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Castle Hotel

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#1 of 2 Hotels in Conwy
Certificate of Excellence
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1 room 2 adults 0 children
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Castle Hotel
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1,052 Reviews from our TripAdvisor Community

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Showing 1,037: English reviews
Denton, United Kingdom
Reviewed 8 February 2016

All staff are superb nothing too much trouble I was treated like one of their family I felt truly welcome. The hotel décor is lovely from original paintings, grandfather clocks and unusual ornaments. My double room lovely décor tasteful and co ordinated the bed was super comfy, the bathroom had gorgeous white tiles with a tasteful silver design big bath...

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Helpful?
Thank Julie E
plavin1906, Owner at Castle Hotel, responded to this review

Thank you for your very positive review. We have a tremendous team of local people working with us, who have really 'signed up' to our family's ethos of good service and warm welcome. It's really lovely to read how much of a good time you seem to have had! We hope we see you again soon.

Hertfordshire, United Kingdom
Reviewed 5 February 2016

This was my second time at the restaurant, but first time staying overnight. The staff were extremely welcoming and the room comfortable with good sized bathroom. The food in the restaurant was excellent, the only slight difficulty we had was that the restaurant staff were not very attentive and we had to request the desert menu, call for a waiter...

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Helpful?
Thank zoffany
plavin1906, Owner at Castle Hotel, responded to this review

Thank you for taking the time to review and your kind comments. I'm not sure when you visited this time, but even though it's out of 'season' - we have on occasions been busier than we expected. I can only think you came on one such occasion, so please accept my apologies if we fell below the high standards we...

Reviewed 5 February 2016 via mobile

Stayed in the four poster room which was very cosy due to the historic bed dating back to 1570 and wardrobe with nice furnishings. Room was spacious but bathroom is tiny and needs updating. Unfortunately the wifi wasnt very strong in our room and kept dropping out. The staff were really welcoming and friendly especially Zoe (we think) who checked...

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Helpful?
Thank collardove
plavin1906, Owner at Castle Hotel, responded to this review

Thank you for your very positive review and a special "thank you" for mentioning Zoe and Daniella. We have a tremendous team of local people working with us, who have really 'signed up' to our family's ethos of good service and warm welcome. Great to read that you really enjoyed our food and you'll be pleased to know that the...

Banbury
Reviewed 2 February 2016

The staff are very friendly and go out of their way to help. The hotel is conveniently located with parking which is a massive bonus in Conwy. It is also very comfortable for sleeping, eating or just having a drink. We like the fact that it is family owned and unique. Thank you.

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Thank WoodyBanbury
plavin1906, Owner at Castle Hotel, responded to this review

Thank you very much for your kind review - we appreciate it.

Caernarfon, United Kingdom
Reviewed 2 February 2016

We enjoyed a one night stay in January 2016 to celebrate my partner's birthday. We booked over the telephone with a lady called Carol who was very helpful and started a very pleasant experience for us (thank you). It was absolutely amazing, the welcome was good, the room was cosy, clean and had everything we needed (loved the décor and...

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Thank Yvonne W
plavin1906, Owner at Castle Hotel, responded to this review

Thank you very much for your kind review - we appreciate it. We have a lovely team of people working with us and thanks for mentioning Carol. Diolch - Hwyl

Wolverhampton, United Kingdom
Reviewed 1 February 2016

The best break we have ever had 5*service room and food excellent the sirloin steak was to die for that good we had it again also breakfast was excellent can't wait to return Thank for making our stay so enjoyable Regards Carol&Graham Clark

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Thank grahamclark39
plavin1906, Owner at Castle Hotel, responded to this review

Wow! Thank you very much for your great review - we appreciate it. The Welsh sirloin of beef is good isn't it - from our friends across the road - Edwards of Conwy.

wales
Reviewed 1 February 2016

Being local to this beautiful Hotel, I have visited for many years for meals out and coffee with friends, as we have always loved the cosiness in winter and the outside sitting area in the summer. my recent visit with a friend for coffee on a stormy cold Monday afternoon was disappointing. I ordered two lattes, what we usually have,...

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1Thank david_jones789
plavin1906, Owner at Castle Hotel, responded to this review

At the risk of repeating myself ....... the regulars to our reviews on here will have read this before!! When the 12th coffee shop opened in Conwy last summer, we decided to offer a different coffee experience! Since then we have served Nespresso coffees - 6 different styles and blends - served 'continental style' in smaller measures - which means...

Manchester, United Kingdom
Reviewed 30 January 2016 via mobile

Fantastic place to dine or just call in for a drink. Staff are friendly and eager to help. Lovely outdoor seating at the rear with patio heaters for colder evenings. An open fireplace makes for a lovely atmosphere inside the bar. Make sure you book a table at the weekends as it gets busy. Food is delicious.

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Helpful?
Thank Jeff S
plavin1906, Owner at Castle Hotel, responded to this review

Thank you very much for your kind review - we appreciate it. Good advice about booking - we've always been a popular spot and just now the weekends are busier than ever!

Llandudno, United Kingdom
Reviewed 26 January 2016

6 of us ate here on Saturday night, we chose to eat in the bar rather than the restaurant as its really cosy. all ordered different food, I had the Conwy muscles and they were the best I've ever had, various dishes ordered from steak, to burger to lasagne, all food excellent and fresh cooked exactly how it was requested....

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Helpful?
Thank toni t
plavin1906, Owner at Castle Hotel, responded to this review

Thank you very much for your kind review - we appreciate it. Conwy mussels are the best anywhere in my opinion - only available during the winter months - so not long left to get them! The service charge is 10% of the food bill - but it is not mandatory - and can be removed. All the team throughout...

Reviewed 25 January 2016 via mobile

Visited hotel 23rd Jan for one night, stayed in room 210- it's was a very nice room with plenty of space, very nice Welsh breakfast on the Sunday morning. Lovely staff & warm welcome, highly recommend & would stay again. Carl & Debbie (Southport)

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Thank Carlthomasref
plavin1906, Owner at Castle Hotel, responded to this review

Thank you very much for your kind review - we appreciate it.

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Dawson's Bar & Restaurant
Dawson's Bar & Restaurant
Cuisines: Welsh, British, International, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
'Boutiquey' Town House Hotel in middle of World Heritage walled town. After many years of upgrades and restoration, this famous old Inn now offers contemporary styling mixed with 'arts & crafts' character. ... more   less 

Additional Information about Castle Hotel

Address: Castle Hotel High Street, Conwy LL32 8DB, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Conwy
Price Range: $168 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel 4*
Number of rooms: 28
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Also Known As:
Castle Hotel Conwy, Wales
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel staff and other travellers.
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Questions? Get answers from Castle Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are single glazed hence rooms at the front experience some street noise issues”
 of 5 bubbles mickmusique, 20 Feb 2017 | Read review
“Cannot say if other rooms are better.”
 of 5 bubbles dyates1673, 16 Feb 2017 | Read review
“Rear rooms look out over Conwy Castle and are quieter than the front rooms which face out onto the High Street.”
 of 5 bubbles ReidyRM, 13 Feb 2017 | Read review
“upgrade for a bigger room”
 of 5 bubbles stanwally, 3 Feb 2017 | Read review
“we stayed in 2 rooms during our stay, on the front and the rear, both perfect”
 of 5 bubbles ManchesterCathG, 15 Jan 2017 | Read review
5 of 5