
I was just disappointed to discover that the hotel did not reflect the photos advertised online and felt duped. The room was beyond tired - it was exhausted. The hideous wallpaper was peeling, furniture was chipped, the shower was cramped and the bath tub was stained green. I am a fan of the 90s in many ways, but I don’t want to stay in a room that was at its best during that time. The carpet was worn in a couple of places, so that the you could see the stitching below the disgusting green pile. We were shown the room opposite, which was marginally better, but the bathroom had used towels in it and a used tissue in the toilet bowl - it had not been cleaned and we were going to be offered to stay in it! I felt sorry for the staff, who I heard giving the same excuses about the rooms to other customers who were clearly not getting what they expected. It was not the first time they had had to say these things - that much was evident. If the hotel continue to offer these rooms, they really should send photos to the unsuspecting customers before they arrive. It nearly ruined a special weekend away, but fortunately a better hotel in a better location came to the rescue for the second night.…
This was our first "post COVID" hotel break for 2 years and we weren't disappointed. Huge room with huge bed overlooking peaceful gardens. Hotel was tastefully decorated for the festive season. All the staff were so welcoming. We ate at the hotel on our final night - food was superb, presentation and attention to detail was second to none. Wish we'd chosen to eat there on other evenings. Lovely finish to the evening was cheese and biscuits in the bar which has lots of private areas where it's easy to socially distance. Great location for visiting Stratford, Worcester and the beautiful Cotwold villages.
Enjoyable couple of days. The hotel was nice, friendly staff and food in restaurant was excellent. The room was comfortable, the only down side was the cramped toilet however everything was clean and nothing too much trouble. Would recommend this hotel , well situated to visit in the Cotswolds, good parking and most important very friendly staff who ensured the stay was lovely.
Nice hotel. We stayed a night and it was very nice. Hug bedroom, comfortable and every thing needed there. We had a lovely breakfast. Very near to the town easily to find restaurants and pubs. Very kind staff.
We had a family room which was huge like a suite. It was so comfortable. Shower was a bit temperamental but we managed. Tea/coffee, water and biscuits in our room. Just a shame we were only staying one night. Breakfast was lovely but we unfortunately had to wait an hour due to ‘issues’ in the kitchen. But nevertheless we believe this is not their usual standard and we would definitely stay here again. All staff were very helpful and accommodating.
Every year about 25 of our family descend on the Evesham hotel for our Christmas gathering. They provide us with a private room, then we lounge in the bar until bed time. They also set the same room up for us to have our breakfast together. Their service is always on point, they are always friendly and helpful. The food and drink is always very, very good. They’re going through a refurb and the new rooms are stunning. The rooms are huge and have plenty of character. The hotel ground are kept beautifully. We’ve been going back to them for at least 8 years now so they must be doing something right. A big thank you to the team who look after us so well.