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Castle Hotel

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#1 of 2 Hotels in Conwy
Certificate of Excellence
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1,024 Reviews from our TripAdvisor Community

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Showing 1,009: English reviews
Blackburn, United Kingdom
Reviewed 1 week ago

I bought my boyfriend a weekend away to Conwy for his 33rd birthday. We arrived to Castle hotel and where welcomed with smiles from the staff. Brian was most welcoming and helpful throughout our stay with a free complimentary drink of champagne to assist in celebrating my boyfriends birthday. Our room was lovely - felt relaxed and at home as...

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Helpful?
Thank Mischief-Milo
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your review! I'm glad we could help to make your boyfriend's birthday extra special and that our team helped to make your stay a memorable one! We look forward to welcoming you back very soon! (and please book the massage ahead of your stay, the treatment room is very popular and fills quickly!)

Liverpool, United Kingdom
Reviewed 1 week ago

I awarded The Castle three stars on a previous visit due to a gripe with the payments systems (which has since been changed), so after staying again over the weekend I thought it was only fair to leave another review. I love the quirkiness of the hotel and how individual all the rooms are. We stayed in room 108 which...

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Helpful?
Thank SRann90
Joe L, General Manager at Castle Hotel, responded to this review

Thank you for your review!! I'm glad to read we have managed to fix the gripes from your previous visit and more importantly, that we were able to welcome you back! We try really hard to make all our guests stays memorable and our aim is to keep you wanting to come back! Thank you so much for your stay...

manchester
Reviewed 1 week ago

we stayed for a family wedding, what a fabulous hotel, the staff could not be more helpful. beautiful hotel and we were made very welcome. I would have liked more time to explore the hotel itself. 2 minute walk from the sea front and smallest house. we had a very lovely 2 day stay. food was outstanding, I cannot promote...

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Helpful?
Thank ManchesterCathG
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your lovely review! We try our very best to make sure our guests have a great experience and I know the team love to make that happen! We pride ourselves on our friendly approach and our food and I'm pleased to read we did ourselves proud! You're right about our courtyard and we are a...

Spilsby
Reviewed 1 week ago via mobile

Visited on a cold and windy day. Very welcoming with gorgeous olde worldly lounges and eating rooms. Didn't see the rooms but guess they will be lovely. Excellent service. Couldn't resist the Conwy mussels. A must visit if in the area.

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Helpful?
Thank Barry L
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your review! I'm glad to read you had a wonderful experience with us and I hope that we can welcome you back soon for a longer visit in one of our very lovely bedrooms!!

Rochester, New York
Reviewed 1 week ago

A friend who lived in Wales recommended visiting Conwy - and we're glad they did. Our stay was only one night. The hotel is beautiful. Like everything in Conwy it's within the castle walls. You really feel like you've gone back in time. Our room was in the front of the hotel overlooking the High Street. That being said, there...

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Helpful?
Thank MikeKimRochester
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your review! I'm glad to read that we've helped to get you hooked on our beautiful part of the world and hope its the start of many more trips! We look forward to welcoming you back soon.

Los Angeles, California
Reviewed 2 weeks ago

I've lost track of how many times we've spent a few days at the beautiful, Castle Hotel since our first time in 2003. I think this may have been visit number 6. As always, we were impressed with the friendly and helpful staff, (although we missed Daniella this time). On this trip we'd asked for a room with a castle...

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Helpful?
Thank Diane M
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your review! And thank you so much for all your visits!! You've been coming almost as long as I've been here (2000 for me) and its very much appreciated!! Its very pleasing to read that our team dealt with your wifi issue the way they should, and just to let you know, we have some...

England
Reviewed 2 weeks ago

From start to finish the customer service at the Castle is excellent. All the staff that we dealt with, especially Reception are polite and extremely helpful. The food is good and the rooms are comfy. Highly recommend this hotel.

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Helpful?
Thank cecilia b
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your lovely review! I know our team work very hard to make all our guests stays memorable, we really do care, and try our very best to make a guests stay! We all hope to welcome you back soon to our beautiful part of the world!

Saint-Lo, France
Reviewed 2 weeks ago

My husband and I live in Normandie and we were visiting family in North Wales pre- Christmas. We didn't stay here but arranged to meet for lunch - which had to be pre booked. We went with my sister in law, her husband and their son and wife for lunch. In December 2016. The hotel is old and warm and...

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Helpful?
Thank Susan T
Joe L, General Manager at Castle Hotel, responded to this review

Thank you for your review! I'm glad you enjoyed your experience with us, sorry to read we were unable to fulfil one of your drinks requests, we will look into the possibility of stocking that item if the demand is high enough. We do cook everything from fresh hence a little wait and as you mentioned, its well worth it!...

Denny, United Kingdom
Reviewed 3 weeks ago

A beautiful old hotel run at a high standard. Beautiful rooms and everything was very clean and comfy. The staff were always friendly and attentive. The breakfast menu offers a good choice and all food is fresh and delicious. Also had dinner in the cosy restaurant which was very good. Altogether a great place to stay.

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Helpful?
1Thank missjille
Joe L, General Manager at Castle Hotel, responded to this review

Thank you for your lovely review! The team here love to see happy guests and its always great to read when we get it the way we want it! We look forward to welcoming you back very soon!

Horsham, United Kingdom
Reviewed 3 weeks ago via mobile

I came here with my daughter and her partner and what a culinary experience. We opted for the 7 course menu, which I felt at £50 a head, to be very reasonable. The ambiance from the get go was fantastic with Will, the deputy manager explaining the menu choices, where the food is sourced and also explaining each course in...

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Helpful?
Thank Cynthia T
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your fantastic review! Shakespeare's has been a great addition to the Castle and our new a la carte options give even more flexibility. Also, make sure you keep a look out for some Gourmet dinners we will be hosting in the new year!! Many thanks for your wonderful response and we look forward to seeing...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Dawson's Bar & Restaurant
Dawson's Bar & Restaurant
Cuisines: Welsh, British, International, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
'Boutiquey' Town House Hotel in middle of World Heritage walled town. After many years of upgrades and restoration, this famous old Inn now offers contemporary styling mixed with 'arts & crafts' character. ... more   less 

Additional Information about Castle Hotel

Address: Castle Hotel High Street, Conwy LL32 8DB, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Conwy
Price Range: $168 - $1,527 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel 4*
Number of rooms: 28
Reservation Options:
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Also Known As:
Castle Hotel Conwy, Wales
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel staff and other travellers.
6 questions
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Questions? Get answers from Castle Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed in 2 rooms during our stay, on the front and the rear, both perfect”
 of 5 bubbles ManchesterCathG, 15 Jan 2017 | Read review
“Our room was in the front of the hotel, overlooking High Street was a plus.”
  • View from our window.
 of 5 bubbles MikeKimRochester, 14 Jan 2017 | Read review
“Views of the castle from the rooms on the backside of the hotel.”
 of 5 bubbles DianeLyn22, 7 Jan 2017 | Read review
“have stayed a few times but the last room we had was near to a Church and bells struck the quarter hour throughout the entire night”
 of 5 bubbles 891ceciliab, 7 Jan 2017 | Read review
“Front 1st floor bedroom could be ( for some!) a little noisy for early morning deliveries.”
 of 5 bubbles burtonma1, 21 Dec 2016 | Read review
5 of 5
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